Excellent customer service. We bought 3 sofas 10 years ago but wanted the alternative feet (without castors) as felt these would indent the carpet less. To our surprise these were supplied foc without... See more
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Review summary
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We had a problem with our chair reclining. We called Parker knoll service department they were marvellous. Got back to us gave us a date for the repair man to come to repair chair, He came earlier th... See more
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One of the feet on our Parker Knoll chair snapped a screw which attached the brass wheel to the wooden leg. I contacted customer services and they agreed to send a new chair leg at no customer cost. G... See more
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Hello all I can honestly say this company has done a brilliant job on our sofa We live in earlswood and our new sofa needed a little help with sinkage , well today a marvellous chap called Robert gr... See more
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Company details
Written by the company
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Contact info
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, United Kingdom
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4.4
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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5* service from Robert Green he arrived…
5* service from Robert Green he arrived promptly on time very polite greeting.
Corrected the issue I had with my sofa with a lot of care and attention to detail
July 21, 2026
Unprompted review
Reply from Parker Knoll
Thank you for your 5 star review Jane.
We are so pleased to hear that you had excellent service.
Best wishes, Parker Knoll
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You promised to pass on my enquiry…but we never heard anything again.
You promised to pass on my enquiry reference arm covers for our recently bought suite but I had no response whatsoever! When I was told covers weren’t made I’d asked if it was possible to buy some material instead. Never heard from Parker Knoll again - not even a NO!
When one considers the cost of the suite I find this extremely bad customer service.
July 7, 2026
Reply from Parker Knoll
Good Morning Lesley, We are very sorry that received no update from your enquiry. Whilst some of our designs are not suitable for fitted armcaps, all of the fabrics in our current range are available to purchase by the metre through our stockists. We would anticipate that this information would have been immediately passed on during a call. If the fabric had been discontinued, we would have to check stocks and I sincerely apologise that no-one came back to you. Please might I request that you either forward an email to Customer.service@parkerknoll.co.uk with details of the fabric you require or alternatively, give the team a call on 01773 604121 and we will certainly follow up and provide details regarding the fabric you are looking for.
With best wishes from Parker Knoll
The wait was worth it!!
The wait was worth it!!! Lovely furniture, looks even better than expected, well made and great quality materials. The service and delivery from John Lewis was exemplary. No faults at all.
July 6, 2026
Reply from Parker Knoll
Thank you Michelle for your 5 star review. It is always great to know that you made a choice that you are really happy with, and we are glad it was Parker Knoll.
Best wishes from Parker Knoll
Quality furniture made in this country
I am pleased with the furniture l bought, Have not found anything that makes me unhappy. Made in the material l selected and made in England delivered on the estimated time . Well done Parker Knoll.
July 7, 2026
Reply from Parker Knoll
Thank you Robert for your lovely review. Here at our factory on the Derbyshire / Nottinghamshire border, we take care to ensure our furniture is manufactured to the highest standards and we are pleased to know that your furniture arrived on the schedule expected and that you are happy with your order.
Best wishes from Parker Knoll
Robert arrived early
Robert arrived early which is always good. He was easy to talk to and correctly sorted the problem. Well done.
July 15, 2026
Unprompted review
Reply from Parker Knoll
Hi Robert,
Thank you for your 5 star review. We are glad to hear you are pleased with the outcome and service.
Best Wishes, Parker Knoll.
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Rob arrived on time.
Rob arrived on time.
He was polite respectful and explained the repair process he was doing to repair our sofaHe has done en excellent job.
July 14, 2026
Unprompted review
Reply from Parker Knoll
Hi Michael,
Thank you for your 5 star review. It is great to hear about your experience and we will pass on the lovely feedback to Rob.
Best Wishes, Parker Knoll.
Reply from Parker Knoll
Hi Paul,
Thank you for your 5 star review. We are always glad to hear positive comments.
Best Wishes, Parker Knoll.
Parker Knoll, Amersham Grand Leather Sofa.
In February 2024 I took delivery of a Parker Knoll, Amersham Grand Sofa in brown leather purchased from TR Hayes in Bath. The cushions at the back of the sofa are not supportive and the fillings were replaced after complaining to Parker Knoll. The new fillings were just as bad after 2 weeks. The seat cushions are not supportive and the sprung base is poor. Providing a long guarantee period on a hardwood frame which is unlikely to fail anyway is a bit pointless. On the plus side it looks okay when the cushions are plumped and the leather isnt bad quality. I will be replacing this Sofa as soon as I can afford to because it is uncomfortable and has left me extremely dissappointed.
July 12, 2026
Unprompted review
Reply from Parker Knoll
Thank you Ian for taking the time to leave a review. We are sorry to learn that you are unhappy with the interiors on your Amersham furniture. I can see that the new interiors were supplied in February and, as with all fibre interiors, and as advised in our care guide, these will require plumping after use. Please do contact your retailer regarding your concerns as they will be able to arrange a technician visit, through ourselves, to investigate and take the appropriate actions, should any manufacturing issues be found.
With best wishes from Parker Knoll.
Great service from Robert Green
Great service from Robert Green. Thoughtful and efficient problem-solver. Friendly and reliable.
July 9, 2026
Unprompted review
Reply from Parker Knoll
Thank you for your review. It is great to know that Rob has provided such great service and we will certainly pass on you lovely comments - they are much appreciated.
Best wishes from Parker Knoll.
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Good quality
We have had our sofas two weeks and they are super comfortable. We chose a more modern fabric than the showroom display model had and we are very pleased with how it looks. It's not as cool in this hot weather as our previous Collins and Hayes cotton covers, but hopefully the cotton viscose mix will be harder wearing. We had an issue with one of the transformers (think it was damaged in transit), but Parkerknoll sent a replacement within 2 days.
June 29, 2026
Reply from Parker Knoll
Many thanks for taking the time for to send your review. We are pleased that the issue with the transformer was resolved promptly for you and be assured that all of our fabrics fully comply to the requirements for general Domestic Upholstery.
With best wishes from Parker Knoll
Brilliant customer support
I’m now the proud owner of two beautifully made Parker Knoll sofas. You can’t beat quality and they last and last. Had a query about the style of legs on the most recent one so emailed and received a speedy reply. All resolved very satisfactorily and can report excellent customer service (a rarity these days!).
July 10, 2026
Unprompted review
Reply from Parker Knoll
Many thanks Niki for you 5 star review. It is great to know that you are happy with your Parker Knoll sofas. We always look to provide not only beautifully crafted furniture, but also attentive and supportive customer service service and it's good to know that you have received this.
With best wishes from Parker Knoll
Parket Knoll Rubbish
Well what can I say. we were so excited to buy one of Parker Knolls TOP Recliner Suites, it was the "The Hudson " at a cost of £7,850.00. and i couldnt wait for it to be delievered. even more so because i suffer from a Degenerative Spinal Injury and the recliner would be a God Send, as we are both retired, it would be our retirement present for oursleves and hopefully see out the rest of our days in comfort, so we ordered an all singing all dancing large 3 seater couch Recliner, and same with a chair, then one static chair, and a large Footstool, all in the best leather.
The day of delivery arrived and the guys who delivered it were fantastic, it came all wrapped in protective wrapping. so it was unpacked and put in situe, and looked good.....
That was where the good feeling ended. In the first couple of days we noticed 7 lumps under the leather on the foot stool, the week after we noticed that in the right hand side seat cushion of the couch at the front, there had developed a Kidney shaped lump, plus a long horizontal line under the leather, this was the lining that had slipped down towards the front of the seat cushion and coming up next in the race for defects was the foot recliner on the right hand side of the couch, this did its own thing, you pressed the up button to raise the foot piece, when it reached the desired height you let the button go to stop it, BUT it just continued to raise up untill it was at full rise, not only THAT but close on its heels was the right hand side of the couch, where you sat on it and almost disappeared into the workings and the seating had collapsed, by this time, my Injured spine was waving a White Flag, the suite had just made it worse. I started reporting the faults within the first 2 weeks of receiving the suite, and sent emails with photographs. Parket Knoll sent out an Technician to check the suite out, the outcome report was the suite was defective and had to be returned, we were entitled to a full refund, or replacement, we decided to go for the full refund. After all the hype about Parker Knolls suites being fantastic and top of the range, I would never buy from them again, it was one of the worse purchases i have ever made and one the most expensive. we then had to mess about finding another suite But definitely NOT Parker Knoll, and wait for collection of the rubbish suite. all in all, purchasing a Parket Knoll suite has been one big head ache and waste of money. Save your money and stay away from Parker Knoll.
July 10, 2026
Unprompted review
Reply from Parker Knoll
PK Sessions
Thank you for taking the time to review your experience. We are genuinely sorry to hear of the issue and frustration this has caused you.
Our factory here in the East Midlands takes every care to ensure all pieces of furniture are manufactured to the highest standards, using the finest materials and upholstery. We have a rigorous quality assurance procedure in place, which should ensure that all pieces are despatched in pristine condition and fully fit for purpose. Whilst we do not supply the Hudson range as a medical aid, we would advise that we are one of the very few UK upholstery manufacturers who test our products to full contract level standards, rather than solely to general domestic standards. This more rigorous testing regime is specifically designed to give us confidence in the durability and suitability of the materials and components we specify from our global suppliers.
As soon as we were aware of an issue, we appointed a technician to undertake an inspection and, given the findings, offered immediately to replaced the furniture which clearly fell short of the standards we should have supplied. The goods are to be fully inspected on their return to fully understand the root cause of the issues and investigate how they were missed as we will look to update our processes going forward to prevent further instances going forward.
Once again, please accept our apologies for the disappointment you have experienced.
Best wishes from Parker Knoll
We were impressed by Robert Green
We were impressed by Robert Green. He showed a good empathy with us and carried out his various checks thoroughly explaining clearly what he was doing.
July 9, 2026
Unprompted review
Reply from Parker Knoll
Hi John,
Thank you for your 5 star review.
This is lovely to hear and we will pass it on.
Best Wishes, Parker Knoll.
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Robert Green came to inspect and…
Robert Green came to inspect and replace the foam cushions in our armchair seats that had failed after only 18 months not impressed with Parker knoll quality for the money 2 stars. But Robert did an excellent job he was polite, efficient and professional 5 star to him. The seats are back to how they where when we bought it. Thank you Robert.
July 6, 2026
Unprompted review
Reply from Parker Knoll
Hi Christopher,
Thank you for your 5 star review.
We are glad to hear about your service from Rob.
Best Wishes, Parker Knoll.
Comfortable sofas …
Very pleased with the comfort of the sofas but I’m a bit concerned the seats are puckering. I don’t know if this normal.
June 23, 2026
Reply from Parker Knoll
Dear Patricia,
Thank you for your review.
We are sorry to hear that there seems to be an issue with your furniture.
Please be assured that we work very closely with retailers to provide solutions to any issues that arise.
We would recommend informing the retailer you purchased your furniture from so that they may contact us for the relevant help as soon as possible.
We look forward to being able to resolve this for you.
Kind Regards
Parker Knoll
We received our £4000 sofa on time but…
We received our £4000 sofa on time but we are very disappointed with the product.
June 22, 2026
Reply from Parker Knoll
Dear Simon,
Thank you for your review.
We are sorry to hear that you are disappointed with your furniture.
Please be assured that we work very closely with retailers to provide solutions to any issues that arise.
We would recommend informing the retailer you purchased your furniture from so that they may contact us for the relevant help as soon as possible.
We look forward to being able to resolve this for you.
Kind Regards
Parker Knoll
Disappointing not as expected.
Make a consistent product so that both seats are level and ensure padding is equal and not less on one side.
Visit 15/7/26 agreed product defective and would replace defective seat but still waiting 15/8/26 so does not appear to be a priority.
No contact details provided for a follow-up on progress.
June 19, 2026
Reply from Parker Knoll
Hi Gwilym, We are sorry that you have not been kept updated regarding the progress of your service. Once we received the report from the technician, the parts were put on order and we updated the store with the lead time for these. I am sorry that your retailer did not pass on the information. The interiors are scheduled for despatch to the technician shortly and we would anticipate that the technician will be in touch with you later this week to arrange an appointment to fit.
Please be assured that we are working with your supplier to ensure that your sofa is fully correct to specification as soon as possible.
Best wishes from Parker Knoll.
Hi Gwilym, Thank you for review. We are sorry that you have encountered an issue with your Parker Knoll furniture and we can see that your retailer has alerted us to this earlier today. Please be assured that we are appointing a technician who will be in touch to arrange a suitable appointment to investigate and attend further. We will ensure your Chicago sofa is fully correct to our specification as soon as possible.
Best wishes from Parker Knoll
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Hudson suite
The furniture was delivered within the projected time period and is exactly what we'd hoped for in terms of quality, comfort and appearance.
June 19, 2026
Reply from Parker Knoll
Hi Vivien, Thank you for you review. It is lovely to know that your Hudson arrived on schedule and that you are happy with your purchase,
Best wishes from Parker Knoll
Excellent service
Excellent service, Robert Green was extremely courteous, polite, friendly and knowledgeable, my repair was fixed in no time, thank you
July 1, 2026
Unprompted review
Reply from Parker Knoll
Hi Lisa,
Thank you for your 5 star review.
We are glad to hear that you received such excellent service and will pass this on.
Best wishes, Parker Knoll.
Very good quality
Very good quality, comfy and delivered within time scale. Just a shame they are using down in their scatter cushions.
June 1, 2026
Reply from Parker Knoll
Thank you for your review JJ.
We are delighted to hear that you find the furniture to be good quality.
Best wishes, Parker Knoll.
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