Parkvia Reviews 7

We booked parking with ParkVia in February for 3weeks from Madrid paying 88.99 euro. On arrival the contact no given was’ unobtainable’ We have contacted ParkVia several times who always ask for more information. This has been provided including a copy of the confirmation voucher and all relevant details. We are not getting anywhere with this company. They don’t acknowledge the booking or make a positive response.

No response and no update. Im Afraid that my money is gone !
Update after receiving the feedback from Parkvia

My booking reference number - PC85129553

Parkvia ticket numbers - #1152304 (14th Nov) auto created based on my email
and #1153447 (19th Nov) created by me (both tickets are visible in
parkvia/en/support/tickets under being processed stage !!! when i send an email, i can see that immediatly getting added in the ticket conversation and do you guys really say that im talking with parkvia without valid data ?

Emails i sent to customer.service@... on below dates - 14nov, 15nov, 18nov, 19th nov, 25th nov.

wats ap message sent multiple times. Your wats ap service is just for name sake ! only response we receive is "we are away and will be back tomorrow" on everyday.

im writing all this data here, because this is the only medium i have received atleast a response after struggling for last 10 days !

I have all the datas as screenshots, messages and emails ! to prove that you have not given good service to me.

Also i would like to let u know that im thinking of cancelling my next booking which is live in portal (seeing your response im bit afraid of doing business with park via)

I hope that i have given all the inputs in detail, Can some help me with the refund update now pls or should i also follow up you guys in linkedin ? if further proofs needed, ping me in my email id.

Original message -
I booked the slot for 50 + days and then had to cancel that for some reasons. I sent the email request 5 weeks before the booking day. Although the cancellation policy is clear for 100% refund if cancelled before 1 week and response within 3 working days,
I haven't yet received an email reply or refund status. Its almost 10 days now. No phone number to contact, I'm concerned about the money.

We have booked and paid for parking at Stanstead with this company via Ryanair We have not received any confirmation or any information of this and despite contacting the company v email, with a standard reply of 3 working days for them to reply, we have still not heard anything. We have 6 working days until our holiday and are very upset and frustrated. Ryanair say we have to contact parkvia - despite them offering the car parking!
Does anyone have any tips on how we can find out what’s going on.

Stay away, they don't respect their General Terms of Service.

I am very disappointed with my experience with ParkVia, especially regarding my reservation (PC81395274) for parking at Dortmund airport. During booking, it was clearly indicated that 'Our standard cancellation policy allows cancellation before the delivery time.'

However, after booking, I was told that my reservation could not be cancelled or changed. This contradiction between the booking conditions and the conditions in the confirmation email is misleading and unacceptable.

According to the General Terms and Conditions of Business Parkvia.de, all reservations are cancellable:

-Cancellation deadline:
-More than 168 hours before the start date and time: Full refund

You can read about it on their website when go down at terms and conditions: ..de-DE/terms

That has just been marketing manipulation from Parkvia.