Zero stars Absolutely pathetic delivery service. They e been giving me the run around all week. I had to contact Amazon to discover the company had truck problems and my package is considered missi... See more
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See what reviewers are saying
The delivery came on the day it said it would which is a plus but dropping and running left me with a meh feeling. (I live in an apartment complex in the city and literally said "coming down now",... See more
For those using Parcel Point for Amazon returns, please reconsider. Parcel Point does not issue receipts or scan parcels upon drop-off, leaving you without proof of delivery. If issues arise, Amazon d... See more
The standard at Parcelpoint has always been the same - very high. Timely messages that my parcel is awaiting pickup. Staff are always warm, friendly and quick to attend and always aware of the items l... See more
Company details
Written by the company
“Our vision is a world where people are more connected with each other, and their local communities. Where we work together, as neighbours, to help each other.” And so we created PARCELPOINT. A network of local delivery, pickup and return locations – convenience stores, pharmacies, service stations – all open late and on weekends – all around Australia, where you can have a parcel delivered, and pick up or drop off whenever you like. No stress. No missed deliveries. No cards in the mail. Simple. Personal. Connection.
Contact info
5/105 Kippax Street, 2010, Surry Hills, Australia
- 1300 025 639
- support@parcelpoint.com.au
- parcelpoint.com.au
2.7
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found this Parcelpoint quicker and…
I found this Parcelpoint quicker and very useful. Love it. Five by five... ⭐️⭐️⭐️⭐️⭐️
September 17, 2022
Unprompted review
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Parcel delivered to my pharmacy
Parcel delivered to my pharmacy. Very convenient.
September 17, 2022
Unprompted review
Great very fast service
September 16, 2022
Unprompted review
My package was at the collection place…
My package was at the collection place but I was not notified still waitting on 2 other ones but he said but it meant to be in marlga
September 16, 2022
Unprompted review
Very good service
September 15, 2022
Unprompted review
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Very convenient for me great and…happy customer
Very convenient for me great and friendly customer service 👌
September 14, 2022
Unprompted review
Excellent
I picked up my parcel from Eastfield Newsagency yesterday and am surprised how quickly my order got there. Additionally the newsagent was very friendly and helpful. He even gave my daughter a free comic book she had a eyes on. Will definitely pick this parcel point again for my deliveries.
September 14, 2022
Unprompted review
Room for improvement
I chose the Parcel Point because few times Home Delivery items finished in the Post Office, although we were at home.
This time though, I was notified that my items had been delivered, but they were not, so I waisted a trip in an otherwise busy day.
September 12, 2022
Unprompted review
Convenient and easy tho you have to…
Convenient and easy tho you have to wait for the receptionist.
September 13, 2022
Unprompted review
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TERRIBLE !
TERRIBLE !! The agency closed down & parcelpoint has denied all knowledge of what happened to my parcel. This has been going on since July. The agency marked the parcel RTS in the system but parcelpoint chose to tell ebay i collected it EVEN THOUGH their own system says i didnt ... liars & theives ... at one point they said i would be receiving a refund "on monday" but that was in August & this is mid september ... TERRIBLE SERVICE.
July 12, 2022
Unprompted review
Brilliant Service
Brilliant ! Saved on postage and knew my package was safe at a convenient pick up point.
September 13, 2022
Unprompted review
very poor service. old man , ask 3 type of id. can’t find delivery, don’t understand code. never back again
very bad service
September 10, 2022
Unprompted review
Always friendly and easy experience to…
Always friendly and easy experience to collect my parcels - thank you!
September 6, 2022
Unprompted review
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Convenient collection point and…
Convenient collection point and Excellent customer service.
September 6, 2022
Unprompted review
Delivery was prompt and goods received…
Delivery was prompt and goods received in good order.
September 6, 2022
Unprompted review
Amazing service. 👌
Thanks for your exclusive service. I've received my parcel in excellent condition. Thankyou very much 🙏.
September 5, 2022
Unprompted review
Awesome friendly service
Awesome friendly service. Had no idea there was a parcel point. I love it. 10 out of 10 ❤️
September 2, 2022
Unprompted review
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Great experience using parcelpoint
Great experience using parcelpoint
We were away when my parcel arrived - i didnt think it would arrive as quickly as it did
I asked if my daughter could collect for me
Donna made this happen very simply & i am very grateful
September 2, 2022
Unprompted review
Great customer service.
September 1, 2022
Unprompted review
Happy customer
So happy to use parcelpoint when I work 9-5 and can't get to the post office I can collect my parcels after work 👍
September 1, 2022
Unprompted review
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