Papillon Reviews 32

We booked this tour a month before our vacation. We were only in Vegas for 3 full days. We booked and paid $1200 for the early tour – 6am, so that we could be back early and have most of the day in Vegas. The night before the our tour I checked my emails and discovered that they woud now be collecting us at 12.20pm and not 6am as we had booked and paid for!!!. I phoned the company and spoke to their rep, who told me that the early tour was now fully booked!. I told him that we had booked this over a month ago but he said that there was now no room on the early tour. This messed up our few days in Vegas as we would now not be returning to Vegas till 8pm approx. and we would now loose a full day. We also heard of another couple who were waiting to be picked up at 8am but were phoned at 8.15am and told they would not be collected till 10am
They are responsible for this bad scheduling and booking. I have sent them two emails looking for some form of compensation for them messing up our stay in Vegas but this company will not even reply to these requests. Also their rep I spoke to on the phone sent an internal email to the supervisor in Boulder city in which he stated that we “should be handled with care”. What a truly obnoxious and despicable way for them to describe myself and my wife - once they had taken our money.
We also did not get a safety briefing in Boulder City airport
There are many other companies in Vegas running tours – use one of them

When visiting Grand Canyon West Rim and wanting a helicopter ride with river landing, be sure you are ready to forego your skywalk West rim visit because Papillon Helicopter can keep you waiting for 4 hours even though we were booked in for 11am as a group! And they will keep extending the time and keep you waiting without further updates and worst of all, you see them sending other clients on flight who came in later! And be ready that they will cancel your flight when they are unable to cope with the orders after waiting for 4 hours. Telling you nonchalantly that the pilots are finishing work and they will refund you the money! Depressingly disappointing after travelling 2.5hrs from Las Vegas and waited 4 hrs to get cancelled and missing my Skywalk!

We booked a family of 4 to ride the Papillon Helicopter at the Grand Canyon to see the North Rim for 30 miinutes. The staff were wonderful in getting us set up and our pilot Matthew did an excellent job in flying over and around the Grand Canyon and telling us the history. We recommend this to anyone visiting the Grand Canyon. A must see and experience!

What a great experience :) Unfortunately, just a short flight over Las Vegas - but better than nothing! Thanks, Jenny

my friend advised me to have a vacation in exotic Turkey and I dont regret about it. im not used to so hot climate but the attendance to tourists is great. highly recommend. great animation team! I liked Tamer (entertainment manager) and Masha (fitness animator) a lot! thanks
free of charge bevaregas)) great

I phoned Papillion Flights Las Vegas. A lady told me that only one fligth was possible the Next day, and that I had to pay the full Price. She was rather rude and I was charged the full Price from my VISA Card after 5 min.

The same day the flight should take place they cancelled the flight even though I was told that they only had 2 seats available for that fligt

Here 7 days later I have not seen my Money on my account, and that is not ok.

Best regards Ib Busk Nielsen, Denmark

The Heli trip was perfect , but keep in mind , that if you book a Heli trip from Crand Canyon West , they charge you an extra fee off $41 per person - entry fee to the reservate (!). And Papillon , they don't care , and they don't make it clear on the web-site, or in the email booking confirmation. What a surprise for a family of 5 - 225$ extra !