Speedy, efficient delivery, beautifully packed, quality items, which are excellent value for money. Paperchase stationery and gifts have always been unique and exceptional, from your little gem on P... See more
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See what reviewers are saying
They have really great high quality stuff however I recently put an online order through and haven't heard anything since. It has been 5 days since they confirmed my order and I have received nothing... See more
I paid for several items from the website. The confirmation came through by email and payment was taken. However, when I received my order there was an item missing which was important to me. I waite... See more
I want to know where my order is and I keep getting emails to ask how am I enjoying my order and how was my experience. I have been a lover of Stationery for years and a loyal fan of paperchase..so sa... See more
Company details
Written by the company
Paperchase is an iconic British brand with a global presence. With all things celebration at our core, we are the (smiley) face of the positive moments in life for customers in more than 125 stores across the UK. For 50 years we have been bringing joy to the everyday through our innovative design-led cards, wrap, stationery and gifts. Our seasonal collections are brought to life using the highest-quality materials from around the world and the talents of our in-house teams in London. We have over 125 stores and concessions across the country and over 20 outlets internationally. Our award-winning website, paperchase.com, makes sure that no one has to miss out, allowing people to shop 24/7 from wherever they are.
Contact info
346-348 Chiswick High Rd, W4 5TA , London, United Kingdom
- paperchase.com
3.9
Great
18K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven’t received my order or an…
I haven’t received my order or an update on when to expect it.
February 25, 2023
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Paperchase
I've always LOVED paperchase and all their products. Great quality. Such a shame that the online trading are stopping and that the shops are shutting.
February 25, 2023
I spent just under £100 on products…
I spent just under £100 on products that still have not arrived nearly two weeks later
February 25, 2023
My items ordered have not yet arrived…
My items ordered have not yet arrived and now it’s too late for my sons birthday party. It’s been over a week
February 25, 2023
I have not received the order yet
I have not received the order yet. But I have been asked to review my experience twice…
February 25, 2023
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Where’s my order???
Keep asking me for a review but not had my items, and been nearly 2 weeks since ordered
February 25, 2023
I haven't received my parcel yet
I haven't received my parcel yet. Ordered a week ago.
February 25, 2023
Never received order
Never received order. Have contacted regarding this with no response. But they’re emailing constantly asking for reviews.
February 25, 2023
Haven’t even received my order yet
February 15, 2023
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purchase before online store closed
purchase before online store closed, shop was excellent, purchased everything i needed. GREST- since then nothing! it would be great to have an update on expected delivery. i know you will be busy, however i want you all to end on a high ❤️
February 16, 2023
Order unfulfilled
Order unfulfilled. No explanation what that means and no refund.
Two emails asking me to review the products that I haven’t received?
February 15, 2023
Love Paperchase
Absolutely thrilled with all my purchases at Paperchase, they provide such high quality items and items you can't get anywhere else can't wait to use all my items for Christmas. There's just quite nobody like them around. Thank you Paperchase.
February 18, 2023
I bought my item on 17th February and i…
I bought my item on 17th February and i still have not recieved it.
February 17, 2023
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I never recieved my order was…
I never recieved my order was completely scammed by you . NOT HAPPY.
February 9, 2023
Order not dispatched, customer service AWOL
Ordered on the final day of the website being open. No dispatch of order, no response to emails. Guess I’ll be doing a charge back unless someone responds and tells me if I’ll be getting my order or not.
February 25, 2023
Haven’t received my order yet
February 25, 2023
Never received my order
Never received my order. They took my money quick enough! Perhaps this us just one example of what went wrong?
February 24, 2023
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4/5 of my items were not delivered
4/5 of my items were not delivered, I was charged and still not refunded despite you emailing a week ago to tell me you didn’t have stock. The remaining item is falling apart and has clearly been in the depths of a warehouse. Really poor. Refund me, you shouldn’t have charged me in the first place.
February 25, 2023
I’ll miss my favourite shop…
Paperchase was honestly one of my favourite stores, and the designs and creators they supported were brilliant. I’m truly sad to see them go!
February 17, 2023
I haven't received the parcel yet
February 24, 2023
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