Parklet Reviews 

1,484
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers had a great experience with this company. Many customers consistently praise the staff for their professionalism, kindness, and helpfulness, highlighting individuals who are outstanding and efficient. The user experience is frequently described as positive, with people appreciating the easy-to-use website and the smooth, efficient booking process. Reviewers often note the convenience and simplicity of setting up and managing their parking spaces, with payments being straightforward. However, some people were dissatisfied with the payment process, citing issues such as unexpected deductions, high commissions, and incorrect account number usage. A few other people also felt that the service was unacceptable, experiencing problems like unavailable spaces, abandoned cars, and a lack of communication regarding bookings.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the helpful and efficient... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as professional, helpful, and... See more

Payment

Users describe negative interactions with payment, citing issues such as money being deducted without notice,... See more

User experience

Customers generally report positive experiences with the user experience, highlighting the renting process as... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with some finding it very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1. All contacts with Parklet is via Naomi Standen. She is outstanding. Client-centric, timely response and clear instruction. 2. Monthly commission of 20% too high. Propose 20% first month and... See more

Company replied

Rated 4 out of 5 stars

It’s a well run company the person who is using my drive has a small car that only needs it at weekends so good for me. The only negative I have is the high charge when a person first starts which wou... See more

Rated 4 out of 5 stars

Excellent service and a responsive, helpful customer service. I have been with them years and am more than satisfied. I would be happy to recommend them.

Rated 4 out of 5 stars

Some how there are small voids between lettings.Keep client informed on regular basis as to letting process.


Company details

  1. Vehicles & Transportation

Information provided by various external sources

ParkLet was launched in 2004 to offer an alternative to traditional parking. Parking had, and continues to, become ever more expensive and more difficult to find. Congestion and traffic is on the increase, whilst the government actively discourages the provision of parking spaces to try and encourage people out of their cars and onto crumbling public transport. The founder members had noticed unused private parking spaces in areas where parking was in high demand. ParkLet was created to offer an effective marketplace and management service for the letting of these parking spaces and garages. Over the years the team has grown, and our systems evolved to enable us to become the UK’s leading agent for parking spaces and garages. We currently have in excess of 20,000 spaces advertised to let, across the whole of the UK. Our Landlords include residential clients with a single space, as well as most of the national car park companies and councils, and most things in between. Our aim moving forwards is to remain completely focused on contract parking and garages, and continue to invest in our systems and staff so that we can offer our customers an ever improving experience.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,484)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Read The Fine Print

Read The Fine Print - The owner of the parking space can cancel your request at any time with no cost to themself, you just get a refund. Therefore you cannot rely on these spaces for anything important. I would avoid this and go to the more established providers with more spaces on their website.

For context - my wife needed a parking space for going to work while she was in her 3rd Trimester of pregnancy. They cancelled 4 days before the let was originally due to start (despite being booked for over a month).

April 16, 2026
Unprompted review
Parklet logo

Reply from Parklet

Thank you for your feedback. This is indeed an area of exposure that is very difficult to completely reduce to zero. It is very rare, and any Landlords that prove unreliable are removed from our listings. Each space owner has a quality / reliability score to help manage this.

Rated 1 out of 5 stars

I was told the garage was rented and…

I was told the garage was rented and than told not really

April 6, 2026
Parklet logo

Reply from Parklet

Thank you for your feedback. This does sometimes happen I’m afraid, when a Landlord updates us. Obviously you would not have been charged anything, and we are happy to try and find you an alternative.

Rated 3 out of 5 stars

helpful

helpful, commission still on the high side

April 2, 2026
Parklet logo

Reply from Parklet

Thank you for your feedback. Our commission rates are either on par or below all of our competitors.

Rated 3 out of 5 stars

Watch out for cancellation terms

Good service but watch out for the cancellation terms, they have left us paying for a space we don't need for 6 weeks.

March 30, 2026
Unprompted review
Parklet logo

Reply from Parklet

Thank you for your feedback. Yes we do require 1 clear months notice for cancellation on our long term rolling contracts that attract the lowest rental rates - this is a market norm, and we believe is fair for both sides - anything shorter exposes our tenants & hosts to very short term cancellation. If you require a space for a set period you can book it for a fixed period with a set cancellation date at the outset.

Rated 5 out of 5 stars

Renting with ease

Quick and easy to setup. A trusted site to rent a space. Payments are made without doing anything complicated.

February 24, 2026
Parklet logo

Reply from Parklet

Thanks Benjamin, the idea is that it’s all seamless!

Rated 1 out of 5 stars

My space, costs in favour to them 70/30

I advertised a space on my driveway at £100 per month, when I got a booking, the fees, commission, VAT and other fees equate to £70 so I get £30 from that £100. These fees, commission and charges are in place every new contract so if you get 12 bookings a year, that’s £30x12=£360, they get £70x12=£840, so out of £1200 as the space owner, I only get £360 and they get £840 just for advertising your space on a website.
If you get someone buying 12 months, then the second month and following months are minus the commission of around £30 but as an owner of the space, you can dictate 12 months but you can’t force it and most people don’t want a space for more than a month unless you’re within a commute location.

I questioned these fees and I was told ‘Costs are in the terms and conditions’, as good as saying ‘tough luck’ and ‘get lost’ and showed no empathy for the shortfall a parking space owner gets.
Not the sort of company I want to work with so I pulled my space and cancelled advertising with them

March 16, 2026
Unprompted review
Parklet logo

Reply from Parklet

Thank you for your feedback, and I’m sorry to hear you feel that way. Our commission rates and fees are either on par or better than all of our competitors. There is not a single area we charge any more. Our commission rate on long term contracts is 20% plus vat, so on a £100 contract you would receive £76 per month. In addition there is a one off set up fee of £37.50 plus vat which we deduct from the first month’s rent rather than ask you to pay it up front. So month 1 you would receive £31, and every month thereafter the full £76. Our commission of £20 plus vat (£24) is less than half the £50 you quote. In addition we are very happy to add minimum contract terms of any period you seek, but obviously this makes your listing less attractive.

Rated 1 out of 5 stars

Disaster

I rarely leave negative reviews, but my experience—still ongoing—has been one of the worst I’ve ever had. I’m willing to give them the benefit of the doubt and assume that the situation itself may not be entirely their fault. However, the level of service they are providing is simply unacceptable.

Over the past week, I have made multiple attempts to contact them—calls, voicemails, and emails—and have only managed to speak to someone once. Despite clearly explaining how urgent and serious the situation is, there has been little to no sense of accountability or care from their side.

Based on this experience, I would not consider using their service again.

March 17, 2026
Unprompted review
Parklet logo

Reply from Parklet

Thank you for your feedback. We are very sorry to hear about your experience and the frustration it has caused. This is not the level of service we aim to provide, and we understand how disappointing it must be, especially given the urgency you described.

While some situations can be complex and occasionally outside of our immediate control, such as this, our communication should never fall short. I believe that this situation has been discussed with the Office Manager and a conclusion reached.

Your feedback has been taken on board and we will ensure that this does not happen again in the future.

Rated 5 out of 5 stars

Great

All good quick to find a tenant for my parking spot and I can just forget about it and get paid every month

February 24, 2026
Parklet logo

Reply from Parklet

Thank you Sabrina

Rated 1 out of 5 stars

Late payment

Not happy at all with this company
You get paid in arrears although the tenant pays on time
Would not recommend
Never heard of such nonsense. You rent a property you get paid
Your rent a car you get it
It also taken a over a month for your response
Wish I could give NO stars

February 13, 2026
Parklet logo

Reply from Parklet

We’re sorry to hear you feel this way, and we appreciate you sharing your feedback.

Just to clarify, payments are made in arrears as part of our platform’s design to protect tenants. Although tenants do pay on time, funds are only released after the rental period has been successfully completed. This helps ensure that both parties are treated fairly and that tenants have received uninterrupted access to the space they’ve paid for.

We understand this may not suit everyone, but it’s an important safeguard that supports trust and reliability across the platform for all users.

Rated 5 out of 5 stars

Great company and parking leasing services

Great company. We used Parklet for leasing out a park of ours. They were really helpful and supportive. Would really recommend if you're looking to lease out your park, or need to find a park in London. Thanks for everything

February 6, 2026
Unprompted review
Parklet logo

Reply from Parklet

Thank you Ezra

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look