Parking.com - ROCKEFELLER WEST Reviews 184

TrustScore 3 out of 5

2.9

614 West Superior, 44113 Cleveland, OH, US


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See what reviewers are saying

Rated 5 out of 5 stars

I needed to attend a BWC meeting early in the morning. The parking area unfortunately where I used to park is being turned into a Sherwin Williams Headquarters. I had did an Arial view the night... See more

Rated 2 out of 5 stars

My debit card that works perfectly fine everywhere else on everything else doesn't work in your system. It used to a few months ago I don't know what happened have to use my girlfriends card to pay fo... See more

Company replied

Rated 3 out of 5 stars

They increased regular rate by $1. Most people who park there work nearby (daytime hours) and when there is an event downtown the rate is $15-$20, but people going to the "event" don't seem to park th... See more

Company replied

Rated 4 out of 5 stars

Inexpensive, easy. One flaw was that the instruction to use a different entrance was tiny in the confirmation email. There was no address for that entrance to give the GPS so it was guesswork getting... See more


Company details

  1. #3 of 3 best companies in Valet Parking Service
  2. #2 of 3 best companies in Parking Garage
  3. #9 of 9 best companies in Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 614 West Superior, 44113, Cleveland, OH, United States

  • (216)716-4486

2.9

Average

TrustScore 3 out of 5

184 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Informed not your lot

When I arrived at the lot I was informed you no longer owned the lot. Your ste where I booked said that was the last day. 3/15. The person at the lot said he owned it and not sure why you were taking money for a parking space. Someone didn't have it right. He was the only one there to advise me. Refund?

March 15, 2024
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

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Rated 2 out of 5 stars

app is confusing

app is confusing, tried to pay w/out app, prompted to get app, got app but then my information was gone and i was on my way to my meeting. I was in a meeting still trying to pay. Way to many dead ends

March 8, 2024
Rated 2 out of 5 stars

My debit card that works perfectly fine...

My debit card that works perfectly fine everywhere else on everything else doesn't work in your system. It used to a few months ago I don't know what happened have to use my girlfriends card to pay for parking

February 27, 2024
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

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Rated 4 out of 5 stars

Besides the parking was a little tight…

Besides the parking was a little tight for a full size pickup truck.
The app was hassle free for me.

February 20, 2024
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

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Rated 1 out of 5 stars

Car was broken into never parking here…

Car was broken into never parking here again

February 9, 2024
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 4 out of 5 stars

The app is easy to use

The app is easy to use. I do not feel that people going downtown to work should have to pay a higher price when there is an event downtown in the evening. The parking lot itself is in desperate need of repair! The potholes and broken glass are a real hazard.

January 31, 2024
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 4 out of 5 stars

Parking in an open unattended parking lot

I like that you can park yourself. But I don’t like that you have to scan a QR code to pay to park. It makes it easy for someone to get in the parking lots and can vandalize or steal other people’s cars

January 14, 2024
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

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Rated 5 out of 5 stars

Being able to schedule my parking the…

Being able to schedule my parking the day before relieved pressure and keeps me safe so I’m not standing outside, scanning, reading directions. Getting my LP # ….

January 9, 2024
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

I didn’t know how to use the process…

I didn’t know how to use the process after I received almost at time limit I tried to sign out and I never got a message saying it took it was very difficult and confusing procrdd

January 12, 2024
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

Lot was full of potholes

Lot was full of potholes, cracks, and uneven pavement. There was trash and broken glass all over. And in the 3-5 minutes I was away from my car it was broken into. My car was tossed and my change purse stolen. I had to drive the theif off myself with shouts and threats of mace.

January 8, 2024
Rated 4 out of 5 stars

signage could be better, good value

signage could be better
good price

January 8, 2024
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

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Rated 1 out of 5 stars

App wasn’t working for two weeks

App wasn’t working for two weeks. The city gave me tickets who gonna pay for those.

January 5, 2024
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 2 out of 5 stars

Please fix the lights.

The lot is very dark when you park early in the morning. Lights are not working, which makes it difficult to see the potholes and ice patches. Cars got broken into last month. No security cameras in lot. I got a ticket even though I paid. Rates keep increasing, but services decline.

January 2, 2024
Rated 1 out of 5 stars

I paid and came out to a citation

I paid and came out to a citation. I filed a dispute the same day and have heard nothing on the status.

January 2, 2024
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Reply from Parking.com - ROCKEFELLER WEST

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

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