The ease and speed of delivery was amazing however the most expensive part of the delivery was broken when it arrived. The item was wrapped in bubble wrap and the whole box top, bottom and 4 sides was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process was really good and easy. I don't send parcels often. Only 4 stars though as having chosen UPS as the carrier, after the parcel was delivered I received an additional invoice/charge beca... See more
Company replied
After accurately measuring and weighing packages and entering details, received a quote, but when checking out found extra costs added, by this time the person receiving had paid me for delivery. Now... See more
Company replied
Very efficient and helpful but I paid extra for signature on delivery simply To have that option filled with, “no signature received” had to chase the delivery address for confirmation of receipt. O... See more
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Company details
Written by the company
Parcelhero makes sending parcels and documents simple and affordable, whether you're shipping across the UK or to over 220 international destinations. We compare prices from leading couriers like DHL, UPS, and FedEx to bring you the best deals in seconds. With door-to-door tracking, £50 free cover, and express or economy delivery options, we take the hassle out of shipping. Perfect for both businesses and individuals. Book online 24/7 and save up to 60% on every shipment.
ParcelHero Details
Written by the company
- Heroic Customer Service & Care
- At ParcelHero we absolutely love what we do, and we always go beyond the call of duty to help our customers. In fact, we are renowned for going that extra mile and our customer service is simply heroic! Not only does ParcelHero track your parcels for you - we also help resolve any delays in transit on your behalf. ParcelHero staff are always courteous, polite and ready to assist you.
- Competitive Prices & Fast Transit Times
- ParcelHero provides industry beating prices and fast transit times to 220 countries worldwide.
- A delivery service you will LOVE!
- ParcelHero offers a worldwide parcel delivery service that you can trust and rely on. We take pride in our services, and we love looking after our customers and their parcels. It's that simple!
Contact info
PO Box 658 , TW8 1BS, Brentford, United Kingdom
- info@parcelhero.com
- www.parcelhero.com
3.5
Average
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Longer delivery than advertsed.
November 9, 2026
Terrible Avoid !!
Sent a Parcel to America via UPS, they delivered it to the UK somewhere.
Customer support is non existent, it literally says, we do not offer telephone support so you cannot get past the AI because it is marked delivered.
Avoid them, UPS just point you back to them, in fact the UPS sounded not too happy on their phone support.
October 16, 2026
Unprompted review
Delivery was on time
November 2, 2026
Easy to compare and book
November 9, 2026
quicjk prompt good price well informed
November 9, 2026
Didn't send label and now slow to refund
Didn't send label and now slow to refund
November 6, 2026
Unprompted review
The parcel did not get there until 6th…
The parcel did not get there until 6th November and she was charged an extra 26 euro, 18 to deliver it to her address after I had already paid.
November 9, 2026
Parcel came in a timely manor all the…
Parcel came in a timely manor all the way from Rhodes to UK. Packaging slightly damaged but items inside in good condition so all good.
November 2, 2026
Dreadful tried to charge £77 for excess…
Dreadful tried to charge £77 for excess weight and dimensions, which were accurate and had already been paid for.
Parcel Hero replied to my review on trustpilotsaying they were pleased to receive my feedback and are always there to assist.
At the same time they sent me an e mail threatening to charge interest on the £77 excess scam fee if I did not pay it. BEWARE
November 6, 2026
Unprompted review
Some problems getting it sorted but I…
Some problems getting it sorted but I think that was user error rather than the site
November 9, 2026
Website was easy to follow and the…
Website was easy to follow and the sending and delivery of the parcel was handled exactly as expected.
November 9, 2026
excellent fast service
November 9, 2026
straight forward simple to follow…
straight forward simple to follow instructions and found the best value shipping costs.my only complaint is that it is very difficult to speak to someone when there is a problem. as chat bots don't always have the answers in thier scripts.
November 9, 2026
be careful!
I booked a slot with DPD who never showed up, parcel hero was hard work to even converse with think stuck in automatic responses and will not refund me the full amount for DPDs mistake, saying i wasnt in, when i was all day
November 6, 2026
Unprompted review
I am really pleased with spot on…
I am really pleased with spot on delivery and easy tracking with plenty up to date details.
I had two parcels going to different parts of USA and both arrived on time. Would use parcel hero again.
November 5, 2026
Reply from Parcelhero.com
Hi Anne,
Thank you for taking time to leave us a review. We're glad that you're satisfied with our service.
Kind regards,
Jane
The ParcelHero® Team
Really good company to use
Really good company to use . I have never had a problem with them . Great service
July 18, 2026
Reply from Parcelhero.com
Hi Michel,
We're happy to see you had a 5* star experience with ParcelHero®. Thank you for being our customer and taking time to rate us.
Thank you
Jane
The ParcelHero® Team
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