The latest advert shows a European lady enjoying her jewellery that “she” designed. The address published is in the USA. The name is a play on Pandora Jewellery. Most important the returns address is... See more
Company replied
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Review summary
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Reviews shaping this summary
Bought the Two-Tone Heart Knot “S925” ring. Within about a month of normal wear it visibly discoloured and even turned the wearer’s finger green. Their own product page claims it “doesn’t oxidize,”... See more
Terrible rubbish ! Don’t waste your money …… thought I was ordering through Pandora not this band of crooks !!! My bad should have checked before I paid it was the real deal …. Expensive mistake to... See more
I ordered like many thinking this was Pandora sold by another Jeweller. When I ordered it didn't say a delivery time but had 3 weeks before Christmas, they arrived after and having ordered 3 items fo... See more
Company replied
Company details
Contact info
1111B S Governors Ave STE 20849, 19904, Dover, United States
- 2563841113
- support@pangamajewelry.com
- pangamajewelry.com
1.4
Bad
228 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seems like many people i ordered by…
Seems like many people i ordered by mistake thinking i was ordering from Pandora.
Contacted and failed to cancel immediately after order was placed, told i would have to wait and return.
I did return the items as instructed but now i still dont have my refund and contact seems to have stopped. Item arrived in china over 3 weeks ago.
December 2, 2025
Unprompted review
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If I could give this company 0 stars I…
If I could give this company 0 stars I would.
Website is a dupe of Pandora. It wasn’t until I reviewed the order confirmation from Pangama did I realise it was not Pandora.
I tried to cancel immediately but they said it was too late but I could return once received.
I ordered in the 3/12:25 and I received it on 25/12/25. Much longer than expected delivery date. It came from China.
Three charms came in one box which is no good for gift giving.
The quality was poor.
I tried to get return postage covered but they batted that away and said it was in T &C. No warning that the return had to be sent tracked (with customs documentation ) to China. It cost £16 GBP. On top of the £5.99 I paid for delivery.
I am so annoyed that I truly believed I had ordered from Pandora. I have been cheated.
Disgusting.
December 24, 2025
Unprompted review
Reply from Pangama Jewelry
Thank you for sharing your experience. Pangama Jewelry is an independent brand and not affiliated with Pandora.
As outlined in our terms, orders can only be canceled before processing. Delivery times are estimates and may be longer during the holiday season, and some orders ship internationally. Return requirements are explained in our policy.
If you’d like us to review your order or help further, please contact our support team with your order number.
This company scammed me
I ordered jewellery from this company for my girlfriend for Christmas and even paid the extra fee for the delivery which said 3-10 business days for my order to arrive. However it’s been a month since I ordered and still not arrived. The worst site I’ve been on. They look really legit, and top of Google search when looking for pandora jewellery. But they are a scam. How can a company advertise quick delivery and even charge for this when doesn’t even have the resources or the facilities to do this. This is scam site. Please save your money and shop elsewhere.
December 13, 2025
Unprompted review
Reply from Pangama Jewelry
Thank you for your review. We’re sorry to hear about the delay and understand how frustrating this is, especially when the order was intended as a Christmas gift.
Pangama Jewelry is an independent brand and not affiliated with Pandora. Express delivery timeframes shown at checkout are estimates and can be affected by courier delays, customs processing, and peak holiday volumes.
If your order has not yet arrived, we’d like to review the shipment status and assist you. Please contact our support team directly with your order number so we can look into this for you.
I ordered my chams on the 1ST of…
I ordered my chams on the 1ST of January and still waiting for my order. Not happy at all and they are a Christmas presents from my boys not even had a email from you to say there on their way nothing
Many thanks
Misss Nicola Glasheen
January 9, 2026
Unprompted review
Reply from Pangama Jewelry
Thank you for your review, and we’re sorry to hear about the delay.
Order confirmation and shipping update emails are sent automatically once an order is placed and when it ships. Delivery timeframes are shown at checkout and can vary depending on location.
We’d like to check the status of your order and ensure everything is on track. Please contact our support team with your order number so we can assist you further.
Please do not use this company
Please do not use this company, there jewellery is rubbish 😑 you have to pay to return the rubbish they call jewellery
December 31, 2025
Unprompted review
Reply from Pangama Jewelry
Thank you for your feedback. We’re sorry to hear that the items did not meet your expectations.
Return shipping costs are outlined in our return policy, which is available on our website before purchase. If you’d like us to review your order or assist with a return, please contact our support team with your order number.
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I ordered like many thinking this was Pandora
I ordered like many thinking this was Pandora sold by another Jeweller.
When I ordered it didn't say a delivery time but had 3 weeks before Christmas, they arrived after and having ordered 3 items for 3 presents they all cam in one box and when I queried it they said I would have to pay for more packaging, £5.99 per one and £5.99 for delivery, complete rip off. Actual charms nothing like Pandora, very cheap imitation and to be honest not much cheaper.
January 2, 2026
Unprompted review
Reply from Pangama Jewelry
Thank you for your review. Pangama Jewelry is an independent brand and not affiliated with Pandora.
Delivery timeframes are provided at checkout and can be affected during the holiday period. Standard packaging is included with orders, and additional gift packaging is optional and available at an extra cost. We’re sorry the charms did not meet your expectations.
If you’d like us to review your order or clarify any details, please contact our support team with your order number.
BEWARE of Scam - Pandora Jewelry Knock Off
When trying to order Pandora jewelry, this website popped up and I ordered by mistake. The jewelry is cute, but quality is very low. The instructions say, "do not wear in the shower" because it will rust. Don't even think about returning because you're responsible for the shipping costs ( $120.00 USD to ship back to China!!) And UPS told me that after it leaves the US, it cannot be tracked.
December 24, 2025
Unprompted review
Reply from Pangama Jewelry
Thank you for your review. Pangama Jewelry is an independent brand and is not affiliated with Pandora.
Our care instructions are provided to help preserve the finish of the jewelry. Return shipping costs are not set by us and depend on the courier selected by the customer, as outlined in our return policy.
If you’d like us to review your order or discuss available options, please contact our support team with your order number.
I placed my order on December 3rd and I…
I placed my order on December 3rd and I have still not received my items. The customer support number goes straight to voicemail and their support email does not respond. I will never use this site again.
January 5, 2026
Unprompted review
Reply from Pangama Jewelry
Thank you for your review. We’re sorry to hear about the delay and your frustration.
We primarily provide support via email to ensure all inquiries are handled accurately, and we do respond to messages. Delivery timeframes are shown at checkout and can be affected during the holiday period.
Please contact our support team again with your order number so we can check the status of your shipment and assist you further.
Stay away from this company!
Stay away from this company!! Hopefully you read this before purchasing somethng from them. If I could give negative stars I would. This company pops up when searching for Pandora jewelry. They state free shipping but do not ship their items in a timely manner. My item arrived 10 days later than expected and was a christmas gift that didnt arrive on time. When they state easy returns, although their phone number goes to Delaware and no one answers the phone, their return address is in China. In order for me to return my items it was going to cost $250.00 10 times more than they paid for shipping.
December 11, 2025
Unprompted review
Reply from Pangama Jewelry
We’re sorry to hear about your experience. Pangama Jewelry is an independent brand and is not affiliated with Pandora—our products are simply compatible with major charm bracelets.
Free standard shipping and delivery timeframes are shown at checkout. Unfortunately, holiday courier delays can occur. We do not charge return fees; any return shipping cost depends on the courier chosen by the customer, not our company.
If you’d like us to review your order, please contact us directly with your order number.
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AVOID LIKE THE PLAGUE
Just like everyone else i to believed i was on the pandora site, and only realised my mistake when transaction was made, and the address bar said pangama. Im usually switched on to these type of scams, but it is very slyly done.
No where near the quality of pandora, which is why they have to scam to get sales i suppose.
Wrote a similar review on the actual pangama website, but it was removed, i wonder why.
AVOID AT ALL COSTS
December 30, 2025
Unprompted review
Reply from Pangama Jewelry
Thank you for your feedback. Pangama Jewelry is an independent brand and is not affiliated with Pandora. We do not claim to be Pandora, and our brand name is clearly shown throughout checkout and in the website address.
Pangama Jewelry is a legitimate, established brand with thousands of verified customer reviews across independent platforms. We do not remove genuine reviews from Trustpilot or other third-party review sites.
If you believe there has been a misunderstanding with your order, we encourage you to contact our support team directly so we can review the situation.
Stay away from this site
Stay away from this site, it came up on pandora, not sure how. Poor quality, late delivery and it will cost more to send it back to China. I made a big mistake, please check the correct website
December 31, 2025
Unprompted review
Reply from Pangama Jewelry
Thank you for your feedback. Pangama Jewelry is an independent brand and is not affiliated with Pandora. Our website and checkout clearly display our brand name.
Delivery timeframes are shown at checkout, and delays may occur during peak periods. We do not charge return fees; return shipping costs depend on the courier selected by the customer, as outlined in our return policy.
If you would like us to review your order and assist further, please contact our support team directly.
Ordered 3 charms one with photo
Ordered 3 charms one with photo , slightly longer delivery and did contact company and got quick response back.
Wanted the 3 different charms for wife and she was pleased with them all .
Had read some of the other reviews but I did not have bad experience and happy with purchase
December 20, 2025
Unprompted review
Rip you off
Same as others waited ages, asked to return given address in China. Wishing I had read the reviews, lesson learnt.
December 29, 2025
Unprompted review
Reply from Pangama Jewelry
Thank you for your review, and we’re sorry you feel this way.
We’d like to clarify that we do not “rip off” customers. Delivery timelines are shown at checkout, and delays can happen depending on the courier and peak periods. For returns, we operate internationally and, in some cases, the return address may be in China—this is also outlined in our return policy. We do not charge return fees; the return shipping cost depends on the courier you choose.
If you share your order number with our support team, we’ll review your case and see what we can do to help.
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Worst company
Worst company! Product is cheap, customer service is very unprofessional. Do not waste your money here. Very unhappy with this company.
December 20, 2025
Unprompted review
Reply from Pangama Jewelry
We’re sorry to hear about your experience and that you’re feeling disappointed. Product quality and customer service are very important to us, and we take feedback like this seriously.
We’d appreciate the opportunity to review your order and address any concerns directly. Please contact our support team with your order number so we can assist further.
Like many I mistook this for Pandora…
Like many I mistook this for Pandora and showed the charm to my husband then realised it was the wrong website but my husband still ordered from Pangama. I saw a lovely silver charm to go on my Pandora necklace, they sent gold but never mind at least it arrived. If I could swap it for the silver one I would but looking at all the reviews I think I’ll keep hold of this one.
December 30, 2025
Unprompted review
I ordered line everyone else thinking…
I ordered online like everyone else thinking it was Pandora! When 3 weeks went by and of course they took my money immediately from PayPal, I contacted them and they did answer that the charms were on the way. I got them in time for Christmas but they looked so cheap and not as pictured at all.
I had to reorder on the pandora sight. But trying to return these charms is impossible. They give you zero options! I will never make this mistake again!
December 3, 2025
Unprompted review
Reply from Pangama Jewelry
Thank you for your review. Pangama Jewelry is an independent brand and is not affiliated with Pandora. Our brand name and website address are clearly shown during checkout.
PayPal payments are processed immediately at the time an order is placed. Our team did respond to your inquiry and confirmed that the order was in transit, and the package was delivered before Christmas.
Return options are provided in line with our published return policy. If you experienced difficulty with the return process, please contact our support team with your order number so we can review the case.
IVE SADLY BEEN ROBBED....
IVE SADLY BEEN ROBBED..... Googled PANDORA and clicked on PANDORA site . Ordered several items But invoice/email came in the name of Pangora . I see by reviews another 100 people have all been ROBBED via this clever con !
December 18, 2025
Unprompted review
Reply from Pangama Jewelry
Thank you for your review. We would like to clarify that Pangama Jewelry is not affiliated with Pandora, and we do not present ourselves as Pandora. Our brand name and website address are clearly shown during checkout and in the order confirmation.
The name “Pangama” appearing in emails or invoices reflects the merchant you purchased from. We strongly disagree with the claim that customers are “robbed.” Orders are fulfilled and delivered, and our support team is available to assist with any issues.
If you believe there has been a misunderstanding with your order, please contact our support team directly with your order number so we can review the matter.
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“Pangamia Jewelry is a fraud
“Pangamia Jewelry is a fraud. I ordered gifts for my sisters to give them as a special Christmas present, and to this day I have not received anything from my order. I placed my order in November and still nothing. Customer service has not confirmed anything about when I will receive my order. I am very disappointed.”
December 28, 2025
Unprompted review
Reply from Pangama Jewelry
Delivery timeframes are provided at checkout, and delays can occasionally occur due to courier or peak holiday volumes. Our support team does respond to customer inquiries, and we would like to review your order to provide an accurate update.
Please contact us directly with your order number so we can check the shipment status and assist you further.
Have you looked up their address
Have you looked up their address. It's in Dover, De. Looks like a trailer with a fence around it.
Unfortunately they got my husband for his money and I didn't receive my gift.
November 28, 2025
Unprompted review
Reply from Pangama Jewelry
We’re sorry to hear that you did not receive your gift. We’d like to look into your husband’s order and check the delivery status. Please contact our support team directly with the order number so we can assist and provide clarification.
Very cute charms
Like many here, I ordered Pangama charms thinkng it was Pandora. I emailed to cancel my order but it was too late, I had to wait to receive my order. Waited about 4 weeks maybe 5 to receive them, expecting the worst charms ever. I received them today, I was so surprice to get very cute charms and good quality. Worth the wait, they came in a very cute and elegant box. I would recommend this product just be patient and order way early. 😊
December 25, 2025
Unprompted review
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