Panda Security  Reviews 

23,049
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 269 reviews, reviewers had a great experience with this company. Customers frequently highlight the product's strong security, keeping their systems protected from malware, and appreciate the seamless user experience with easy installation and unobtrusive background operation. Reviewers also praise the helpful, efficient, and responsive customer service for resolving issues. However, some customers noted difficulties with subscription renewals, unreliable VPN service, slow computer performance, and unhelpful customer service with language barriers or upsell attempts.

What people talk about most

Product

Customers consistently note ambiguous experiences with the product, with many praising its effectiveness in... See more

User experience

Customers had positive experiences with user experience, finding the software easy to download, install, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction, praising... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting positive... See more

Subscription

Clients share ambiguous opinions on subscription, with some finding the setup and subsequent subscriptions... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Like Panda, but a little snafu with renewal. I purchased 1 month ahead of time a 3 yr. panda dome advanced and downloaded etc. no problem. I thought when my old subscription was done this new one w... See more

Company replied

Rated 4 out of 5 stars

It has been marwellous (!!!) with two execeptions. It was difficult to find out how to comme from the starting point to enterin/buing the service. And after having experienced the impressiv dealing... See more

Company replied

Rated 4 out of 5 stars

I have used your product again and again and I have always felt secure while surfing the net or during my bank transactions. The only complaint I have to make is that it is not at all easy to talk to... See more

Company replied

Rated 4 out of 5 stars

once passwords sorted by help team setting up account easy.it takes a while to learn theapp features but generally very good

Company replied


Company details

  1. Software Company

Written by the company

Panda Security is one of the world's leaders in IT security products. It provides powerful antivirus solutions to protect Windows, Android and Mac devices. Panda Security's technology is especially designed to, among other things, protect customers' Internet activities (online shopping and gaming, parental controls, online banking, etc.), as well as securing Wi-Fi networks against third-party attacks.

SIMPLEXITY!

Written by the company

Panda Security makes complex things simple
Browse, buy or play safely with the best technology Panda Security.

Contact info

4.0

Great

TrustScore 4 out of 5

23K reviews

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No recent history of asking for reviews

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4.0

All reviews

(23,049)

773 reviews in the last 12 months

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Rated 5 out of 5 stars

The ease of installing the latest Panda…

The ease of installing the latest Panda Security Dome and setting of protection for my computer when I am working online.

July 20, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We're so glad to hear you found the installation and protection setup for your online work easy. Thank you for your positive feedback!

Rated 5 out of 5 stars

fast solution

fast solution, thank you

July 19, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We're so glad we could provide a quick resolution for you. We appreciate your kind words!

Rated 1 out of 5 stars

Aggressive Sales Tatics

I came to Panda after a bad experience with my prior service regarding aggressive sales tactics. I had to get assistance to install Panda from your company. That conversation turned into an aggressive sales pitch to sell tech support. The following day I received an email that my service was not completely installed after Panda tech support installed it for me. I called back & the conversation turned into an aggressive sales pitch to buy tech support. I am very unhappy with this aggressive sales pitch. If I could get my money back I would cancel my subscription.

July 12, 2026
Unprompted review
Rated 5 out of 5 stars

The best Antivirus in favour for gamers

After the huge disappointment of McAfee anti virus, I needed an Antivirus that relies in favour for gamers and internet safety. Panda Dome by Panda Security surprised me in huge ways. It offers Gaming mode, cleanup my PC and allows me to exclude stuff that isn't a virus at all. Im really happy that Panda Dome has protected my PC around the clock, 24/7. It can also store my passwords without any fussle. Overall, I highly recommend Panda Dome by Panda Security. It really is worth your money and you still pay for the same amount on a yearly basis, which is so nice.

July 16, 2025
Unprompted review
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Reply from Panda Security

We are so glad to hear that our product has exceeded your expectations, especially after your previous experience. It's wonderful to know that our gaming mode, PC cleanup, and password storage features are providing you with around-the-clock protection and convenience. We truly appreciate your strong recommendation!

Rated 5 out of 5 stars

I’ve been using Panda since 2015

I’ve been using Panda since 2015, I think—or maybe even earlier—and I am extremely satisfied. The protection system is fantastic!!!

July 12, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We're so happy you've been a satisfied Panda user since 2015! We appreciate your loyalty and kind words about our protection system.

Rated 1 out of 5 stars

wanted to fix malware on my phone

wanted to fix malware on my phone , they wanted to go though my desktop and get me to pay £270 to fix that! there was not a problem with my desktop!! But they took time to dowm load thier stuff on it,wouldnt help at all with phone , cant even run a scan on it absolutely a waste of money
Phone is still needs to go in the bin, no help at all!!

July 11, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We are truly sorry to hear about your frustrating experience with our service. We understand your concern regarding the desktop and the issues with your phone. We are reviewing your feedback to improve our processes and ensure this doesn't happen again.

To investigate your case and provide you with personalized assistance, we kindly ask you to verify your review through Trustpilot and share your details with us. This will allow us to locate your records and review the interactions that took place.

Rated 5 out of 5 stars

Used Panda Dome for years

Used Panda Dome for years. Sees to do it's job as expected

July 9, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We're happy to hear that our product has consistently met your expectations over the years. We appreciate your positive feedback!

Rated 5 out of 5 stars

Exceptional PC Security for a Reasonable Price

The main thing about my experience with Panda is the ease of which I was able to download the software. There were no error messages and no lagging in the download; it was smooth as silk. Immediately after the download was complete I put the software through the passes and it performed beautifully in checking to see if my system was safe and free of viruses and other malware. I am now confident that your software will continue to keep my system free from malware. That is why I would like to praise you for providing an excellent product for a very reasonable price. You have proven that you don't have to pay out a ridiculous amount of money to get high quality protection for your valuable PC(s) or desktops.

June 20, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We are so pleased to hear about your smooth experience downloading our software and its excellent performance in protecting your system. We truly appreciate your kind words and are glad we could provide high-quality protection at a reasonable price. Thank you for your wonderful feedback!

Rated 4 out of 5 stars

Panda auto renew

Like Panda, but a little snafu with renewal. I purchased 1 month ahead of time a 3 yr. panda dome advanced and downloaded etc. no problem. I thought when my old subscription was done this new one would automatically default. Wrong, my 1 year subscription renewed and I had to call to fix which it did promptly. I was refunded no problem. I believe there is no way to turn off auto renew except to call them.

July 5, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We appreciate you sharing your experience with us. We understand that the automatic renewal process caused some inconvenience, and we're glad our team was able to resolve it promptly for you. We are always working to improve our systems for a smoother customer experience.

Rated 5 out of 5 stars

I find Panda Security provides a great…

I find Panda Security provides a great service and are easy to deal with. I’ve been lucky but I’ve had no issues since I downloaded the package from Panda

July 6, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We are so happy to hear that you find our service great and easy to deal with! It's wonderful to know you've had no issues since downloading our package. Thank you for your kind words!

Rated 1 out of 5 stars

I purchased a brand new computer and…

I purchased a brand new computer and installed a Panda Premium product. And I needed drivers for my printer and the website for (Brother was fraudulent) and it wouldn't install the drivers but there is a customer assisitant available so I clicked it and to make it short that agent installed software that allowed them access to my computer. Panda did not catch that activity. And my files were accessed, The agent of support at fake (Anydesk) used specific lines. There they attempted to sell me these very expensive programs. I had to reformate my new computer as the machine was acting extremely strange. I had to cancel all credit cards, change all passwords and cancel various subscriptions. So I contacted Panda customer support and the agent used nearly the same lines as the other service which is high pressure sales techniques. And he took control of my computer and gave the identicle BS lines. And he attempted to sell me other software products again using the same high pressure selling tactics, both agents said they only had so much time because their shift was ending shortly or they will miss their transportation. So I unistalled Panda software and Anyscam. I had microsoft run their free package and they indeed found files. So I installed a competitors product and it cleaned my computer. Your agent or their agent is supposed to contact me in a few days. They will attempt to sell me extemely expensive unneeded software. I do not have Panda on any other devices now. This cost me a subscription and two solid days of my time.

June 30, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hi there,

Thank you for taking the time to share your experience.

We are very sorry to hear about the situation you describe and understand how frustrating and concerning it must have been, especially after purchasing a new computer and expecting it to be fully protected.

We take comments regarding device security, third-party access, and interactions with support very seriously. We are particularly concerned by your description of the remote sessions, the software installed, and the experience you had with additional service offers.

We would like to investigate this matter thoroughly, review the interactions that took place, and better understand what happened in your case. To do so, we kindly ask you to verify your review through Trustpilot and share your details with us. This will allow us to locate your account, review the case history, and provide you with personalized assistance.

Thank you again for bringing this to our attention.

Best regards,

Rated 1 out of 5 stars

Thanks for your message that I have received. I have got a couple of screenshots and I wanted to attach them and send them over to you for investigation. But I am still not able to attach all screensh


I think that this antivirus "Panda Dome Advanced" is useless and it's doing nothing to protect my Laptop. This virus is still persisting and I am still unable to open or manage some applications including some banks applications in my Laptop. Please advise me on this issue..... The virus persists again and again...
----------------------
Thanks for your message that I have received.
I have got a couple of screenshots and I wanted to attach them and send them over to you for investigation.
But I am still not able to attach all screenshots from your document and send them over - Kind Regards,

June 30, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We are truly sorry to hear that you're experiencing persistent issues with malware despite using our antivirus software. We understand your frustration when critical applications, especially banking ones, are affected. We want to assure you that we are committed to helping you resolve this. We are actively looking into your feedback to improve our services and ensure our product effectively protects your system.

Rated 5 out of 5 stars

I was having problems with viruses now…

I was having problems with viruses now nothing

July 4, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We're so glad we could help resolve your virus issues! It's wonderful to know everything is working well now. Thank you for your positive feedback.

Rated 1 out of 5 stars

I DO NOT RECOMMEND

I've been using Panda for many years. I have a license. I had to replace the motherboard in my laptop, which required reinstalling and activating the software. I installed and activated all the software (several programs required contacting technical support - which worked immediately). HOWEVER, A PROBLEM AROSE WITH PANDA DOME ESSENTIAL. Despite having the code, THE PROGRAM CANNOT BE ACTIVATED. I reported this to support (Panda Security Case ID: 05437771). For over two weeks, no one has contacted me AND THE PROGRAM IS STILL NOT ACTIVATED. If this is how a long-time customer is treated - I DO NOT RECOMMEND THIS COMPANY OR ITS SOFTWARE, BECAUSE IN THE EVENT OF PROBLEMS (DESPITE THE PAID LICENSE) YOU WILL NOT RECEIVE ANY ANSWER. NOT TO MENTION HELP. THAT IS WHY I AM RESIGNING FOR PANDA DOME AND BUYING SOMETHING ELSE WHICH TREAT THE CUSTOMER. SERIOUSLY AND WITH RESPECT.

June 16, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hi,
Thank you for taking the time to share your experience and for being a long-time Panda customer.

We are very sorry to hear about the difficulties you have encountered activating Panda Dome Essential after replacing your laptop's motherboard. We understand how frustrating it must be to have a valid license, complete the installation process, and still be unable to activate the product.

We are also concerned to learn that, according to your feedback, more than two weeks have passed since you reported the issue under Case ID 05437771 without receiving a resolution. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused.

We would like to investigate your case as a priority and understand what may have delayed the resolution of your activation issue. To do so, we kindly ask you to verify your review through Trustpilot and share your details with us. This will allow us to review your case history and provide you with personalized assistance.

Thank you again for bringing this matter to our attention.
Best regards,

Rated 4 out of 5 stars

Solicite factura fiscal y no me ha…

Solicite factura fiscal y no me ha llegado.

June 30, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

Hola,
Gracias por compartir tu experiencia con nosotros.
Lamentamos que aún no hayas recibido tu factura fiscal.

Entendemos lo importante que es disponer de esta documentación y las molestias que puede causar la demora.

Nos gustaría revisar tu caso y comprobar el estado de tu solicitud. Para ello, te pedimos por favor que verifiques tu reseña a través de Trustpilot y nos facilites tus datos. De esta manera podremos localizar tu compra y ayudarte a obtener la factura lo antes posible.

Gracias por tu paciencia y por tu feedback.

Rated 5 out of 5 stars

Great Product

I have to say to anyone that reads this. It was so easy to install on my laptop gave me the peace of mind that my it's safe. The customer service is there for you checking everything is right. I have already told my family about panda ,try it for yourshelf, you will be as please as me

June 26, 2026
Unprompted review
Panda Security  logo

Reply from Panda Security

We're so happy to hear how easy the installation was and that you feel secure. We truly appreciate you recommending us to your family!

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