Ordered a few products, the packaging was just a box no protection. But the issues with a broken eyeshadow and dried product was sorted easily and I was refunded. Great prices and the products seem go... See more
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Review summary
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Reviews shaping this summary
The perfume arrived in good condition and was good value for money. It took a fraction longer to arrive than I anticipated, but wasn't too bad.
Company replied
bought one of my favourite fragrances on this site. Great fragrance and competitive price. Thanks (you lost a star because I am fed up with being pestered to leave a review!)
Company replied
I have been buying regularly from this company for the past few months and find them really excellent. Very reliable, a great range of products, and goods always arrive quickly & in perfect condition.... See more
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Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn , Germany
- +44 333 057 5767
- info@parfumdreams.de
- parfumdreams.co.uk
4.0
Great
11K reviews
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ParfumDreams Offer Fast Delivery Times!
Expect fast delivery times for your items; they send them out promptly, as I've always received my fragrances a couple of days after purchasing them on their site.
Great fragrances at great prices will keep you going back for more, they do for me!
January 23, 2026
Unprompted review
Reply from parfumdreams
Thank you so much for your wonderful feedback!
We’re delighted to hear that your fragrances always arrive quickly and that you’re happy with both our delivery times and our prices.
Your continued trust truly means a lot to us. We look forward to your next order!
Kind regards
parfumdreams
The product arrived with a crumpled…
The product arrived with a crumpled packaging and the perfume smelled of alcohol Two weeks after returning the product, the money still hasn't been refunded
January 9, 2026
Unprompted review
Reply from parfumdreams
we are very sorry to hear that your product arrived with damaged packaging and that the perfume smelled strongly of alcohol. We sincerely apologize that the item did not meet your expectations and for the inconvenience this has caused.
We are also very sorry that, two weeks after returning the product, your refund has still not been processed. We understand how frustrating this situation must be and kindly apologize for the delay.
To allow us to review your case in detail and assist you as quickly as possible, we kindly ask you to contact our customer service team via the customer form on our website. This will enable us to check the return and refund status thoroughly.
Thank you for your patience and understanding. We will take care of this matter.
Kind regards,
parfumdreams
Absolute shambles
Absolute shambles. I’ve had nothing but trouble with my order. Evri lost it so upon emailing Parfumdreams for about a week I heard nothing. I warned them about negative feedback and still they ignored me. Shop elsewhere and save yourself a load of hassle. Couldn’t leave zero stars but they’re not worth one. Avoid.
January 20, 2026
Reply from parfumdreams
we are very sorry to read about your experience and sincerely apologize for the frustration and inconvenience you have faced. This is certainly not the level of service we aim to provide, and we fully understand your disappointment.
We regret that there was a delay in our response and that your order was lost by the courier. We also apologize if you felt ignored during this process — this was not our intention, and we are sorry that communication did not meet your expectations.
We would very much like the opportunity to review your case properly and work toward a solution. We kindly ask you to contact our customer service team via the contact form on our website, where you can provide your order details. This will allow us to investigate the matter thoroughly and assist you with a resolution.
Thank you for taking the time to share your feedback. We truly regret that this experience led to such dissatisfaction and hope we may still be able to clarify the situation.
Kind regards,
parfumdreams
Reply from parfumdreams
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with the quick delivery and the great price.
We look forward to serving you again soon!
Kind regards
parfumdreams
All went well
All went well. Easy ordering, good communication, the best prices, quick delivery and an excellent product. I would order again.
January 8, 2026
Reply from parfumdreams
Thank you very much for your fantastic feedback!
We’re delighted to hear that everything went smoothly – from easy ordering and good communication to great prices and quick delivery.
It’s wonderful to know you’re happy with your purchase. We truly look forward to your next order!
Kind regards
parfumdreams
Reply from parfumdreams
Thank you very much for your kind feedback!
We’re delighted to hear that you experienced our service as friendly and reliable – that’s exactly what we strive for every day.
We truly appreciate your trust and look forward to serving you again soon.
Kind regards
parfumdreams
Not a trustworthy site
Not a trustworthy site, I’m pretty sure it is an scam.
I have done an online order and till this day, i have not received my order. Trying to follow up, i just find out that the website doesn’t exist anymore.
I would like to ask how should I proceed to get a refund.
Thanks
Regina
January 7, 2026
Reply from parfumdreams
Thank you for reaching out and for sharing your concerns with us.
We are very sorry to hear about your experience and understand how frustrating this situation must be. Please rest assured that we take your message seriously and that our company is legitimate.
Our website may have been temporarily unavailable due to technical maintenance; however, our customer service remains active. We kindly ask you to contact our customer support team via the contact form on our official website or, if available, by replying directly to this email with your order number and any relevant details.
Once we receive your information, we will be happy to review your order status and advise you on the next steps, including a possible refund if applicable.
We apologize for the inconvenience caused and thank you for your patience and cooperation.
Kind regards,
parfumdreams
Reply from parfumdreams
Thank you very much for your kind review!
We’re delighted to hear that you’re happy with the great value and fast delivery. Providing both quality and efficiency is exactly what we strive for.
We look forward to your next order!
Kind regards
parfumdreams
Very easy site to search and find good…
Very easy site to search and find good valued perfumes, will be getting more 100% ⭐️⭐️⭐️⭐️⭐️
January 15, 2026
Reply from parfumdreams
Thank you very much for your fantastic 5-star review!
We’re delighted to hear that you find our site easy to use and that you’re happy with the great value of our perfumes. That’s exactly the experience we aim to provide.
We truly appreciate your support and look forward to your next order!
Kind regards
parfumdreams
Great service.
Managed to find a discontinued Smashbox favourite on the Parfumdreams website. Easy to order and fast delivery. Thank you.
January 18, 2026
Reply from parfumdreams
Thank you very much for your lovely feedback!
We’re so pleased you were able to find your discontinued Smashbox favourite with us. It’s great to hear that ordering was easy and that your delivery arrived quickly.
We truly appreciate your kind words and look forward to serving you again soon.
Kind regards
parfumdreams
Reply from parfumdreams
Thank you very much for your kind feedback!
We’re delighted to hear that you were happy with our quick service. Providing fast and reliable delivery is very important to us.
We look forward to your next order!
Kind regards
parfumdreams
I hadn’t heard of Parfumdreams before
I hadn’t heard of Parfumdreams before, so was sceptica! But I was wrong. Great price, real brand’s; excellent delivery. I’m a fan!
January 8, 2026
Reply from parfumdreams
Thank you very much for your honest and wonderful feedback!
We’re especially pleased to hear that we were able to turn your initial scepticism into a positive experience. Offering genuine brands at great prices with excellent delivery is exactly what we strive for.
We’re delighted to have you as a fan and look forward to your next order!
Kind regards
parfumdreams
Great quality, amazing prices - highly recommend
This is my second time using this site. Amazing prices! Great quality products & fast delivery. No issues at all. Highly recommended
January 17, 2026
Reply from parfumdreams
Thank you very much for your fantastic feedback and for choosing us again!
We’re delighted to hear that you’re happy with our prices, product quality, and fast delivery. Knowing that you’ve had another smooth experience with no issues means a lot to us.
We truly appreciate your recommendation and look forward to your next order!
Kind regards
parfumdreams
Reply from parfumdreams
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with our customer service. Providing helpful and reliable support is very important to us.
We truly appreciate your trust and look forward to serving you again soon.
Kind regards
parfumdreams
Reply from parfumdreams
Thank you very much for your positive feedback!
We’re delighted to hear that your order was delivered quickly and that you’re happy with the genuine product. That’s exactly the service and quality we strive to provide.
We look forward to your next order!
Kind regards
parfumdreams
Happy customer
Always use Parfum Dreams, great deals and a fabulous selection of fragrances and products. Great service and speedy delivery. Highly recommend.
January 17, 2026
Reply from parfumdreams
Thank you very much for your wonderful feedback and for your continued trust!
We’re delighted to hear that you enjoy our great deals, wide selection of fragrances and products, as well as our speedy delivery and service. Your recommendation truly means a lot to us.
We look forward to your next order!
Kind regards
parfumdreams
bought one of my favourite fragrances…
bought one of my favourite fragrances on this site. Great fragrance and competitive price. Thanks
(you lost a star because I am fed up with being pestered to leave a review!)
January 15, 2026
Unprompted review
Reply from parfumdreams
Thank you very much for your honest feedback!
We’re delighted to hear that you were able to purchase one of your favourite fragrances at a competitive price.
We also appreciate your candid comment regarding review requests. We’re sorry if this felt intrusive — your feedback helps us improve the overall customer experience.
We truly value your support and hope to welcome you back again soon.
Kind regards
parfumdreams
Parfum Nightmare
Make up I ordered for a night out did not arrive after 2 weeks so contacted the company and they refunded me. Next day it arrived. They have they been issued invoices, with no clear instructions how to pay them, and no sort code/account number. Have had to then investigate how to pay them which involves international payment visiting £25 fee. Given the make up cost £38 I am not willing to do this. They now threaten legal action. absolute joke. They should have investigated the whereabouts of the items before refunding. I would not recommend dealing with this unprofessional company.
December 1, 2025
Unprompted review
Reply from parfumdreams
Thank you for your message.
We are sorry to hear about the frustration caused by the delayed delivery and the subsequent refund and invoicing process. We understand your concerns regarding the lack of clear payment instructions and the additional costs involved.
Your feedback has been noted and will be reviewed internally to improve our procedures in similar situations. We regret the inconvenience this situation has caused.
Bei weiteren Fragen oder Anliegen wenden Sie sich bitte jederzeit über das Kontaktformular auf unserer Website an unseren Kundenservice.
Kind regards,
parfumdreams
Lovely perfume
The perfume arrived in good condition and was good value for money.
It took a fraction longer to arrive than I anticipated, but wasn't too bad.
January 15, 2026
Reply from parfumdreams
Thank you very much for your thoughtful feedback!
We’re delighted to hear that your perfume arrived in good condition and that you found it to be good value for money.
We appreciate your patience regarding the slightly longer delivery time and will continue working to make our shipping as fast and reliable as possible.
We hope you enjoy your fragrance and look forward to serving you again soon.
Kind regards
parfumdreams
Reply from parfumdreams
Thank you very much for your fantastic feedback!
We’re delighted to hear that everything was true to description and that you were happy with the delivery and overall experience. That’s exactly what we aim for every time.
We truly appreciate your support and look forward to your next order!
Kind regards
parfumdreams
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