The GPS location their app guided me to was an alleyway, not the parking garage I booked. So I ended up having to find other parking. But since my reservation time had begun, I couldn't cancel my rese... See more
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Pass wasn't accepted by the parking facility, and parking.com only processed my request for a refund after I posted a review here.
Company replied
The app is not good. You can’t extent time, cancel, or change reservations. I tried to call customer service one time for a refund and no one ever answered, I tried several times. Also, there have bee... See more
Company replied
Easy to use.
Company replied
Company details
- #3 of 3 best companies in Valet Parking Service
- #2 of 3 best companies in Parking Garage
- #9 of 9 best companies in Parking Lot
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
1629 Orrington Ave, 60201, Evanston, IL, United States
- (847)733-3911
2.8
Average
8 reviews
Hasn’t replied to negative reviews
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Don't trust the GPS spot their app enters into your app
The GPS location their app guided me to was an alleyway, not the parking garage I booked. So I ended up having to find other parking. But since my reservation time had begun, I couldn't cancel my reservation. Basically wasted $10.
September 6, 2024
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The app is not good
The app is not good. You can’t extent time, cancel, or change reservations. I tried to call customer service one time for a refund and no one ever answered, I tried several times. Also, there have been instances where my pass doesn’t open the gate. The Orrington garage is small, dark, dingy, rusty, and leaky. It’s terrible. It’s a combination between the crappy app and the awful garage.
July 2, 2024
Reply from Parking.com - THE ORRINGTON
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Easy to use.
September 3, 2023
Reply from Parking.com - THE ORRINGTON
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
My parking passes haven’t worked TWICE
My parking passes haven’t worked TWICE. Unacceptable.
March 2, 2023
Reply from Parking.com - THE ORRINGTON
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Pass wasn't accepted by the parking…
Pass wasn't accepted by the parking facility, and parking.com only processed my request for a refund after I posted a review here.
October 18, 2022
Reply from Parking.com - THE ORRINGTON
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
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We experienced difficulty in leaving…
We experienced difficulty in leaving the garage and felt the instructions provided for entry/exit were not clearly stated. Calls placed to both the numbers posted and listed on the website went unanswered for over 20 minutes, and then were terminated by the number calling
May 22, 2022
Reply from Parking.com - THE ORRINGTON
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Access Code Didn’t Work
The information was accurate and we received our QR code for garage access right away however, when we tried to use it at the parking garage, we got a message that it was “invalid.” I tried calling the number for help on the email but no one would answer. After several minutes, we gave up and had to pull a ticket and pay again. I wouldn’t have confidence in parking.com to book with them in advance again.
November 24, 2021
Reply from Parking.com - THE ORRINGTON
Thank you for your review, Stacie. We have brought this to the attention of the local management team.
Bought a parking ticket online
Bought a parking ticket online. Got the message "not valid when scanning at the parking garage. Had to pay twice. Will not use this service again.
September 26, 2021
Reply from Parking.com - THE ORRINGTON
Thank you for your review, Thomas. We are going to look into this and will reach out directly.
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