Panera Bread Reviews 

I got one of the new bowls, broccoli was overcooked, it tasted bitter and rice was like it had been frozen, I couldn’t eat it, trashed everything.

My friend and I went to have dinner at Panera. We both ordered a small salad. When we receive the bowls of salad, they were less than 1/2 full. With 4 ½ slices of Chicken. I asked the manager on duty if this was a mistake or was the proportions right. She said yes. I took a picture of it and contacted the company. Corporate Management said:
Thanks for reaching back out, Karen. Sadly, we regret to inform you that we’re unable to share the exact portion sizes used in our recipes at this time.
Sincerely,
Matthew
Panera Bread Guest Care Leadership Team
I’m done eating at Panera. BAD Business!
I wish I could post the picture of my salad

Very over priced, let's get that out there first. Service is "meh" in most locations.
The taste and quality of most items is good, but the portions can be small.
God help you ordering on-line for pickup. Always check your order before leaving the store.
I'm surprised at times that this company is still in business.
Yes, I do go there about four times a year when desperate, but I'm always less than satified with the place overall.

The switch to par baked frozen bakery goods is the biggest mistake panera ever made. The worse is the bagels and the dreaded bagel flat. Absolutely no taste. And the texture is pretty bad. No way anyone confuses this with a fresh baked good. I mean if you are going to make such a major switch at least make it taste good. Had the worse egg white avocado sandwich today. I even questioned if the avocado was fresh. Is that frozen as well? Yuck guys.

Very disappointed with Panera (Corp Level decision making and management). Had been a member of the "sip club" annual membership paid for in January that included (unlimted) tea's, spaced with a few hours gap during the day. (Could stop in noon-ish time when leaving the gym and get a tea, and a bagel or something from the bakery and then return later in the day and get another tea and maybe a bite to eat). Halfway thru the membership year, they have now changed the from unlimited to a limited number each month (IS THIS A NEW VERSION OF THE OLD BAIT AND SWITCH). Just cancelled and will not renew going forward. All of the extra $$$$$ I spent on bakery, bagels, meals and such-- now I'm just going to keep in my pocket.

I had not been here for some time and I ordered one of the items I used to get “soup in a bread bowl”. I thought it was a joke when I was handed a tiny bread bowl with a small amount of soup inside.
The food was decent, but the shrinkage of the portion size means I will not be going back. This was less than half the size of what it used to be and it’s easier to cook at home then have to order 2-3 of the same item.

No one at front of restaurant, ordered on kiosk, hot roman sandwhich and asiago bread sticks,had to ask someone for a cup for drink. Food came out asiago sticks refrigerator cold ask ladies in window about it was told we can't take it back but you can microwave them. Cooks mistake, and now I am heating them up ? Like rubber. Did not eat. Sandwich was served cold not hot, which I ordered hot, and hardly any chicken on it. How disappointing, I could of gone to wawa. I spent over $ 30.00 for lunch and left tossing it. My friend was with me and she ate less then half of hers.
What a difference in your restaurants, the one in Port Charlotte is great!! This was such a let down , I am giving this embarrassing review. Do better for the next customer, maybe train at Port Charlotte fl location.

⁹Panera Bread in Raleigh North Carolina has a sign completely hidden behind a tree which I have pictures of on the left hand side of a driveway shared with a hotel that I went to on Friday night and was able to park in front of the hotel to the right coming in from work on Saturday night at 10:00 you could not see the sign on the left hand side of the driveway behind the tree and my car got towed out of the parking lot before they even started business well the next morning I parked at 10:00 at night by 7:30 in the morning when I came out my car was already gone Panera was nowhere near busy and when I contacted corporate they basically tell me that it's the towing company's problem it's not the towing company's problem when a sign is up on Panera Bread's property the towing company don't make the decision to come and Tow unless the manager calls them so they try to lie to the customers as well very angry and upset I had a handicap placard hanging in my window they didn't even take the time to see if I even had a wheelchair they don't care about even handicapped people and cause me to have to pay $305 so I could go to work that morning never will Panera Bread ever get a penny out of me again and I sent in photos that show the sign behind the tree and they still refuse to reverse this problem it just proves that Panera Bread is a company that will take advantage of tourist be careful when you're in strange cities don't share Panera Bread with anyone when you're out of town or you might be in a Tollway Zone and get your car towed they take a lot of pride in doing that I see

Ordered a drink after I ate. I stood at the counter waiting for my drink, the staff never acknowledged me. A woman who I think was the manager had to come out and ask them what was going on. The Drink was just sitting there, and know one thought to hand it to the only person that was at the counter. Horrible service experience, I will not return. almost 15 minutes total to get a DRINK!!!

One of my favorite places to go!! Love the food and staff who see me often. and the GM, Jerome, is always so welcoming and nice at the Murfreesboro location.

Coleson Myers, a leader at the Stapley and Baseline location, in Mesa, AZ. Seems to be really Evil, and untrustworthy, setting a bad example for the future generation, really selfish and is looking for personal gains before, the guest even puts himself over the babies that visit with their parents. This is really sad and low standards Panera Bread. Coleson Myers please seek help.

The app never works how it is supposed to the amount of add ons don't adjust for the drink size. You can no longer adjust how much milk you add. The employees are for the most part not helpful and just act helpless when presented with a issue where the app did not save settings. The app will not accept discount codes that are sent to you in the email if you have a discount already and always expire before your current discount is over. Get it together the app needs tons of work.

I’ve been going to Panera Bread in Dickson City and in Moosic, PA, for quite some time, but unfortunately the service during my last three visits has really declined. The wait times have become extremely long—on one occasion, we waited over an hour.

Yesterday ( 8/23/26 on Sunday), we even placed our order online specifically to avoid a long wait, but we still ended up waiting about an hour for our food. At this point, I’m not sure what has changed at Panera, but the customer service and overall efficiency are noticeably worse than they used to be.

I hope management takes notice, because Panera has always been a convenient place to grab a meal, but these long wait times are making it difficult to justify coming back.

I have been a regular customer here, but my experience today was absolute baseline unacceptable.

I sat down at a wooden chair in the dining room, only to realize the seat was drenched in a sticky, mystery liquid that completely soaked through half of my pants. When I brought it to staff, a waitress wiped it down, but the chair remained sticky and unusable.

The real issue, however, was how management handled the situation. I asked to speak with the manager regarding the incident and requested reasonable compensation for my ruined pants and disrupted meal. Instead of taking basic responsibility for a filthy seating area, the manager outright refused any compensation and insultingly implied that it was partly my own fault for "not being careful enough" when choosing a seat.

It is not the customer's job to perform a hazard inspection on restaurant chairs before sitting down. Blaming customers for your failure to maintain basic cleanliness in the dining room is awful management. Between the gross lack of sanitation and the completely disrespectful customer service, I will not be returning to this location.

Walked into the Panera at woodruff at 10:55. None of the six staff members that walked past us acknowledged our presence. One young lady at the counter was helping another couple. At four minutes after 11 we stopped placing our order at the kiosk to verify breakfast still available since the breakfast menus on the wall are still displayed. By the time someone chose to speak to us an employee walked by us and hatefully remarked that “breakfast was over “. And yes, the breakfast menus are still on display on the overhead. This was my first time to visit a Panera and the last.

We went to a Panera Bread in Flanders, NJ and as we started our order we were told that they were out of bread. I had wanted a bread bowl, didn't have. Bread as a side, didn't have. We were offered chips or an apple. My husband ordered an apple, oops, they didn't have those either. I have been loyal to Panera for years, even though I think the items are overpriced for the portions you receive. That being said, how does a company with the word "Bread" in their name, run out of bread? Supply issues? Honestly, they would have been better off closing and putting a sign on the door stating that due to lack of bread, it would be better to close than to give the customers a poor eating experience.

I love Panera, I miss having one near me. I used to go in and relax alone before an appointment, you can't do that just anywhere and feel comfortable. The food is always fantastic! Please come back!

The location I visit on Springfield Pike here in Fairfield OH consistently disappoints to the point I'll never visit them again. My latest visit was the worse. I ordered a Turkey/Bacon/Avocado sandwich with a pick-up at 10:40 am. You would think picking up an order that early would ensure that I had the absolute best sandwich. Not the case. My sandwich looked like someone brought it back to the restaurant having picked through it. Let's start with the bread - unevenly sliced so it didn't hold the sandwich together. The turkey looked as if they scraped together leftovers to make the sandwich. One slice of bacon, plenty of lettuce and the tomato slice I received wasn't a whole slice. Terrible. That did it for me - I will not visit this location again.

My reason for my poor review starts with my long wait to get served ( I was 2 in line) but the register person was also completing orders. My turn- requested baker’s dozen sliced, 2 breakfast sandwiches (switch bagel due to disliking the one it came with) , large coffee.
I tipped with paying for my order realizing how much work this person was doing by themselves. She did not smile at me once - actually looked irritated. While slicing my bagels requested cup for coffee- provided. Started to fill with dark roasted coffee and it was like water - they did replace with coffee from the back. Bagels done and had to request the cream cheese that was ordered. Got my sandwiches- should have checked before leaving- did not substitute the bagel as requested and my husband’s was may with bread instead of bagel (as advertised).
Went to finally leave and had to ask for a bag to put stuff in! The quality of the food was good which is why I gave to one star , but customer service, order accuracy and long wait really made this a poor experience.

We go to Panera for a quick meal frequently and have always enjoyed it- as long as you go earlier in the day. By mid afternoon the baked goods are hard and stale. The staff are friendly and the location in Erie, PA is always clean.