Parking.com - SOCIAL SECURITY DECK Reviews 19

TrustScore 4 out of 5

3.8

2068 11th Avenue North, 35203 Birmingham, AL, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great location to Convention Center complex, but only security we saw at 11:30pm was BPD - who were 2 street corners away. Not that we had any security issues or break-ins, but at least one off duty c... See more

Company replied

Rated 1 out of 5 stars

Paid $20 in advance for parking in Social Security Deck. I arrived with printed pass to find there were no attendants on duty. A guard there informed me I had been scammed, and even if HE admitted me... See more

Company replied

Rated 5 out of 5 stars

The assurance we’d have a parking place was invaluable. Our paid barcode was scanned and we found a spot very close to the entrance/exit. It was easy and convenient to have prepaid.

Company replied

Rated 1 out of 5 stars

I reserved parking for the NCAA tournament. When I went to the website there were different options. The option I chose was parking in P15 for all 3 sessions on March 16 and 18 for 30. Regular price f... See more

Company replied


Company details

  1. #3 of 3 best companies in Valet Parking Service
  2. #2 of 3 best companies in Parking Garage
  3. #9 of 9 best companies in Parking Lot

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

  • 2068 11th Avenue North, 35203, Birmingham, AL, United States

  • (205)288-1900

3.8

Great

TrustScore 4 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

One way out!! Don’t do it!!

Do not park in this deck if you are going to Protective Stadium!! We paid $30 to park here and there was one way out, it took almost an hour to get out of the deck. No one was directing traffic but gladly took our $30!! We wil find somewhere else to park mextime and be glad to walk!

March 21, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very easy to use

Very easy to use. Arrive scan park go.

April 24, 2024
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 5 out of 5 stars

I did not have to worry about finding a…

I did not have to worry about finding a open space in a parking lot especially since there were 3 events going on at the same time.

March 19, 2024
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 1 out of 5 stars

I paid 20 dollars to park in a lot and…

I paid 20 dollars to park in a lot and when I arrived the lot simply did not exist. There was no parking available for where I paid and nowhere in the area with the title of the parking deck I paid for. Very disappointed

March 19, 2024
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

Thanks for your review. We greatly appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Advertisement
Rated 5 out of 5 stars

Easy in and out

Easy in and out. Friendly attendants. Reasonably priced. Good location.

March 13, 2024
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 5 out of 5 stars

I was very happy with our parking!

I was very happy with our parking. It was very convenient for the Legacy Arena. I would highly definitely recommend it.

March 13, 2024
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 5 out of 5 stars

Close and easy.

Very close to the venue and easy in and out.

February 15, 2024
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 5 out of 5 stars

The assurance we’d have a parking place…

The assurance we’d have a parking place was invaluable. Our paid barcode was scanned and we found a spot very close to the entrance/exit. It was easy and convenient to have prepaid.

January 27, 2024
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Advertisement
Rated 5 out of 5 stars

First time using the service

First time using the service. Very pleased with the ease and professionalism!!!

December 20, 2023
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

That's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 1 out of 5 stars

BOGUS $20 PARKING PASS

Paid $20 in advance for parking in Social Security Deck. I arrived with printed pass to find there were no attendants on duty. A guard there informed me I had been scammed, and even if HE admitted me my car would be stuck there until morning when staff arrived!

July 17, 2023
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

Thanks for your review. We greatly appreciate your feedback. We have issued you a refund. It may take up to 3-5 business days to process.

Thanks,
Parking.com

Rated 1 out of 5 stars

Good luck

I pre-paid for a lot and was not allowed access the day of the reservation. I emailed Parking.com and have received zero response. I will find other trustworthy alternatives. Don’t waste your time with this one.

June 7, 2023
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

Hi, Jason - thanks for taking time to write us a review. We greatly appreciate your feedback and will be sending this to the local management team. We have also issued you a refund. It may take up to 3-5 business days to process.

Thanks,
Parking.com

Advertisement
Rated 5 out of 5 stars

Convenient

Convenient. Good location

April 23, 2023
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

Hi, Judy - that's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 5 out of 5 stars

Easy Parking

Easy access in and out. Just a quick walk to the sports arena.

March 16, 2023
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

Hi, Darla - that's great to hear! Thanks for your review.

Thanks,
Parking.com

Rated 5 out of 5 stars

Location, location location

Great location to Convention Center complex, but only security we saw at 11:30pm was BPD - who were 2 street corners away. Not that we had any security issues or break-ins, but at least one off duty city or county LEO would be nice.

March 16, 2023
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

Thanks for your review. We appreciate your feedback!

Thanks,
Parking.com

Rated 1 out of 5 stars

NCAA Tournament

I reserved parking for the NCAA tournament. When I went to the website there were different options. The option I chose was parking in P15 for all 3 sessions on March 16 and 18 for 30. Regular price for daily parking is 20 for this event. After the 16th my pass was expired and I never received a pass for the 18th. So I ended up paying 10 more than I should have for one day of parking. Called multiple times and no one would help. Just kept transferring me to other departments.

March 16, 2023
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

Hi, Barbie - thanks for taking time to write us a review. We appreciate your feedback and will be sending this to the local management team.

Thanks,
Parking.com

Advertisement
Rated 1 out of 5 stars

Don’t use them

Don’t use them. Paid for a spot, then couldn’t access the link to use it. Emailed them with no response. Contacted credit card company to get my money back. Don’t fall for this scam.

January 25, 2023
Parking.com - SOCIAL SECURITY DECK logo

Reply from Parking.com - SOCIAL SECURITY DECK

Hi, Karey - thanks for taking time to write us a review. We greatly appreciate your feedback and are sending it to the local management team.

Thanks,
Parking.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look