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ParkBee Reviews 10,044

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TrustScore 4 out of 5

3.9

Valet Parking Service
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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Many people found the booking process straightforward and the payment system easy to use, with simple clicks to open barriers. Customers appreciate the flexibility offered, especially for longer bookings, and the ability to leave and re-enter the car park multiple times. The location of the parking spots is often highlighted as convenient, particularly for events. However, some customers also noted significant issues with the service and payment. A number of people reported arriving at pre-booked spaces only to find no availability, or that the car park was closed. There were also complaints about the payment system, with some receiving fines despite having paid, and others struggling to get receipts or refunds. Several reviewers expressed dissatisfaction with the customer support, citing unresponsiveness via email, phone, and WhatsApp, and a lack of accountability when problems arose.

What people talk about most

Location

People report ambiguous experiences with location. Many customers describe issues such as arriving at... See more

Service

Reviewers highlight negative aspects of service, with many expressing disappointment and frustration.... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers experienced significant... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report receiving fines despite... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers report significant difficulties reaching... See more

Based on these reviews

Rated 5 out of 5 stars

Attending a concert at the Eventim Apollo and still managed to book a parking space on the night with Parkbee - easy to book and pay, simple click to open barriers both coming and going. Only Complain... See more

Rated 5 out of 5 stars

Was looking for parking near the Eventim Apollo in London as I did not want to travel on public transport with the whole family on a Saturday. Managed to find this parking spot a minute away. Fai... See more

Rated 2 out of 5 stars

Been using the Central car park in Liverpool for years and it was a reasonable price for a short stop to the city centre. In the last few months prices seem to have doubled making it as expensive a... See more

Company replied

Company details

  1. Valet Parking Service
  2. Online Marketplace
  3. Parking Garage
  4. Public Parking Space

Written by the company

ParkBee is on a mission. City streets are filled with parked cars, while off-street parking spaces remain empty. Together, we can change that. We’re building a dense digital network of off-street parking locations, optimising underutilised spaces and making parking more convenient and affordable. We help drivers find, reserve or subscribe to their perfect parking space. Whatever your need, we have the space for you.

Contact info

3.9

Great

TrustScore 4 out of 5

10K reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

The parking was completely dark while…

The parking was completely dark while inside the garage, with no lights switching on whatsoever. That made the experience extremely uncomfortable and usafe.

August 18, 2024
Unprompted review
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Reply from ParkBee

Hi Matilde,

Thank you for your review. I am sorry to hear the lights didn't work. If you not already did, please contact support@parkbee.com to let us know at which location this was. We can inform the owner to repair this after the location is clear.

-Team ParkBee

Rated 5 out of 5 stars

A very positive experience

It was easy to make a reservation, it was easy to find the location to start the navigation from the app to Google Maps. Opening and closing of the gate went without any problems.

August 24, 2024
Unprompted review
Rated 5 out of 5 stars

Parking sign

The only problem is that there is no parking sign, so you are likely to get lost the first time you go. The rest works fine. Oh, and for Google Maps it is closed, out of service.

April 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service!

Excellent service!
Show your email confirmation and they park the Car for you and when I got back to the car again they found the car and was easy to get back out again. All went very smoothly.

August 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Let's be real

Parking made easy. Let's be real: parking is super expensive nowaydays. Parkbee makes it a tiny bit cheaper but much easier to park in city centres.

August 23, 2024
Unprompted review
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Rated 1 out of 5 stars

Useless

Used once. Barriers just wouldn’t open. Had it not been a hotel carpark, I would have been lost. Only got in because staff helped. Not their job. Useless.

August 23, 2024
Unprompted review
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Reply from ParkBee

Hi Holger,

Thank you for your review. I am sorry to hear the entry did not work on your commands. Please let us know via support@parkbee.com where this problem occurred so that we can check this.

We are 24/7 reachable via phone in case you would use us again and not able to enter or exit the location to help you.

-Team ParkBee

Rated 1 out of 5 stars

Lousy instructions

I made a reservation beforehand and paid ahead. But...I never did find the location !

August 23, 2024
Unprompted review
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Reply from ParkBee

Hi Eveline,

I am sorry to hear that you could not find the location. All our locations are pinned in Google Maps for best reachability. Please contact us on support@parkbee.com if you could not make use of the location for a compensation.

-Team ParkBee

Rated 2 out of 5 stars

Need to improve the customer service…

Need to improve the customer service and include a direct number when there has been a problem adding time if an appointment runs over.
Even after trying to add time the signal was weak, over by about 3mins.

May 4, 2024
Unprompted review
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Reply from ParkBee

Thank you very much for your parking at Parkbee. I am sorry to read you were unable to reach our dedicated customer support team by phone. Our phone number is available in our booking confirmations as well as signposted at the exits of our locations. Please do feel free to reach out to our support team using support@parkbee.com and our team would be happy to guide you through our overstay procedures.

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Rated 5 out of 5 stars

This was the first time using ParkBee

This was the first time using ParkBee, and I booked the wrong location, my mistake, when I arrived to the parking area that I wanted, got a new reservation and parked the car. Called the service number and they just cancelled the first booking with out a hassle, despite the big warning about late cancellations. Good service.

August 21, 2024
Unprompted review

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