Paperrooms Reviews 

5
•
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.3

Average

TrustScore 3.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(5)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My experience

Very friendly and offers helpful advice. I purchased a lamp online; it was delivered the next day by DPD.

Read the T&Cs carefully before purchase and keep all the packaging undamaged. I should have taken note of that before my purchase. After assembly and use on the first day, I noticed some minor manufacturing defects on the lamp. As the packaging was damaged, I could not return the lamp for a refund. However, he did offer me £10 (5%) discount.

January 20, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quick delivery and great customer support

Delivery was quick. All other companies selling the product had a 2+ week lead time whereas paper rooms delivered within a few days.

The product I received was faulty (due to manufacturer, not paper rooms). Andy was so helpful and sorted replacement parts without a fuss. Definitely going to use them again.

October 6, 2020
Unprompted review
Rated 5 out of 5 stars

I purchased the mega tolo artemide…

I purchased the mega tolo artemide light. I got great advice from Andy regarding this light. I ordered it and it was delivered to Ireland within two days. I have also purchased other lights from Paperrooms and highly recommend them for service, advice and the excellet level of professionalism. I will have no reservation in using Paperrooms again in the future !

August 6, 2018
Unprompted review
Rated 5 out of 5 stars

Great products, amazing cusomer service

I bought the "Artemide Tolomeo Mega Terra" floor lamp from Paperrooms at the end of January and found a factory defect. After writing to the customer support they called me and send me a new part for the lamp right away. Now my new lamp looks amazing!

They are a great company with fair prices on designer lamps and an amazing, friendly customer service.
I highly recommend them and will buy from them again!

March 25, 2017
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service, amazing products

Loved dealing with this company. They had a great price for some Danish lights I was looking for. When I put the order through I got a call right away to say they'd just sold out and asking if I'd like to reserve some coming over on the next shipment. They arrived with me a few weeks later and I couldn't be happier with them. One of my favourite purchases for our new house. All round good experience.

August 26, 2015
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look