parks.uk.com Reviews 

Reserved a car online and paid a deposit, then the problems start! Very poor communication as to when the car will be ready , then 2 weeks after, its STILL not ready and blaming a main dealer who hadn't done the service . Then dont put it for sale ! Dreadful experience. Should have trusted the reviews

We have just taken delivery of our new Chery Tiggo 7 from Parks East Kilbride.
The whole experience was exceptional and our sales person, Chris O'Neill was so help, friendly and professional. We would highly recommend Parks.

Hi my name is frank me and friends went to oban on Saturday morning on the 950 from glasgow to oban had a brilliant journey the bus driver Ryan was amazing always looks after safety first asking everyone to put there seat belts on because of the bendy roads but wasn't happy about a couple on the bus rude and cheeky we had a brilliant day bar this couple just wanted to moan all the time about everything what professional driver Ryan its good to see citylink with professional drivers will be back on citylink

Customer service was excellent from all members off staff and mainly Darren who we dealt with mainly. All the staff in showroom were excellent and also the value in money for the car is excellent!

Parks Aberdeen blocked car in for MOT and service via there service plan arrived a 10 am as booked 5 hours later car still not serviced staff are less than helpful when complained they stated it'll take 2 hours for the service a further hour and car has still not moved do not use this dealership

Very disappointing experience with Parks Toyota Aberdeen.

Unfortunately, my experience with Parks Toyota Aberdeen was extremely upsetting and left me feeling that I was treated unfairly and without the level of respect I would expect from a Toyota dealership.

During my interaction with the dealership, I was accused of swearing. I completely denied this and, importantly, there was an independent witness who corroborated my account. Despite this, I felt that my explanation and the witness’s evidence were not properly acknowledged or accepted at no time did I use abusive language.

Being accused of something I did not do was bad enough, but what I found particularly disappointing was the apparent unwillingness to accept the account of an independent witness. I felt that I was treated as though my version of events simply did not matter by the Service Manager and General Manager.

This was not the first time I had a negative experience from Parks in Aberdeen, especially by the service department staff who constantly tell lies.

The experience was so poor that I came away vowing never to buy another Toyota.

Thankfully, my subsequent experience with Barnetts Toyota in Dundee was completely different. The staff there were professional, courteous and made me feel genuinely valued as a customer. That experience restored my faith in Toyota and showed me the level of customer service I had expected in the first place.

I can only speak from my own experience, but based on what happened, I would not recommend Parks Toyota Aberdeen.

Despite being courteous and helpful the service administrators are clearly under a lot of pressure. I have phoned service 3 times and not had the call answered. Eventually having made contact Angela could not have been more helpful especially after returning to the dealership one hour after I had collected my car to say that neither of the keys would lock it!! One would expect that after replacing the battery on a 3 year old Evoque with 10k on the clock it would have been sensible to see if the car would lock! I could get no sensible explanation as to why the battery had suddenly failed but suspect that as it is a MEHV vehicle the DC -DC converter may not have been properly charging the 12v battery. The service report made no mention of such a check being carried out. Instead I was told the front discs needed replacing at cost of £1,000 approximately. Quite simply this dealership has gone downhill since Parks took over from Lookers.
Alexander S Bissland

Yellow warning light on my Range rover Evoque 6 years old. Put it into the garage for repair . They advised it was a sensor and needed to be replaced £560. Phoned back an hour later to say that had not worked and needed whole new DPF £3000. Advised i could not afford that and they were so blasé about it, its okay you can pay over 6-9 months. No Mention of a credit check. Did the repairs, sent me a link to Bumper and refused. So car has been sitting in their garage for 2 weeks while I waited to get paid( Finally got it out after paying the bill) - Despite asking for paid under protest to be put on the invoice they refused that too. Complained to head office and got nowhere. Complained to JLR got nowhere . Just do yourself a favour and get a good independent garage not this bunch of Clowns & Highway Robbers. Customer service is a joke rude obnoxious staff. Will not darken their door again appalling experience.

I booked my car 4 months in advance to get a loan car and was quoted £12.00 and now was told again its £20.00 so I left it.
On the 28.09.2026 I told I want MOT and did mention it before and I have a service plan in place I said it on the day of the booking.
Car was ready within 2 hours which is good and was told in person they have reversed the service charges I said i have a service plan in place .
The MOT I paid and that good it has been done they most have forgotten to put the MOT in place so now its done.The car was parked in front and the service book it looks like has been thrown in not putting in its folder in the correct position I have this service plan till 2028 .The bright light control was left on and it was not put back in the correct position not sure if the car has been washed properly because i have noticed their is still marks remaining on my roof still i will have to wash that off today.
I paid for the MOT ...

Went to Park's at Coatbridge. The Chery and Lepas one. All staff were amazing, professional and VERY helpful. Graham was helping us and he was an absolute star. He dealt with us from the first phone call to collecting the car. He had an answer to any questions we had. Very polite, patient and welcoming. THANKS GRAHAM!!!

Parks Irvine.
Sales staff are professional and friendly. After sales service is disgusting. The worst I've ever encountered. Currently raising a complaint with the Motor Ombudsman about them refusing to carry out a genuine warranty claim, where a wheel arch trim fell off whilst the car was moving (not uncommon with the Austral). Renault very helpful, but apparently the decision is down to this mob's decision. I wouldn't let them service a wheelbarrow.

They replaced the 12v battery and did a service on my Renault zoe, when I collected my car they had charged it, washed it and were very kind and and consideret, couldn't have been better, Thank you C Ferguson

Bought a used Audi A6 allroad from Parks in Carlisle. It has two issues one of which is very serious. A 'Drive system failure' that results in an alarm going off while driving, and being told to stop the car or the car stops itself. Despite giving Parks the chance to fix it the intermittent problem persists. They are refusing to refund the price of the car or indeed to buy the car back. This has caused considerable stress. We are now having to take the complaint further.

Purchased another new vehicle from Parks of Irvine. Craig Speirs the Salesman was exceptional making the purchase a pleasurable experience. Chris was also very personable.
The Showroom is so well lit and spotlessly clean. Every member of staff you come across acknowledge you and make you feel very welcome.
I had no doubt at all in visiting Parks to purchase my car as I’m always treated very well and everything is made so easy, no fuss, just get the job done.
If you’re looking for a new or used car this is the Dealership I’d definitely recommend,

Graeme was very helpful and professional.

Purchased Hyundai Ionic Hybrid in 2020 at Parks of Irvine and took out a 3 year service plan. Very pleased and took out a second 3 year plan in 2023. After the first year the garage lost the Hyundai franchise and I was told I would have to go to Parks of East Kilbride for the service in 2025. (a round trip of 200 miles)
They did not upgrade my Satnav and, when I tried to book for 2026, I was told they had lost the franchise.
I contacted Parks about the remaining year and was given a refund figure which I accepted. When it was issued it was considerably less than I was told.
I have telephoned, emailed, and used their contact page but have NEVER had word back. This is after nearly 3 months.
Very poor customer service

We have bought Vauxhall for years but fancied a change, so went for the Dacia (Duster) and headed to Park's Coatbridge.
We had 2 cars to trade in.
The service we received from all staff was exceptional, from sales to management. All telephone calls were answered quickly and dealt with in a timely manner.
Special mention to Bryan Hamilton who was very professional, helpful and honest with us throughout the whole process. At no time did Bryan make us feel pressured, only supported and he is a credit to the company.
We are enjoying the car so far and at this point I can safely say that we will be returning customers.

Enquired about a Discovery 5 at £43000 and asked about a px price for mine I had already had two other quotes for my PX
One at £34560 plus vat
One at £45000 plus vat
After all the charm bullshit from a female sales person who didn’t know jack shit about their car for sale and kept mentioning taking on finance would be better for me I said let me decide how I manage my money
Parks offered me £26000 plus vat a £9000 difference

Obviously I told them to shove the deal
How can a company be that far out

Would not recommend them for anything
Land Rover Parks Glasgow ( keep clear )

worst customer dealing. Not recomended at all.
They gave u appoint time when u reached there taking time off from your work , there is no car available and nobody want to help at all. Absolutely non professiobal attitude towards customer services.

Had my car get a window regulator fixed which was under warranty. Car was booked in four weeks in advance due to no spaces which is fine, had the car dropped off at 8am got a phone call at 4.30pm to say that the car won’t be fixed as they haven’t heard back from Landrover to cover the part. I contacted Lr myself to which I was advised that no contact was made which I passed on to parks on collection she then told me that ‘aw your warranty has changed’? The receptionist was extremely rude and very unprofessional towards me on the phone and again when I collected the keys telling me it’s not her issue?? Would NOT recommend to use Parks in Ayr.