Park Insurance Reviews 

86
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and professional approach. Many people appreciate the genuine human expertise and personalized attention received, with advisors being knowledgeable, patient, and proactive in explaining options. Reviewers also frequently mention finding great deals and competitive prices, often saving money compared to previous providers, which offers excellent value for money. The company is noted for its efficiency, quick response times, and seamless processes, making insurance setup and renewals hassle-free. However, some customers also noted that while the process was thorough, the timelines for handling certain matters could be quite long.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting the team's friendliness,... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, professional, and... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as helpful, efficient,... See more

Price

People report positive experiences with price, consistently finding competitive rates and good value. Many... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently finding great deals and excellent value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful. Loyalty pays off – they remember you — After the first few years, they’ve built up my full history. Renewals are super straightforward; they pull up my old policy, and factor in m... See more

Company replied

Rated 5 out of 5 stars

Thank you Park Insurance for handling a claim against us, which would have completely drained our resources as a micro business. They handled everything carefully, the timelines were very long, but e... See more

Company replied

Rated 5 out of 5 stars

I appreciate the smooth flow of communication without any pressure to buy anything. Also, they send gentle reminders way before deadlines, which is very much appreciated as I'm a very busy person. Las... See more

Company replied

Rated 5 out of 5 stars

A well deserved 5 star for Jo and the team so helpful and so friendly but also the best prices. We set up a new business insurance for a stater business but also added our other business of 35 years... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

Written by the company

Family Owned Insurance Brokerage


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.8

All reviews

(86)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

We started to use Park Insurance when starting our business and have dealt with a couple of members of the team, mainly Scott but also Alex when he is on holiday. They have always been very helpful and have managed to get us the best deals possible. We continue to use Park Insurance every year and even ask them to help out when extra cover is needed. I would personally recommend them for any insurance needs whether you have no idea about the covers available and even if you do because they can reach a wider range of insurers.

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I appreciate the smooth flow of…

I appreciate the smooth flow of communication without any pressure to buy anything. Also, they send gentle reminders way before deadlines, which is very much appreciated as I'm a very busy person. Last but not least, they always find the right deal, and I'm saying this as a mark of respect as I've been a client for more than 15 years. A big thank you!

June 11, 2026
Unprompted review
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Reply from Park Insurance

Thank you for your fantastic review. We are delighted to hear that you were pleased with the service you received. We really appreciate your feedback and look forward to helping you again in the future.

Rated 5 out of 5 stars

Quick friendly and professional…

Quick friendly and professional service. Have been with Park Insurance for many years.😊

May 28, 2026
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Reply from Park Insurance

Thank you for taking the time to leave us a review. It's great to hear that you had a positive experience with our team. Your support means a great deal to us.

Rated 5 out of 5 stars

A well deserved 5 star for Jo and the…

A well deserved 5 star for Jo and the team so helpful and so friendly but also the best prices.
We set up a new business insurance for a stater business but also added our other business of 35 years and both were competitive quotes.
In todays world running a business Jo made what some people make unnecessarily complicated easy and gave the human contact all the way through. Our insurance will definitely stay with Park Insurance and Jo as was a breath of fresh air dealing with her.

June 1, 2026
Unprompted review
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Reply from Park Insurance

Many thanks for your feedback. It is always rewarding to hear that our customers are happy with the service they have received. We appreciate your trust in us.

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Rated 5 out of 5 stars

A good value policy; efficiently communicated

All communications were efficient, friendly and informative. The policy that we purchased was excellent value.

May 28, 2026
Unprompted review
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Reply from Park Insurance

We really appreciate your kind words. Providing excellent service is at the heart of what we do, so it's wonderful to know we met your expectations.

Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from Park Insurance! The team were incredibly friendly, professional, and genuinely helpful from start to finish. They took the time to explain everything clearly and made the whole process stress-free and easy. It was easier than a compare website.

What really stood out was their willingness to go the extra mile to make sure I got the best cover and felt completely looked after. It’s rare to find customer service this personal and attentive these days.
I would highly recommend Park Insurance to anyone looking for reliable insurance and a team that truly cares about their customers. Thank you again for the excellent experience!

May 27, 2026
Unprompted review
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Reply from Park Insurance

Thank you for your lovely comments. Our team works hard to provide a high level of service, so it's fantastic to receive such positive feedback.

Rated 5 out of 5 stars

Brilliant customer service

Really happy to with service we received whistl booking insurance for the field-turned-car park at our wedding. Miles was so helpful, thorough, prompt to respond and friendly. It was such a relief to have someone so helpful, even with such a small thing, as we needed to meet the land owners brief which I found somewhat confusing - Miles was brilliant though and I would absolutely rate Park Insurance for their quotation customer service!

April 30, 2026
Unprompted review
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Reply from Park Insurance

Thank you for your kind review. We are pleased that you were happy with the service you received. We value your business and look forward to assisting you again when needed.

Rated 5 out of 5 stars

Excellent family based Insurance…

Excellent family based Insurance Providers with a wide range of policies available to suit everyone, from individuals to large companies. I’ve been with this company since I started in business and have always found them helpful and supportive. Thoroughly recommend them.

May 20, 2026
Unprompted review
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Reply from Park Insurance

Many thanks for your feedback. It is always rewarding to hear that our customers are happy with the service they have received. We appreciate your trust in us

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Rated 5 out of 5 stars

Great Service

Great Service

May 7, 2026
Unprompted review
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Reply from Park Insurance

We are grateful for your review and your continued support. It is a pleasure to assist customers like you, and we look forward to helping with your insurance needs in the future.

Rated 5 out of 5 stars

Good Service

Always available to talk or answer emails. Transactions are made easy and staff are always helpful.

May 1, 2026
Unprompted review
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Reply from Park Insurance

We’re delighted you had a positive experience with us. Thank you again for your review and for choosing Park Insurance.

Rated 5 out of 5 stars

Like no other companies we have ever…

Like no other companies we have ever used, I run Russells Circus with a large fleet of vehicles, they are keen to learn our needs, our company is constantly changing its fleet which they make so simple for us, we buy trucks, and one quick phone call they have us covered, we certainly would not go with anyone else

April 28, 2026
Unprompted review
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Reply from Park Insurance

Thank you for your support and kind comments. We really value your feedback and custom.

Rated 5 out of 5 stars

I was put in the direction of Park…

I was put in the direction of Park Insurance quite a few years ago, I was after a specific specialist insurance policy. Park Insurance was the only ones to help, and secure the exact policy I needed. I have never looked back, and with the professional and friendly service why would I.

April 28, 2026
Unprompted review
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Reply from Park Insurance

We’re delighted you had a positive experience with us. Thank you again for your review and for choosing Park Insurance.

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Rated 5 out of 5 stars

Park insurance is first class in all aspects

Park insurance is first class

Always happy to help you no matter what all the team all the time wouldn’t hesitate to recommend them the always will get 5 stars from me .

June 24, 2025
Unprompted review
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Reply from Park Insurance

Thank you for your wonderful feedback. Providing excellent service is very important to us, so it’s great to hear we delivered.

Rated 5 out of 5 stars

Always competitive and available to…

Always competitive and available to discuss
And help with a very diverse product range

March 1, 2026
Unprompted review
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Reply from Park Insurance

Thank you for the excellent review. We’re delighted that you were happy with the service provided by our team.

Rated 5 out of 5 stars

Trouble free comprehensive service

Trouble free comprehensive service from people who understand my business and care about getting me the right cover.

April 20, 2026
Unprompted review
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Reply from Park Insurance

We really appreciate you taking the time to share your experience. Thank you for choosing us.

Rated 5 out of 5 stars

Excellent service

Excellent service. Everybody I spoke with or emailed was extremely helpful, friendly and super efficient in their work.

April 10, 2026
Unprompted review
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Reply from Park Insurance

Thank you for your lovely review. We’re committed to delivering a personal and professional service, so this is great to hear.

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Rated 5 out of 5 stars

new business

new business - no probles so far in setting up the policy

April 10, 2026
Unprompted review
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Reply from Park Insurance

Thank you for the 5 stars. We’re thrilled you were happy with our service and look forward to helping again in the future.

Rated 5 out of 5 stars

Quality Service

I have used Park Insurance services for 5 years and I have always found them fair, easy to deal with and quick to respond to enquires. Their team are highly experienced and professional. I would highly recommend them for all your insurance needs.

April 8, 2026
Unprompted review
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Reply from Park Insurance

It’s wonderful to hear such positive feedback. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

I have used this company for many years…

I have used this company for many years for my public liability insurance. Im always reminded before it's due and if I ring them about a quiere its sorted quickly. I now have my house insurance with them. The members of staff I've talked to over the years are always very nice and helpful, plus they do get back to you when things are sorted.

April 1, 2026
Unprompted review
Park Insurance logo

Reply from Park Insurance

Thank you for your lovely review. We’re committed to delivering a personal and professional service, so this is great to hear.

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