Ordered a few products, the packaging was just a box no protection. But the issues with a broken eyeshadow and dried product was sorted easily and I was refunded. Great prices and the products seem go... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The perfume arrived in good condition and was good value for money. It took a fraction longer to arrive than I anticipated, but wasn't too bad.
Company replied
bought one of my favourite fragrances on this site. Great fragrance and competitive price. Thanks (you lost a star because I am fed up with being pestered to leave a review!)
Company replied
I have been buying regularly from this company for the past few months and find them really excellent. Very reliable, a great range of products, and goods always arrive quickly & in perfect condition.... See more
Company replied
Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn , Germany
- +44 333 057 5767
- info@parfumdreams.de
- parfumdreams.co.uk
4.0
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best platform to order cosmetics
The best platform to order cosmetics - perfect prices and great quality! The delivery is super fast and support customer service works excellent
July 4, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your fantastic review! We are delighted to hear that you are so satisfied with our prices, product quality, fast delivery, and customer service.
Your kind words mean a lot to us and motivate our entire team to continue providing the best possible service.
We look forward to welcoming you back for your next order!
Kind regards,
parfumdreams
My favourite store
The efficiency and competitive prices are awesome!
Fast delivery and super easy to make a purchase!
I’m loving this new online store!
June 25, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful review! We are delighted to hear that you are enjoying our competitive prices, fast delivery, and easy shopping experience.
Your kind words mean a lot to us and motivate our entire team to continue providing the best possible service.
We look forward to welcoming you back to our store again soon!
Kind regards,
parfumdreams
Great site and super competitive prices
Great site. Super competitive prices and fast delivery. Highly recommended
June 22, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful review!
We are delighted to hear that you are happy with our website, our competitive prices, and our fast delivery service. Your recommendation means a lot to us and motivates our team to continue providing the best possible shopping experience.
We look forward to serving you again soon.
Kind regards,
parfumdreams
Great Value, Prompt Service
To buy a 200 ml bottle of eau de parfum (not eau de toilette) for less than £80 was excellent value. Delivery was prompt, and there were 2 free samples included. Strongly recommend this firm.
June 19, 2026
Unprompted review
Reply from parfumdreams
Thank you so much for your wonderful review! 😊
We're delighted to hear that you were happy with the great value, prompt delivery, and the free samples. Your recommendation means a lot to us.
We hope to welcome you back again soon!
Kind regards,
parfumdreams
Not acceptable !
Not acceptable !! Returned my perfume well over a month ago with returns email from evri.
No refund still received !!!
Time for chargeback. Disgusting useless trash company.
June 29, 2026
Unprompted review
Reply from parfumdreams
Thank you for your review.
We are very sorry to hear about your experience and understand your frustration. Please note that refunds can sometimes take a little longer to process, depending on the return and payment provider.
We kindly ask you to contact our customer service team via the contact form on our website so that we can check the status of your return and resolve this matter as quickly as possible.
Kind regards,
parfumdreams
Genuine product at an excellent price
Genuine product at an excellent price, great service with fast delivery.
June 14, 2026
Unprompted review
Reply from parfumdreams
Thank you so much for your wonderful review! 😊
We're delighted to hear that you are happy with the genuine product, excellent price, and our fast delivery service. Your kind words mean a lot to us.
We look forward to welcoming you back again soon!
Kind regards,
parfumdreams
Ordered on 16th June...still not…
Ordered on 16th June...still not processed and no reply to my email. Hoping I can cancel the order as it will arrive too late now.
June 16, 2026
Reply from parfumdreams
Thank you for your feedback.
We are very sorry to hear that your order was not processed in time and that you did not receive a reply to your email. We completely understand how frustrating this must be, especially when your order was needed by a specific date.
We sincerely apologize for the inconvenience this has caused. If you still require assistance with your order or have any further questions, please contact our Customer Service team via the contact form in the Customer Center on our website. We will be happy to assist you.
Kind regards,
parfumdreams
Excellent
Not my first purchase from these guys, great prices and excellent service, can recommend.
June 12, 2026
Unprompted review
Reply from parfumdreams
Thank you for your wonderful review and for your continued trust in us. We’re delighted to hear that you’ve shopped with us multiple times and that you’re happy with both our prices and the service we provide.
Your recommendation means a lot to us and motivates us to keep delivering the best possible experience. We look forward to serving you again soon!
Kind regards,
parfumdreams
The best price for luxury product
The best price for luxury product. Fast delivery. The best option.
June 4, 2026
Unprompted review
Reply from parfumdreams
Thank you for your wonderful review!
We are delighted to hear that you are satisfied with our prices for luxury products and our fast delivery service. Your positive feedback means a lot to us and motivates us to continue providing the best possible shopping experience.
We look forward to serving you again soon!
Kind regards,
parfumdreams
Very good value for the money,and…
Very good value for the money,and prompt delivery,happy to shop with you again.
June 11, 2026
Unprompted review
Reply from parfumdreams
Thank you for your kind review!
We're delighted to hear that you found great value for money and were pleased with our prompt delivery. Knowing that you'd be happy to shop with us again is the best compliment we could receive.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
parfumdreams
A great website with genuine offers and…
A great website with genuine offers and good selection and very speedy delivery
June 2, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful review!
We are delighted to hear that you are pleased with our selection, attractive offers, and speedy delivery. Providing a great shopping experience for our customers is always our goal.
Thank you for your trust. We look forward to welcoming you back to parfumdreams soon!
Kind regards,
parfumdreams
Product good
Product good
Delivery on time
Very good price for the product
June 4, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your positive feedback.
We are delighted to hear that you are satisfied with the product quality, the timely delivery, and our competitive pricing. Providing our customers with a great shopping experience is always our goal.
We appreciate your trust and look forward to serving you again in the future.
Kind regards,
parfumdreams
Parfumdreams Are Excellent
Excellent company. Have been purchasing from Parfumdreams for a few years now. Always happy with my orders. Prices are fantastic, speedy delivery. Website is very easy to order from. One happy customer, will continue to purchase from them. Thank you :)
June 3, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful feedback and for being a loyal customer over the years.
We are delighted to hear that you are consistently happy with your orders and that you appreciate our competitive prices, fast delivery, and easy-to-use website. Knowing that we have earned your trust and satisfaction means a great deal to us.
Thank you for your continued support. We look forward to serving you again and providing you with the same excellent shopping experience in the future.
Kind regards,
parfumdreams
Great products. Easy ordering process.
I have ordered beauty products several times from this company and am very happy with the service they provide and the products that are available.
May 30, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful review! 😊
We are delighted to hear that you have ordered from us several times and that you are happy with both our service and the range of beauty products we offer.
It is especially rewarding to know that you find the ordering process easy and enjoyable. Your continued trust and loyalty mean a great deal to us.
We look forward to welcoming you back for many more successful shopping experiences in the future. 💛
Kind regards,
parfumdreams
Ordered a few products
Ordered a few products, the packaging was just a box no protection. But the issues with a broken eyeshadow and dried product was sorted easily and I was refunded. Great prices and the products seem good otherwise.
May 21, 2026
Unprompted review
Reply from parfumdreams
Thank you for taking the time to share your experience with us.
We are sorry to hear that your order arrived with a broken eyeshadow and a dried product. However, we are pleased that the issue could be resolved quickly and that your refund was processed without any difficulties.
We appreciate your feedback regarding the packaging and will gladly pass it on internally, as we are always looking for ways to improve our service.
It is great to hear that you are happy with our prices and the products overall. We hope to provide you with an even better experience on your next order and look forward to welcoming you back. 💛
Kind regards,
parfumdreams
It’s great got to me fast great…
It’s great got to me fast great service!!
May 13, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your great review! 😊
We are delighted to hear that your order arrived quickly and that you are happy with our service.
Your kind words are truly appreciated and motivate us to continue providing the best possible shopping experience. We look forward to welcoming you back for your next order. 💛
Kind regards,
parfumdreams
Website easy to navigate great prices…
Website easy to navigate great prices quick delivery would recommend
May 25, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful review! 😊
We are delighted to hear that you found our website easy to navigate, enjoyed our great prices, and were satisfied with the quick delivery.
Your recommendation means a lot to us and motivates us to continue providing the best possible shopping experience.
We look forward to welcoming you back for your next order. 💛
Kind regards,
parfumdreams
I'm really pleased with the purchase…
I'm really pleased with the purchase from parfumdreams. I buy from there since few years, love the promotional offers that are matchless. Never ever complained about communication, always was informed step by step about the progress of delivery, fast delivery, products weel packed, never arrived damaged, will purchase again and again and again , thanks
May 27, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your wonderful and loyal support over the years! 😊
We are truly delighted to hear that you have been shopping with us for several years and continue to enjoy our promotional offers, service, and products.
It is especially rewarding to know that you appreciate our communication throughout the delivery process, the fast shipping, and the care we take in packaging our products. We are pleased that your orders have always arrived safely and in perfect condition.
Your kind words and continued trust mean a great deal to us. Thank you for choosing us again and again – we look forward to serving you for many more orders in the future. 💛
Kind regards,
parfumdreams
Returned my order which was received by…
Returned my order which was received by them on 15:18 - Mon May 11
however they still have not refunded me.
May 16, 2026
Unprompted review
Reply from parfumdreams
Thank you for your feedback.
We are sorry to hear that you have not yet received your refund, even though your return was delivered to our warehouse on May 11. We understand how frustrating this situation is for you.
Please accept our apologies for the delay and the inconvenience caused. Your feedback is very important to us, and we will continue working to improve our processing times and customer service.
Kind regards
parfumdreams
Good price
Good price, fast delivery and I liked the two little samples of perfume and skin care.
May 8, 2026
Unprompted review
Reply from parfumdreams
thank you very much for your positive feedback.
We’re delighted to hear that you were satisfied with the good price, the fast delivery, and the included samples.
We look forward to welcoming you again in the future.
Kind regards,
parfumdreams
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.