Part Advantage Reviews 28

Brought up my refrigerator by model number and it said the part I needed for my refrigerator. It came and it was wrong. They said they would refund my money after receiving it back, but I had to pay shipping. The shipment was quick though.

Yeah definitely the wrong place to order from. I ordered a plastic fan You would think it gets special packaging. No, just in a box bouncing around. Needless to say It arrived broke. Called customer service, Referred me to an email. Then I got a form to fill out. Avoid this one at all cost.

I really wish I would’ve read the reviews here before I ordered. I ordered a gasket, $128.52. They charged my debit card that amount five times. Im out over $640.00. Do they return a call or email? Nope. I sent a chat and they say I’ll receive a email later today, I’m out over $600! If I had that kind of money I wouldn’t be repairing my old appliances to just hopefully keep them going, Guess I’m on to the bank to dispute the charges. Whatever you do, DO NOT ORDER FROM PART AD VANTAGE!!!!

Ordered a $12 drain hose for my washer over the Labor Day weekend (Sat), but had the machine completely fail on Sun (time for a new washer).

Sent two emails (website and internet) requesting to cancel the drain hose order, but only received a manual "it has already shipped" reply at 1pm on Tuesday, 3 minutes after receiving the automated "you order has shipped, you can return it" email. Very convenient.

They had all morning to simply cancel this small order. Non-refundable shipping (both ways) and a restocking fee would cost more then the part itself.

Think twice before order from Part Advantage. There are more honest, customer oriented businesses to choose from.

Avoid using PartAdvantage.com! I ordered a Whirlpool part on November 1st. Got an email acknowledging the order. A month later (Dec.) I submitted an status inquiry via company's website. No reply. The next month (Jan. 6th) called. Agent could care less on the call. Said the latest ETA on delivery of part would be END OF MARCH. I asked to cancel the order and get an email confirming the cancellation. Agent (Silva) flatly stated there would be no email. I then asked for a Confirmation Number for the cancellation. Again, refused to give any number or email confirming that my order is indeed cancelled. Ironic considering their website says "Our goal is to provide the best customer assistance in the appliance parts industry. Each of our service representatives has a minimum of 9 years in parts sales and research with our company." Really? and you have no process for confirming a customer's cancellation of an order? And you communicate nothing to your customer for over two months of sitting on an order?

DO NOT ORDER EVER!!!!!!! I ordered a washer door bellow and the part number I ordered was replaced by another part number which was not for my washer. I called and was told to send part back in original box by the original carrier or no credit issued. Item was returned the following Tuesday and signed for @ 9:02 am by ALFORD. I waited exactly a week with no confirmation from the vendor that my package was received. I then contacted PAYPAL and started a dispute, PAYPAL gave them till October 28 to respond which they did not and PAYPAL issued the refund. DO NOT EVER ORDER FROM THIS VENDOR!!!!!!!!!!!

I ordered a grease filter from their website for my range. When I enter my range model number two parts came up on their website. One was for a range light, the second for a grease filter. I put two filters in my cart and checked out. When I received the filters they were the wrong size. When I tried to resolve this with customer service they were anything but helpful. I was told they do not provide return labels. They best they could do was give me a discounted label which would not be sent for hours or until the next day. They had no explanation how the wrong filter was sent. Bottom line is how do you order from a place that sends the wrong items and then won't pay for the return. Bad business.

I ordered a refrigerator part from them. A day later I get an email stating my order was cancelled because they wanted more money for the part. It was literally a $4 difference. Bad business.