The operative that I dealt with was supper helpful, his English was very good (as my spoken French is poor), and he explained everything in simple terms and was very thorough (Yann Girard). He exp... See more
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Superb experience honestly, even though I am unable to express myself so well in French, the advisor literally held my hand every step of the way, explaining every detail , slowly and repeating where... See more
The advice given was clearly presented over the phone. The documents received by email were clear to follow and understand. The prices offered were extremely favourable and reduced my outgoings signif... See more
Excellent WhatsApp chat with Adnane who provided everything I needed (and it was a lot), including a new fixed offer for the next 12 months which I've accepted. Very happy with the service over the la... See more
Company details
Written by the company
Leader de l’électricité en Suisse depuis 1894, Alpiq fournit aux particuliers français une énergie fiable et compétitive. 100 % de nos clients paient moins cher que le tarif réglementé et bénéficient d’un service client réactif et à l’écoute !
Contact info
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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New Contract with Alpiq over Selectra
I make a contract over Selectra... it was very fast... I hope all will work as promised but if it do so... I`m so happy with Alpiq. And as non french speaking people selectra helped me so great with english speaking team members... many thanks
October 8, 2024
Unprompted review
Reply from Alpiq
Hello,
We are pleased that you appreciate the simplicity of our subscription process and your experience with our attentive customer service. Thank you for your feedback !😊 If you have any questions, our team is at your service via phone, email, WhatsApp, Facebook Messenger, and Twitter DM.
Best regards,
The Alpiq Team
The girl who has talked with me really…
The girl who has talked with me really super nice ! she had a lot of patience with me, I am really appreciate it. thank you very much
September 23, 2024
Unprompted review
Reply from Alpiq
Hello
We are glad to hear that you are pleased of your experience with Alpiq. 😊 If you have any questions, our customer service is available by phone, mail, Whatsapp, Facebook Messenger and Twitter DM.
Have a nice day,
The Alpiq team
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