Papier Reviews 10,295

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the paper, printing, and overall finish. Many people appreciate the unique and customizable designs, finding the personalization options brilliant and the layouts intuitive. The user experience is often described as easy and straightforward, making the creation process enjoyable. However, some customers experienced issues with the ordering and delivery services. A few people reported that their orders arrived late or damaged, and some found the editing interface glitchy or difficult to use, particularly when trying to upload photos or add text.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the high quality of... See more

Quality

Users describe positive interactions with quality, frequently praising the high standard of paper, designs,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the website easy to use, with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering and the... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick delivery times, with... See more

Based on these reviews

Rated 4 out of 5 stars

I like the option to personalise the cover of the notebook. The design process could be easier, the options and way of changing font, type size etc is a little clunky. Also, with Demi book - alwa... See more

Company replied

Rated 5 out of 5 stars

I love papier- the unique designs are so cute and the layout actually makes sense!! I've been looking for a planner that has monthly, weekly and daily sections with notes for goal-setting and the prod... See more

Company replied

Rated 5 out of 5 stars

What a great discovery! Perfect for my party place cards and menus. The quality is of a very high standard (beautiful paper stock, designs and finish). The option to create bespoke and personalised de... See more

Company replied

Rated 5 out of 5 stars

Lovely quality printing and paper! I've used a variety of different companies to print photobooks and Im thrilled with the end result of this one. There are some lovely formats to work with and opport... See more

Company replied


Company details

  1. Stationery Store
  2. Greeting Card Shop
  3. Pen Store
  4. Photo Printing Service
  5. Wedding Store

About Papier

Written by the company

Since 2015, we've created stationery that feeds curiosity and contemplation. In every piece of Papier is the promise of what's to come, the endless possibilities of a blank page.

Come on in, Paper Person

We're an emporium of eclectic designs, curated for you to make wondrously your own. Each and every one can be personalised so it means more, alive in the hands of its maker. A one-off piece of stationery that's as individual as the thoughts, feelings and dreams you'll place on the page.

Alongside our in-house collections, we collaborate with bright, upcoming artists, iconic brands and exciting fashion labels. They're all fellow paper people whose varied creative talents bring a magical touch to our stationery.

OFFERS

STATIONERY

PHOTO BOOKS

WEDDING

 


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
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Rated 5 out of 5 stars

The heavy paper weight in the reading…

The heavy paper weight in the reading journal convinced me that it is a quality product. I can't wait to receive it. The option to personalize it is lovely. I forgot to add the discount code and the chat function helped me out.

April 14, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 3 out of 5 stars

I ordered thank-you cards from Papier…

I ordered thank-you cards from Papier and was really impressed with how beautiful and high-quality they were. The paper felt thick and premium, and the design looked exactly as expected — very elegant. However, I was disappointed with the ink color I selected for the inside message. It printed much lighter than anticipated and ended up being difficult to read. For the price, I expected better readability. Overall, gorgeous cards and great quality, but I’d recommend choosing a darker ink color for the inside text.

March 6, 2026
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Reply from Papier

Hi Keri,

Thanks for leaving us your review, we are glad to hear your feedback!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

My initial product (photo book) came…

My initial product (photo book) came with an error. I contacted the Papier team and Nicole was very helpful and prompt with a response. Will definitely be purchasing again.

March 6, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Lovely products

Lovely products

November 26, 2025
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Quality and choices abound

This is the 3rd year I'm buying a planner for me and my daughter. We both prefer the spiral binding because it lays flat. She gets the academic planner and I get the mid-year planner. It works amd its the first planner we have actually used. The personalization is the cherry on top!

April 15, 2025
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Gorgeous designs

Easy website ordering, beautiful designs and customization

April 13, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

I think my sister will be very happy to receive this album portraying her 2 week visit to the UK from Australia…

I found it quite straightforward to put an album together and edit it after I'd got used to using the templates. I loved all the different options available for the pages and was very pleased with the end result. I was feeling rushed and would have liked to have had time to add some text to the pics but I'll make sure to do that next time.

April 13, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 3 out of 5 stars

I’ve ordered from Papier before

I’ve ordered from Papier before, but the stationary I received this time was not the same quality as before.

March 5, 2026
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Reply from Papier

Hi Kimberly,

Thank you for leaving us your review. Apologies for the experience with your order. 

Please kindly reach out to us at support@papier.com with any supporting images of your order and we will be happy to assist you.

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, easy to use, lovely designs to choose from! Recommend!

April 13, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Review of wellbeing and diaries

Clear, web layout I like this way it is explanatory you can change text. You can add a very fresh website. I really like a well-being journal and have been looking for one for awhile and I really was taken in by your Designs.

April 13, 2026
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Reply from Papier

Hi Emma,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Great product

Great product, good design and easy to use website at affordable prices

April 12, 2026
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Reply from Papier

Hi Maria,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 3 out of 5 stars

Glitchy website

Received my first time order discount code, had to contact customer service, who didn't read my initial email, and asked for things to be provided that had already been provided. Then, randomly, like a week later, the discount code was functional, so I could finally complete my purchase. Also opted to be notified when an Item was restocked, got the email, and the item was still sold out online. Very glitchy experience

April 13, 2026
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Reply from Papier

Hi S.R.,

Thank you for leaving us your review. Apologies for the experience with us.

Please do reach out to us at support@papier.com if you experience any further issues. 

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars

“Your text here” left on the front page, could not even gift the present what a disgrace.

Front page isn’t centred, 3 pages missing straight away when you open it also, the worst part is below.

You’ve got “your text here” on the front page it’s an absolute disgrace there was no point even sending it I couldn’t even give it to my wife.

April 2, 2026
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Reply from Papier

Hi Guy,

Thank you for your review. It looks like the default text was left on your item during the personalisation process. 

We are pleased to confirm that we have reached out to you and successfully resolved the problem.

Please do not hesitate to contact us if you require any further assistance.

– Papier Customer Service Team ✍️

Rated 5 out of 5 stars

Forever my favourite card company

Forever my favourite card company. Amazing quality and each personalized card is a forever treasure.

April 11, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Lovely quality printing and paper

Lovely quality printing and paper! I've used a variety of different companies to print photobooks and Im thrilled with the end result of this one. There are some lovely formats to work with and opportunity to customise the design. Overall its really simple and user friendly. The only suggestion I would add is easier capacity to add in additional photos when you are working in your project -without having to start a new project.

April 3, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

The notebook I ordered is lovely

The notebook I ordered is lovely. It’s my third papier custom notebook and I just love them.

March 4, 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 4 out of 5 stars

Overall very good

Overall very good, the design options are enough to please most but the caption options are not. There should be allowances for using different weight/italics with in the same sentence, sometimes you need to give a word emphasis, that isn’t possible at the moment? As my old teacher used to say, all round OK but could do better!

April 12, 2026
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Reply from Papier

Hi Peter,

Thanks for leaving us your review, we are glad to hear your feedback!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Fabulous product range

Fabulous product range, great quality & service

April 3, 2026
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Reply from Papier

Hi Andrea,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

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