One of the feet on our Parker Knoll chair snapped a screw which attached the brass wheel to the wooden leg. I contacted customer services and they agreed to send a new chair leg at no customer cost. G... See more
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Review summary
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Reviews shaping this summary
Excellent customer service. We bought 3 sofas 10 years ago but wanted the alternative feet (without castors) as felt these would indent the carpet less. To our surprise these were supplied foc without... See more
Company replied
Steve Peberdy was our Engineer. All I can say is, What excellent customer service. He arrived earlier than scheduled and was very professional and courteous. He found the issue very quickly and solv... See more
Company replied
We had a problem with our chair reclining. We called Parker knoll service department they were marvellous. Got back to us gave us a date for the repair man to come to repair chair, He came earlier th... See more
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Company details
Written by the company
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Contact info
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, United Kingdom
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4.4
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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No Quibbles, efficient friendly service
We purchased 2 sofas which are absolutely lovely. Unfortunately we had a slight problem with the cushion interiors on one sofa. A very pleasant lady rang from Parker Knoll and arranged for someone to come out who then arranged for Robert Green to come and change them over for us. No quibbles, just an efficient friendly service. Many Thanks
February 12, 2026
Unprompted review
Reply from Parker Knoll
Dear Mrs Hewitt
Thank you so much for your lovely review. We’re delighted to hear that you’re enjoying your two new sofas.
While we’re sorry there was a slight issue with one of the cushion interiors, we’re pleased that our team were able to resolve everything quickly and efficiently for you.
Thank you again for your kind words and for choosing us.
We hope you enjoy your sofas for many years to come.
Warm Regards
Parker Knoll
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Excellent customer service when store let us down
My grandparents had an issue with some Parker Knoll chairs they're bought. After having been fobbed off several times by the store, I contacted Parker Knoll directly. I didn't have much hope as, between one thing and another, quite some time had passed since my grandparents had bought the chairs. However, the level of service we received was truly outstanding. Alison Hill, the customer care representative, was so lovely to deal with and organised for a technician to be sent out. My grandparents were thrilled with him as he listened to their concerns and fixed the problem.
December 8, 2025
Unprompted review
Reply from Parker Knoll
Dear Customer
Thank you so much for taking the time to share your grandparents experience.
We’re truly sorry to hear that they initially had difficulties, but we’re delighted that our team was able to step in and provide the support they deserved.
Alison will be especially pleased to hear your kind words
We’re also glad the technician was able to address your grandparents concerns and resolve the issue to their satisfaction.
Kind regards
Parker Knoll
Puddling of cushions
This is a follow up to my review of 21st Nov 25, it is now 4 months since I took delivery of my Chicago Suite in fabric. I have had since day one puddling (creasing) of the material on the cushions. Parker Knoll have sent 2 technicians to look at this fault who have advised that this issue is classed as normal.! Have to do a daily workout to flatten out the creases (my wife and i are both nearly 70 and find the physical effort required quite hard to do daily). The store we purchased this 5k suite from also agree that they would not expect from the photo's we have supplied them, to see the suite in this condition, they have contacted Parker Knoll about this., but they have refused to do anything to try to rectify.
February 3, 2026
Unprompted review
Reply from Parker Knoll
Dear Customer.
Thank you for taking the time to share your feedback.
We always listen carefully to our customers and take all concerns seriously. To ensure fairness and consistency, we rely on independent, qualified technicians whose experience and knowledge help us assess each situation accurately.
Based on their findings, the issue identified was within the expected characteristics of the product.
That said, we do want to make sure you are fully supported. We have asked your retailer to contact you directly so that we can work together towards a suitable resolution.
Kind regards
Parker Knoll
Great customer service
We had a couple of springs go on the settee we bought seven years ago. Steve the PK service technician come out and did a fabulous job. His attention to detail was amazing, left everywhere clean and tidy and even restored our cushions to a new condition. Thoroughly recommend.
February 3, 2026
Unprompted review
Reply from Parker Knoll
Dear Customer
Thank you so much for taking the time to share your experience. We’re delighted to hear that Steve was able to help and that you were pleased with the repair work on your settee.
His attention to detail and care for our customers really reflects the standards we strive for. We’ll be sure to pass on your kind words to him.
Thank you for your recommendation.
Parker Knoll
Parker knoll sofa cushions sagging
Purchased 2 x Parker Knoll ‘Manhatem’ sofa’s in February 2025 of which looked lovely in our lounge. Unfortunately after only 2 months of minimum use in the evenings by only 2 people on one sofa the seating cushions sagged considerably and the fabric covering creased terribly. We sent photos to our supplier who in turn passed them onto Parker Knoll along with our disappointment.
In May , Parker Knoll sent out a technician who inserted new inners. Having minimum seating use we again in earlyJan 2026 have had to contact them again with the same problem.
Parker Knoll have sent out a Technician - Robert Green who was a very concerned and caring person who listened to our concerns, inspected the problem and offered to replace the required seating inner materials to bring them up to the standard level. This we agreed to and confirm Robert had done a good job, a BIG Thankyou to Robert , just hope the fabric creases disappear
February 2, 2026
Unprompted review
Reply from Parker Knoll
Dear Customer
Thank you for taking the time to share your detailed feedback.
We’re very sorry to hear about the issues you experienced with the seating cushions and fabric so soon after purchase, and we completely understand how disappointing this must have been. Please be assured that the matter has been reported to our Quality Team.
We appreciate your patience while the matter was investigated and addressed, and we’re pleased to hear that our technician, Rob, was able to visit, listen to your concerns, and carry out the necessary work to improve the seating comfort.
We will be sure to pass on your kind words to Robert, who takes great pride in his work and customer care.
Your comments are important to us, and they help us continue to improve both our products and service.
We sincerely hope the adjustments provide a lasting improvement and that the fabric settles as expected.
Should you have any further concerns, please don’t hesitate to contact us, we’re always here to help.
Kind regards
Parker Knoll
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You cannot beat quality.
January 19, 2026
Reply from Parker Knoll
Dear Stuart
Thank you so much for your review.
Quality is at the heart of what we do, so we’re delighted to hear this.
Kind regards
Parker Knoll
Had a problem with a castor on an old…
Had a problem with a castor on an old PK chair. Sent an email and had an immediate reply and the problem has been solved. Many thanks to Jack Harris.
January 30, 2026
Unprompted review
Reply from Parker Knoll
Dear Mrs Jones
Thank you for your feedback!
We’re glad we could resolve the issue promptly, and we’ll be sure to pass your thanks on to Jack.
Much appreciated.
Parker Knoll
5 stars for Rob
Rob the service technician recently visited our property - he did a fantastic job and was so friendly and courteous.
January 27, 2026
Unprompted review
Reply from Parker Knoll
Dear Customer
Thank you for taking the time to share your feedback.
We’re delighted to hear that Rob provided such a fantastic service and that he was friendly and courteous throughout his visit.
We’ll be sure to pass on your kind comments to him. They’ll be greatly appreciated.
Kind regards
Parker Knoll
Steve Peberdy/Parker Knoll
Steve Peberdy came and did a repair on one of our chairs, He was very prompt,polite did a good job and even took his shoes off. He did not leave until he and ourselves were 100% happy.
January 29, 2026
Unprompted review
Reply from Parker Knoll
Dear David
Thank you for taking the time to leave such lovely feedback. We’re delighted to hear that Steve provided such a prompt, polite, and thorough service.
Going the extra mile to ensure everything was completed to a high standard, right down to making sure you were completely happy before leaving is exactly the level of care we aim to provide.
We’ll be sure to pass your kind comments on to Steve.
Warm regards
Parker Knoll
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Excellent service, very impressed.
The suite purchased is of really good design and quality. The delivery service was excellent, the two lads were polite and respectful and installed the suit professionally and with care.
December 17, 2025
Reply from Parker Knoll
Dear David
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re pleased with the design and quality of your suite, and that the delivery team provided a professional, polite, and respectful service.
We truly appreciate your kind comments and hope you enjoy your purchase for many years to come.
Kind regards
Parker Knoll
I have had my Parker knoll grand sofa…
I have had my Parker knoll grand sofa 12 months, disappointed that the cushions became very shabby after a very short time of having it . The cushions became very flat even though it isn’t overused . However a lovely gentleman came out to rectify the problem with two replacement cushions , Robert green couldn’t have done enough, very professional and wonderful at his job . Unfortunately 4 months later the same has happened again , really dissatisfied with the quality of the filling . Ive had another two cushions replaced hopefully these will stay in shape. When you pay such alot of money for a sofa you expect the quality especially a Parker knoll, I do hope I won’t be having to replace them in the future, maybe Parker knoll should consider having better quality stuffing for the cushions . Dee stevens
January 26, 2026
Unprompted review
Reply from Parker Knoll
Dear Dee
Thank you for taking the time to share your detailed feedback with us.
We’re truly sorry to hear about the ongoing issues you’ve experienced with the sofa cushions and understand how disappointing this must be, especially given the investment you’ve made and the expectations associated with Parker Knoll.
We’re very pleased to hear that Robert Green was able to assist you and that you found his service professional and helpful. Your kind words will certainly be passed on to him.
That said, we regret that the cushion issue has reoccurred and appreciate you bringing this to our attention.
Your feedback regarding the cushion filling is extremely valuable and will be shared with our product and quality teams for review. Ensuring long-lasting comfort and quality is very important to us.
We do hope the latest replacement cushions provide the comfort and durability you expect, and we appreciate your patience while this has been addressed
Kind regards
Parker Knoll
Robert visited and was extremely…
Robert visited and was extremely professional in carrying out the job.
January 27, 2026
Unprompted review
Reply from Parker Knoll
Dear Customer
Thanks for the great feedback!
We’re happy to hear Robert provided a professional service.
We appreciate you taking the time to leave a review.
Kind regards
Parker Knoll
Amazing Customer Service
We bought our Evolution 1801 recliner sofa 6 years ago and i still love it! Recently I moved house and sadly a leg got damaged.
Thankfully for me, when I explained this to Parker Knoll customer service team, Jack contacted me and arranged for a replacement to be sent out to me free of charge.
Parker Knoll is a great company with a wonderful, helpful customer service.
I highly recommend them.
January 26, 2026
Unprompted review
Reply from Parker Knoll
Dear Customer
Thank you so much for taking the time to share your experience and for your kind words. We’re delighted to hear that you’re still loving your Evolution 1801 recliner sofa after six years.
We’re sorry to hear about the damage during your house move, but we’re very pleased that Jack and our customer service team were able to help resolve this quickly for you.
Your recommendation means a great deal to us, and we truly appreciate your continued support of Parker Knoll.
Enjoy your sofa in your new home!
Best wishes
Parker Knoll
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First class service and couldnt fault…
First class service and couldnt fault the delivery men suite was braught in the house with the greatest of care and the men was very polite what more could we asj for .
January 13, 2026
Reply from Parker Knoll
Dear Tom
Thank you for your wonderful feedback. We’re delighted to hear you received first-class service.
It’s especially nice to know they were polite and professional throughout.
Thank you for choosing us
Kind Regards
Parker Knoll
Fantastic customer service
Fantastic customer service, Jack was so helpful and extremely quick in responding and resolving our issue 10/10 service.
January 7, 2026
Unprompted review
Reply from Parker Knoll
Dear Phil
Thank you for your fantastic feedback. We’re so pleased to hear about your experience and that Jack was able to help so quickly and effectively.
Providing excellent customer service is very important to us, and we’ll be sure to pass on your kind words to him.
Many Thanks
Parker Knoll
Great choice of quality products
Great choice of quality products. Purchased 3 seater sofa and 2 armchairs. Absolutely no issues
January 7, 2026
Reply from Parker Knoll
Dear Martin
Thank you for your great feedback.
We’re delighted to hear you’re happy with your 3-seater sofa and armchairs, and that everything went smoothly.
It’s wonderful to know you appreciated the quality of our products.
We hope you enjoy them for many years to come.
Warm Regards
Parker Knoll
Quality of products is very good
I am really happy with my new suite - I have had a Parker Knoll before and was glad to come back to the comfort of this brand. Very pleased with my purchase.
January 11, 2026
Reply from Parker Knoll
Dear Brenda
Thank you so much for your lovely review. We’re delighted to hear how happy you are with your new suite and that you chose to return to Parker Knoll for its comfort. We truly appreciate your support.
Enjoy your new suite!
Kind regards
Parker Knoll
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Great Sevice
Prompt, very helpful and courteous replies to my queries. Staff couldn't have been more helpful.
January 20, 2026
Unprompted review
Reply from Parker Knoll
Dear Customer
Thank you very much for your kind feedback. Providing great service is very important to us, and your comments will be shared with the team involved. We really appreciate you taking the time to leave a review.
Kind regards
Parker Knoll
Trading on Reputation
To sofa's and over £5K 3 years ago. Needed a repair after 3 weeks of use by us 2 pensioners. This enabled me to see the chipboard and mdf carcass which sorely disappointed us. Now, after some 6 years of use the sofa's are, to say the least, not fairing well with much sagging in the sprung seating and creaking frames. Trading on reputation and not worth the premium prices.
January 19, 2026
Unprompted review
Reply from Parker Knoll
Dear customer
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about your disappointment with the sofas and that they have not performed as expected over time.
We understand how concerning it must have been to require a repair so soon after delivery, and we appreciate you bringing your long-term experience to our attention. While our furniture is designed to meet high quality standards and industry specifications, we recognise that comfort and durability are extremely important, especially when making such a significant investment.
Your feedback regarding the seating and frame has been noted and will be shared with our quality and manufacturing teams for review. We would welcome the opportunity to look into this further and discuss any options that may be available to you.
Please contact our customer care team directly with your details so we can assist you.
Regards
Parker Knoll
The customer service is exceptional
The customer service is exceptional, my mother had an issue with a castor on her Burghley Sofa snapping. After emailing customer services I had a response within 24hours and a new replacement has already been ordered.
Thank you to Jack Harris who is the advisor who dealt with our issue.
Highly recommended.
January 8, 2026
Unprompted review
Reply from Parker Knoll
Dear Victoria
Thank you so much for your kind words and recommendation!
We’re really pleased to hear that we could help resolve the issue with your mother’s Burghley Sofa so quickly.
Jack will be delighted to know his support made a difference.
Thanks again for taking the time to share your experience, it really means a lot to us.
Warm regards
Parker Knoll
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