Paradise Farm & Tack Reviews 

180
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Very helpful and friendly. Decent variety, but odd sizes probably will have to be ordered. They've scaled back their Brick and mortar store.

Rated 5 out of 5 stars

My first experience with Paradise Farm and Tack was awesome! They were super quick, priced cheaper than any other competitor carrying the same make of boots and I'm absolutely in love with the qual... See more

Rated 3 out of 5 stars

Great price, but horribly slow processing time waiting for my order to ship. I ordered my boots on the 3rd, and didn't receive them until the 24th. I was given a tracking number when they shipped, and... See more

Rated 4 out of 5 stars

I would have given 5 stars except they sent me a navy blue coat instead of the black I ordered without explanation that even though offered the coat in black when I ordered it. When I called to co... See more

Company replied

Company details

  1. Horseback Riding Service
  2. also in
  3. Activewear Store
  4. Children's Clothing Store
  5. Clothing Store
  6. Men's Clothing Store
  7. Shoe Store
  8. Sporting Goods Store
  9. Women's Clothing Store

Information provided by various external sources

Welcome to Paradise! We are glad to have you visit our store and hope you will soon join the family of happy customers. Paradise Farm & Tack started 4 years ago as a dream and now is a thriving store, mobile store and online operation. My husband and I left our corporate jobs to be able to use our talents in an area where our passions lie - our horses and our farm. The fruits of our labor is evident in the vast product selection you will find in our store, but more importantly the customer service and support you will receive from our team. We are a small shop that brings you a range of top quality products at competitive prices. Our small team achieves great accomplishments through our fun filled environment. Each member of the team brings different expertise to the table including different riding disciplines. Paradise Farm & Tack offers unique apparel selections from traditional as well as new brands to add style and fun to your riding. Many people tell us that our variety of products is one of unique features as well as our wide range of sizes. Our apparel is suitable for in the barn or out on the town as we all want to look good and feel comfortable. Our offering is geared not just to riders but to their family and friends as well. And while we focus on english disciplines as far as tack goes, our wide selection of horse blankets, leg wraps, grooming supplies and supplements is applicable to any horse owner, despite their riding discipline. We built our business around YOU the customer. We want to be your business partner and your "go to" supplier. To show our appreciation, we offer a Paradise Customer Rewards program designed to reward you for your partnership. Sign up today to start earning your points towards cash savings! Even with the wide selection of products, I'm sure we have missed a thing or two that you might be looking for. Give us a call or send us an email (704-664-6773 or info@paradisefarmandtack.com) to let us know what you are looking for and we will see if we can get it for you. We invite you to take a look around, give us a call, or place an order to see first hand what Paradise is all about! Jenni and Jim Radtke, Owners Paradise Farm & Tack


Contact info

4.0

Great

TrustScore 4 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(180)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 4 out of 5 stars

I would have given 5 stars except they …

I would have given 5 stars except they sent me a navy blue coat instead of the black I ordered without explanation that even though offered the coat in black when I ordered it.

When I called to confirm the mix-up, they had no more black in my size.
I love the coat and it was on sale, so I will keep it, but I would have appreciated a note or email explaining the circumstances.

June 19, 2017
Unprompted review
Paradise Farm & Tack logo

Reply from Paradise Farm & Tack

Thank you Sherrie for the feedback and review! It seems we made a mistake in shipping you the wrong color despite our verification of order process. If you are still interested in the black, we do have one in stock and on hold for you. Just let me know and I'll email you a return label for the incorrect color and get the black sent out to you. My email is jenni@paradisefarmandtack.com If you still have the packing slip and can include a copy in the email, that helps me to know who verified the shipment so I can give them the feedback that we missed a critical check. Thank you again for your time in providing feedback so we can learn from it and improve our processes. Jenni Radtke Owner Paradise Farm & Tack

Advertisement
Rated 5 out of 5 stars

I ordered a pair of summer denim riding …

I ordered a pair of summer denim riding jodhpurs by HKM. Paradise had them at the best price. I could not find an inseam measurement on the HKM site for regulars so when I called Paradise to inquire, they pulled out a pair and measured them for me right then. The staff was super friendly. They arrived quickly and they are just what I was looking for. Great experience!

May 26, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

I love paradise Farm

I love paradise Farm! I ordered a helmet and received it in a few days and shipping was free! The helmet is perfect especially with our weather here in Kauai, many mahalos 🌈Edna

May 19, 2017
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

I called Paradise Farm and Tack directly (rather than go through Amazon) to order an Ariat polo shirt for my daughter. I spoke to such a nice woman, Angela, who checked the stock to see if they had the size, even suggesting I spend a couple of dollars more to receive free shipping. I would've ordered two shirts, but I wanted to see how the sizing was. The package was sent priority and I received it quickly. I was so impressed with the customer service...it was much more pleasant to speak to Angela than to order online! This shirt was an item for my daughter's birthday. She has to let me know if it fits as I wasn't sure how how the Ariat shirt sizes run. It looks like it will fit, very cute, nice quality shirt. I highly recommend Paradise Farm & Tack!

May 15, 2017
Unprompted review
Rated 5 out of 5 stars

Paradise Farm & Tack is FABULOUS!!

I seriously wish there were more than 5 stars, because Paradise Farm & Tack is wonderful! They carry exceptional merchandise, and the customer service is superior to other tack stores! They have good prices, and I especially like their customer rewards program! I highly, HIGHLY recommend Paradise Farm & Tack!!

May 10, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

Paradise Farm & Tack

Paradise Farm & Tack is great! They have a great selection, my order shipped really fast, I got shipping updates along the way, and I'll definitely be ordering from them again!

May 2, 2017
Unprompted review
Rated 3 out of 5 stars

Horribly Slow Processing Time

Great price, but horribly slow processing time waiting for my order to ship. I ordered my boots on the 3rd, and didn't receive them until the 24th. I was given a tracking number when they shipped, and did receive them in 2 days. However, I was not notified of how long it would take before my order shipped. I am pleased with the response time of their customer service and prices. However, I would have rather paid more and gotten my order within 2 days from Amazon Prime.

May 1, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

Nice boots, good service

The boots I purchased exceeded my expectations. They are so nice, great for schooling, no break-in required. Customer service was excellent. They shipped promptly and checked back with me via email to be sure I was satisfied.

April 25, 2017
Unprompted review
Rated 5 out of 5 stars

I am so impressed with this company

I am so impressed with this company; their communication on all aspects, item description, shipping, quality of goods, and follow up, is first rate. I was a first time buyer from them and I will be back. Thank you!

April 25, 2017
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look