Parfum Muse Reviews 23

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Ordered from them Monday, box arrived next day. They even included a bag of samples. Cannot fault the service at all. I buy a lot of fragrances and will 100% be using this company again. I wish I... See more

Rated 5 out of 5 stars

Not only well priced, but beautiful packaging, super fast posting and lovely customer service. So much so, I ordered again! There is a unique range so try something everyone else doesn't have. Th... See more

Rated 1 out of 5 stars

Unfortunately, they sell fake perfume. The scent is nothing like the original—completely off. The only noticeable smell was a strong, overwhelming scent of alcohol. Very disappointing and definitely n... See more

Company replied

Rated 5 out of 5 stars

First time buyer and I’m so impressed. Super quick delivery, beautifully packaged even though i just bought the perfume for myself. Only stumbled across while searching for the best price for a restoc... See more

Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

Parfum Muse, taking centre stage in the world of luxury fragrance ecommerce. Offering the luxury of an in store experience from the comfort of your own home. Customers can discover and purchase fine fragrance, home fragrance and luxury body products in an accessible way, across a carefully curated portfolio of niche luxury and premium lifestyle brands. Customers are invited to enjoy exclusive seasonal Fragrance Discovery Boxes, frequent Gift with Purchase activations, educational content via the NOTED blog, a generous customer loyalty reward program via the Spritz Club, alongside complimentary samples, gift wrap and next day delivery with every order for a seamless customer experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

23 reviews

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1-star

Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great fragrance seller

Ordered from them Monday, box arrived next day. They even included a bag of samples. Cannot fault the service at all. I buy a lot of fragrances and will 100% be using this company again. I wish I could review them on Google as well because it's refreshing to see a business actually deliver.

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Grest fragrance site

I've bought from Parfum Muse a few times and it's always been an absolute pleasure. They have a great rewards system so you can save money too! I like their range in that there are some lesser known and more interesting brands than the usual fragrances you can expect to find. Despatch and delivery is super quick and everything is packaged really well. I've contacted customer services recently and they're incredibly helpful and thoughtful, going above and beyond. Thank you so much to all involved.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Credit where credit is due ! I felt compelled to write a review.

I have been curious about the Ojar range for a while now.
So decided to make the jump. After shopping around I found Parfum muse had by far the most competitive prices.
Postage was super fast, packaging super safe and came with the bonus of a couple of tester fragrances. I mean who doesn’t love a free tester ?
I’m so glad I made that jump as Ojar is clearly a company who knows the meaning of quality. I was very happy.
Since making that initial purchase I decided to delve deeper into their range.
I had a few questions so reached out to Parfum Muses customer services. They couldn’t be more helpful and this is where the credit where credit is due title comes in. They were very patient with me and did everything they could to make sure I was happy. Very friendly and approachable. A number of emails passed and I have since returned to make further purchases. I think I’m on number 3.
I couldn’t be happier.

On a side note i see that someone has given them a 1 star review accusing them of selling fake fragrances !
With my experiences of the company this allegation is simply absurd. There’s no way the fragrances I have purchased are fake. I understand that buying fragrances can be a minefield and as so unsettling.
But be assured the quality is top notch and 100% authentic.

I’d happily recommend Parfum Muse as a company.
Also the Ojar range is well worth a look.
Shop with confidence

5 star all day long.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Example of the perfect service

It's such a pleasure to deal with the people who value every customer and actually care about their clients. Parfum Muse has a very professional team who quickly reacted to my email with the issue I had about the perfume I received from them earlier and immediately sent me the replacement, which I'm very happy with. The delivery service is just excellent, the fastest it can be - I received all my parcels literally the next day after ordering. I have only best impressions about my experience with Parfum Muse. Such a perfect service should be an example for the majority of the online retailers these days. Definitely will be ordering more from these wonderful people in the future. Highly recommend. 10/10

January 30, 2026
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Rated 5 out of 5 stars

Amazing perfume, amazing company

Amazing perfume, Amazing price and Amazing delivery. Ordered 2 days ago and delivered today. Packaged really well and included in the bag were 2 perfume samples and a £10 voucher. I will definitely be ordering again.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Best priced online & unique range.....

Not only well priced, but beautiful packaging, super fast posting and lovely customer service.
So much so, I ordered again!
There is a unique range so try something everyone else doesn't have.
The packaging is beautiful, without ticking gift wrap, just as standard and samples of other smells.
This will be my go to online shop for my Elie Saab perfume from now on and ive already shared with friends.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

Fake fake fake ❌❌❌❌!!

September 1, 2025
Unprompted review
Parfum Muse logo

Reply from Parfum Muse

Hi Diana, I can absolutely assure you that all products are genuine and we are a certified seller of all brands listed on site. It appears your review comes from Lithuania as well and we only ship within the UK, we don't ship internationally so I am unsure if you have reviewed the correct website. Please email customercare@parfum-muse.com with details of your order number and we can liaise with you accordingly.Best regards, Parfum Muse

Rated 1 out of 5 stars

fake perfume

Unfortunately, they sell fake perfume. The scent is nothing like the original—completely off. The only noticeable smell was a strong, overwhelming scent of alcohol. Very disappointing and definitely not worth the money. Avoid.

August 2, 2025
Unprompted review
Parfum Muse logo

Reply from Parfum Muse

Hi, Thank you for your feedback. Firstly I can assure you the product is genuine and we are certified seller of Ojar Fragrances. That being said, we are very sorry that the product you received has an issue, if you could please contact customercare@parfum-muse.com we will certainly rectify this for you and replace the item immediately.
Many thanks,
Parfum Muse

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Rated 5 out of 5 stars

Excellent company

Excellent company, highly recommend for great prices, shipping , packaging, and A1 customer service!
I look forward to shopping with them again an again!

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

First time buyer and I’m so impressed

First time buyer and I’m so impressed. Super quick delivery, beautifully packaged even though i just bought the perfume for myself. Only stumbled across while searching for the best price for a restock of my favourite fragrance but so glad I did.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Found the BDK scent which was sold out…

Found the BDK scent which was sold out in selfridges also found it cheaper than them, delivery was super quick and received lovely testers with it. All round super service. Will definitely be back again.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Happy

Arrived very quickly, was carefully packaged & included 2 samples. The perfume I ordered smells lovely, i have been after it for ages & the couldn’t pass up the price on parfum muse, overall very happy as i was quite sceptical at first.

June 4, 2025
Unprompted review
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Rated 5 out of 5 stars

I purchased a gift for my daughter and…

I purchased a gift for my daughter and paid the extra £5 for the luxury gift box, it was well worth it. it was so beautifully packaged and turned up on time. It came with a really thoughtful thank you card, offering £10 off of the next purchase. It's so nice these days to have such a pleasant experience, really like this site and cant recommend it enough.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. I was reluctant to order from here with it having few reviews and me not having heard of it before but it turned out to be one of the best online retailers I have ever found. I ordered Goldfield and Banks Silky Woods Gift Set for an incredily low price which came packaged perfectly in a gift bag and a box.

It arrived after only 2 days as I ordered on a Sunday and it had arrived on the Tuesday. It also came with a free 2ml sample of Mystic Woods which is great of course. Definitely intend to purchase from here again.

January 14, 2025
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Rated 5 out of 5 stars

Fantastic service

Fantastic service, super fast delivery and beautifully packaged. I will be using again!

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Super fast and premium delivery

Super fast and premium delivery, beautiful packaging and great selection of perfumes. Me and my partner are super impressed with the website and will continue to grow our perfume collection through Parfum Muse!

Extremely happy with the service. We bought Tonkade and Rosamunda by Laboratorio Olfattivo and received a complimentary gift with AMAZING selection of perfumes. It came all wrapped up and ready to gift - obsessed! This is what 5-star experience looks like.

February 14, 2024
Unprompted review

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