We booked for a week and the numberplate recognition system worked perfectly for us, which was very convenient. The location was great for us, we never had a problem finding a space, the staff were fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The booking information was perfectly clear and even though we arrived much later than expected at the car park, everything was in order. There was an issue on leaving but Parclick resolved that withi... See more
Company replied
Great, spacious, safe parking space, ideal with bigger car (e.g. van). Booked in advance. Camera recognition did not work and I got an extra ticket. Friendly staff over the intercom activated my origi... See more
Company replied
Parclick worked fine for the booking but the garage used in Barcelona cannot deal with non-Spanish license plates. My license plate does, for example, not have 4 digits. As a result I had to connect w... See more
Company replied
Company details
Written by the company
The app to reserve your parking space in your day-to-day life or when you go on vacation. - More than 3 million users - Present in 8 countries and more than 250 cities in Europe. - Parking meter payment in Barcelona and Madrid How to book? It couldn't be simpler! Search - Enter your destination and explore the different parking options Book - Pay online, we will save you a spot until you arrive Park - And forget about your car this holidays!
Contact info
Núñez de Balboa, 120 Cink CoWorking, 28006, Madrid, Spain
- info@parclick.com
- parclick.com
3.9
Great
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
In anticipation of large family trip to Barcelona I have booked extensively through Parclick and downloaded their app. Out of a group of many bookings there was only one glitch with a particular parking lot. Though my account was charged twice, Parclick was immediately responsive to refund the charges. Most impressive was their customer service!!!
May 21, 2024
Unprompted review
Reply from Parclick
Hello,
The best reward is to have happy customers who trust us! Thank you from the whole Parclick team.
Reply from Parclick
Thank you very much for your review!
We are very proud to read reviews like yours, and we will continue to improve every day to offer you the best service.
Thank you for trusting Parclick!
Nice and reliable service
Nice and reliable service. I've used this service a few times and everything was smooth. Once I needed to make a cashback for canceled parking (I couldn't get to the parking lot because a police blocked city center). They returned the money without any troubles. Thanks!
May 8, 2024
Unprompted review
Reply from Parclick
Thank you very much for your review Evgeny! We are very proud to read reviews like yours, and we will continue to improve every day to offer you the best service. Thank you for trusting Parclick!
Simple booking remotely for travelers.
May 1, 2024
Unprompted review
Reply from Parclick
Hello!
your comment made our day! We're glad you had a good experience, and we hope you'll come back again soon ;) Thanks for trusting Parclick!
Quick responses
Quick responses, correct answers Friendly and very helpful
May 2, 2024
Unprompted review
Reply from Parclick
Hello Daan, from Parclick, we would like to thank you for taking a few minutes to leave us a review. Your testimonials are important to ensure we provide the best level of service possible. Thank you for your trust in Parclick!
Flexible and quick responsive customer…
Flexible and quick responsive customer service!
April 30, 2024
Unprompted review
Reply from Parclick
Hello Sajith,
your comment made our day! We're glad you had a good experience, and we hope you'll come back again soon ;) Thanks for trusting Parclick!
Regarding the issue I had
Regarding the issue I had, the responses were extremely fast, and it was resolved in less than an hour. Thank you!
April 12, 2024
Unprompted review
Reply from Parclick
Thank you very much for your review Jimin! We are very proud to read reviews like yours, and we will continue to improve every day to offer you the best service. Thank you for trusting Parclick!
Reply from Parclick
Hello Michael,
your comment made our day! We're glad you had a good experience, and we hope you'll come back again soon ;) Thanks for trusting Parclick
After I made my reservation I had some…
After I made my reservation I had some questions. Parclick answered my questions very quick and correct.
April 2, 2024
Unprompted review
Reply from Parclick
Thank you very much for your review Piet! We are very proud to read reviews like yours, and we will continue to improve every day to offer you the best service. Thank you for trusting Parclick!
easy way to book parking ahead
website is easy to use and made booking very quickly. there was an issue with my booking as there was no QR code sent with my reservation- so my tip is to check before you travel that you have a QR code to get in a carpark, also, the support is only available during the week, thankfully, i was able to get what i needed and the staff were helpful
March 21, 2024
Unprompted review
Reply from Parclick
Hi Dax, we really do appreciate you using our services and letting us know how well it went. Your reviews are essential to keep improving every day. Thank you for trusting Parclick!
Refund was fair and easy
Easy to reserve spots,fair and easy refund for an issue with a spot
March 25, 2024
Unprompted review
Reply from Parclick
Hello Ross,
Thank you so much for your positive words, we are happy that your experience was a 10. We appreciate the time you took to write such a great review.
Clean parking garage near the center
Clean parking garage near the center
Booking portal was understandable
The incorrect booking (our own error) was corrected by parclick and the double booking was credited again. Everything was done without any problems and very quickly!!!
March 2, 2024
Unprompted review
Reply from Parclick
Hello Claudia,
Wow! Thank you so much for your positive words, we are happy that your experience with our Customer Service was a 10. We appreciate the time you took to write such a great review.
They have hidden costs
They have hidden costs. There is nothing clear about their fees. The issue is that you need the parking and they know this. You find the extra charge when you get the invoice. Never again.
March 2, 2024
Unprompted review
Reply from Parclick
Dear Customer, thank you for your feedback. However we would like to point out that the price you see on our platform during the search for a car park is only the price of the product offered including VAT. Subsequently, during the purchase process, you will see a detailed summary with the final price added up, where you will see that sometimes a service fee is added.
In addition to this, if you decide to pay with a PayPal account, a PayPal commission will automatically be added in the purchase detail. This commission is variable according to the total amount of the purchase.
All this information is detailed in our terms and conditions, accepted before confirming the payment of the reservation and at all times available on our website. In the same way, once the purchase has been completed, you will find a PDF document attached as a purchase receipt in the email we will send you confirming your booking, where you will be able to consult the details of the rate paid.
Stay away from Parclick!!
Stay away from Parclick!!! It is a scam. Today in Venice there was no parking and they don't whant to return my money.
I made a photo of location where google map takes you. This address was send by parclik. On reply they've said that they don't worry about bad reviews so I don't understand why are now replying. Return my money!!!
February 20, 2024
Unprompted review
Reply from Parclick
Hello Jure, thanks for your feedback. As clearly explained many times by our Customer Service Team, the car park you have booked exists and we have also provided you with all the instructions (already indicated on our platform and on your booking voucher) to reach it. For any other information don't hesitate to contact us again.
A very bad site organisation
The price changed from 18 eur to 21 upon payment. They didn't ask me for a password, but then requested to login. I sent the password reminder. THEN I check the booking and it is for tomorrow, even though I didn't get to choose the date. And for today they do not have place! THEN when I cancelled, I got 18 euros instead of 21.
February 4, 2024
Unprompted review
Reply from Parclick
Hello, thanks for your feedback. As our Customer Service already told you, the price you see on our platform during the search for a car park is only the price of the product offered including VAT. Subsequently, during the purchase process, you will see a detailed summary with the final price added up, where you will see that sometimes a service fee is added. This variable is not applicable in the case of purchases of less than 10€. In addition to this, if you decide to pay with a PayPal account, a PayPal commission will automatically be added in the purchase detail. This commission is variable according to the total amount of the purchase.
All this information is detailed in our terms and conditions, accepted before confirming the payment of the reservation and at all times available on our website. In the same way, once the purchase has been completed, you will find a PDF document attached as a purchase receipt in the email we will send you confirming your booking, where you will be able to consult the details of the rate paid. For any other information don't hesitate to contact us again.
Reply from Parclick
Thank you very much for your review Fred! We are very proud to read reviews like yours, and we will continue to improve every day to offer you the best service. Thank you for trusting Parclick!
Excellent Service
Fast response and clarification of my request. Excellent service! Happy client!
January 11, 2024
Unprompted review
Reply from Parclick
Hello Martin,
your comment made our day! We're glad you had a good experience, and we hope you'll come back again soon ;) Thanks for trusting Parclick!
Easy Positive Experience
Great experience, easy to use, and exceptional customer service. One area that you should familiarize yourself on is the check-out process if you purchase an in/out privilege for your specific parking garage.
December 28, 2023
Unprompted review
Reply from Parclick
Hi, Robert, we really do appreciate you using our services and letting us know how well it went. Your reviews are essential to keep improving every day. Thank you for trusting Parclick!
Amazing customer service
They have been very helpful, communication was clear, timely, friendly. They solved my complaint with satisfaction.
January 5, 2024
Unprompted review
Reply from Parclick
Hello Sabrina, from Parclick, we would like to thank you for taking a few minutes to leave us a review. Your testimonials are important to ensure we provide the best level of service possible. Thank you for your trust in Parclick!
Quick answers and response
Quick answers and response! Very helpfull. Searching for solutions!
January 4, 2024
Unprompted review
Reply from Parclick
Thank you very much for your review Johan! We are very proud to read reviews like yours, and we will continue to improve every day to offer you the best service. Thank you for trusting Parclick!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.