We have bought many BMW's over the years from Partridge BMW and dealt with Kevin Diaper many times he is a true credit to the business with his professional manner vast knowledge and friendliness that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Partridge BMW were the dealership that supplied my X1 mild hybrid car. Mitchell Woollard took me through the process. He was attentive and accessible at all times to answer my queries. He was willing... See more
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Izabela Lazi at Partridge Hampshire has been absolutely superb in pulling out all the stops to meet a clients requirement for a quick turn around on his M5. Service levels like this rarely exist in... See more
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I've liaised with Zdenek and Marius on many requests especially on short notice, and every single time they deliver top-notch service. They are incredibly reliable, efficient, and always go that ext... See more
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Company details
Written by the company
We are Hampshire’s BMW experts. We offer the highest levels of service and expertise whether you are looking to buy your next vehicle or maintain your current car.
Contact info
Stoney Croft Rise 1, SO53 3YU, Chandler's Ford, United Kingdom
- 02380 689800
- mail@partridgebmw.co.uk
- partridgebmw.co.uk
4.6
Excellent
979 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing BMW
Amazing BMW. We bought a used car from James Ractliffe and he was amazing from start to finish. So helpful and answered any questions we had. Would definitely recommend and worth the hour drive to come and see them.
March 15, 2025
Unprompted review
Reply from Partridge BMW
Thank you for taking the time to let us know how delighted you are with your BMW and for your recommendation.
James will be so very pleased with your feedback and we are very happy you are enjoying the Partridge experience.
Best wishes The Partridge Team
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Great service
Partridge bmw made the whole process really easy, nothing was to much trouble. Special mention to James Ratcliffe personable, knowledgeable and generally a all round nice person to deal with. Thanks again to the team and James. Love my new car.
March 13, 2025
Unprompted review
Reply from Partridge BMW
Thank you for you wonderful review and we are thrilled you love your new car. We know James will be delighted with your comments and we are very pleased you are enjoying the Partridge experience.
We wish you lots of joy and happy motoring.
Best wishes The Partridge Team
Lovely team
Always a pleasure to deal with the Corporate team. Izabela is my go to point of contact for queries. thank you for all your help :)
March 13, 2025
Unprompted review
Reply from Partridge BMW
Hi David
Thank you for your review and glowing comments, the Corporate Team and Izabela will be delighted with your feedback and we are happy that you are enjoying the Partridge experience.
Best wishes The Partridge Team
Had a wonderful time picking my car up…
Had a wonderful time picking my car up from partridge bmw travled all the way from Coventry the sales gentleman James was extremely nice answerd all my questions I need to ask kept me updated on the car all week highly recommend bmw partridge and James is a gentleman to deal with will definitely be buying from here and doing business with him again
March 13, 2025
Unprompted review
Reply from Partridge BMW
Hi John
We are so delighted to read your comments and thank you for your recommendation.
James will be very pleased with the feedback and we look forward to welcoming you back in the future.
In the meantime, if we can be of any further assistance, please do not hesitate to make contact.
Wishing you many happy motoring miles, The Partridge Team
Zdenek was very helpful with an issue I…
Zdenek was very helpful with an issue I had with a leasing order. Gave me some alternative options and clearly explained the next steps.
March 12, 2025
Unprompted review
Reply from Partridge BMW
Hi Richard
Thank you for taking the time to leave a review for Zdenek, who we know will be most pleased and we are delighted you are enjoying the Partridge experience.
If there is anything further we can assist with, please do not hesitate to let us know.
Best wishes The Partridge Team
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Nothing is ever too much trouble
Nothing is ever too much trouble for the Corporate Team at Partridge, have been dealing with them for a number of years and the service levels are always excellent. Big shout to Iz for her help and communication around the delivery and paperwork post order
February 28, 2025
Unprompted review
Reply from Partridge BMW
Hi Ian
Thank you for taking the time to leave a review and letting us know how much you are enjoying the Partridge experience. We will certainly pass on your feedback to Iz and the Corporate Team, who we know will be delighted.
If you require anything else, please do not hesitate to make contact.
Best wishes The Partridge Team
Terible customer service,been waiting…
Terible customer service,been waiting in reception for the past 30 mins and no one seems to aknowlege or update o what is happening with the vehicle i came to collect.Absolute shocking.
February 27, 2025
Unprompted review
Reply from Partridge BMW
Hi Degasia
Thank you for taking time to leave a review and highlighting your experience. Indeed, this service does fall a long way below the standards we pride ourselves on and certainly not how we wish to present ourselves.
We would kindly ask you to contact us via TellToby@partridgebmw.co.uk so that we may learn more of your visit to Partridge, in order that we may have the opportunity to rectify issues for our customers.
Kind regards The Partridge Team
Thanks Partridge
Big shout out to Zdenek Kalok. Always happy to assist and has been very helpful
February 26, 2025
Unprompted review
Reply from Partridge BMW
Hi Ben
Thank you for taking the time to leave such a great review for Zdenek, who will be delighted and we too are very pleased to learn you are enjoying the Partridge experience.
If you need anything else, please do not hesitate to make contact.
Best wishes The Partridge Team
Partridge were very helpful
We found Izabela @ Partridge very helpful and the two BMW i4's arrived on time we were very happy with the service we have received throughout the ordering and delivering process - would use again
January 6, 2025
Unprompted review
Reply from Partridge BMW
Hi Pete
Thank you for the review, Izabela will be delighted and we are very happy to hear you are enjoying the Partridge experience.
If we can be of any further assistance, please do not hesitate to make contact.
Best wishes The Partridge Team
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Poor Customer Service
I located a Z4 M40i on the BMW UK website. I then contacted the Partridge dealership and spoke to Kevin. I explained that I was very interested in the car but would not be able to test drive it for several days due to work and personal commitments. I asked if there was any way that I could reserve the car for longer than the usual 24hrs. We worked out a solution that would involve sending a deposit of £1000 to hold the car. The following morning, before securing the reservation, I noticed on Partridge's website that the car was marked as reserved. I called Kevin to query this, and after checking with his manager, Kevin confirmed that the car was still for sale. After completing several forms, I then transferred £1000 to reserve the vehicle on the Friday morning, and agreed that I would test drive the car on Sunday afternoon. So far all was going to plan.
Later that afternoon, I received a phone call from the sales team manager to say that there had been a communication breakdown amongst the sales team and the car had already been sold.
I eventually received my deposit back on the Monday.
I am very disappointed at the lack of communication that led to this error, especially as I had made it quite clear right from the start of my intention to purchase subject to a test drive!
February 7, 2025
Unprompted review
Reply from Partridge BMW
Dear Jason
Thank you for taking the time to share you recent disappointing experience with Partridge and I am writing regarding the vehicle you were interested in purchasing.
Unfortunately, it can be a difficult situation when multiple customers wish to purchase the same car and on rare occasions, more than one customer places a deposit on the vehicle simultaneously.
In this instance, we were faced with a situation where we had to make a decision and we regret to inform you that another customer was able to secure the vehicle. We understand that this news is disappointing and we sincerely apologise for the inconvenience it may have caused.
Please know that we value your interest in our vehicles and we would be more than happy to assist you in finding a similar car that meets your needs or notify you if another vehicle becomes available.
Thank you for your understanding, and we hope to have the opportunity to serve you again in the future.
Best wishes The Partridge Team
Contacted this dealership about a Mini…
Contacted this dealership about a Mini for sale.
Jason Young contacted me, He answered my questions. I Told him the car sounded perfect!
When can I test drive, as I live 60 miles away, and purchase and drive the car away?
I was then told there was a problem with a part for the centre console, which was previously never mentioned in the extensive email correspondence. However it would be ordered and with them in 24 hrs.
I was told the Mot would Not be done till Friday, and the car was in their loading bay????
"24hrs later , I see the car has been removed from Auto trader .
I immediately contacted Jason, who only then informed me the car was now sold!
I am somewhat disappointed that Jason did not even give me the option of securing the vehicle, with ie deposit, or indeed inform me the car was sold!
It appears this company employ staff with absolutely NO integrity , good manners, or indeed good business sense!
An unhappy customer, who would advise others NOT to dealer with this company, as I have no intention of looking at any other of their vehicles now or in the future!
February 10, 2025
Unprompted review
Reply from Partridge BMW
Dear Liza
Thank you for taking the time to share you recent experience with Partridge and I am writing regarding the vehicle you were interested in purchasing.
Unfortunately, it can be a difficult situation when multiple customers wish to purchase the same car and on rare occasions, more than one customer places a deposit on the vehicle simultaneously.
In this instance, we were faced with a situation where we had to make a decision and we regret to inform you that another customer, who did not want to wait for the preparation work to be done, was able to secure the vehicle. We understand that this news is disappointing and we sincerely apologise for the inconvenience it may have caused.
Please know that we value your interest in our vehicles and we would be more than happy to assist you in finding a similar car that meets your needs or notify you if another vehicle becomes available.
Thank you for your understanding, and we hope to have the opportunity to serve you again in the future.
Best wishes The Partridge Team
After last years disappointment of…
After last years disappointment of visiting this dealership, ( my local dealer ) a friend of mine asked if I would go with him to look at a car that they have in stock. I warned him that last year when I went to buy a car, nobody was interested and I took my money to Wood at Salisbury and they were very helpful and sold me a car.
Anyway, not to be put off I said they have probably changed now and got better.
How wrong I was.
We got to Partridge BMW today at lunchtime to look at an X3 that is advertised at £37,892. We spent a good 10 minutes looking around the car and then went in the showroom to speak to a salesperson. After 10 minutes of waiting, nobody even said hello to us, let alone asked if we needed help.
Looks like nothing has changed. And my friend is taking his £40,000 budget elsewhere.
February 8, 2025
Unprompted review
Reply from Partridge BMW
Hi Ben
Thank you for sharing your feedback with us. We truly appreciate the opportunity to address your concerns and improve our services. Our goal is always to provide the best possible experience for our customers, and we apologise that we fell short on this occasion.
We would ask if you could make contact via TellToby@partridgebmw.co.uk, so that we may discuss the experience in more detail.
Best wishes The Partridge Team
An excellent service
I received an excellent service from the team at Partridge BMW. Of particular note was the support provided by Zdenek Kalok & Lucy Truscott. I would highly recommend.
February 4, 2025
Unprompted review
Reply from Partridge BMW
Hi Jack
Thank you for leaving a review and for your recommendation.
We know Zdenek and Lucy will be delighted with your glowing comments and we are pleased to learn you have enjoyed the Partridge experience and we appreciate you taking the time to let us know.
Best wishes The Partridge Team
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Amazing service
I've been dealing with Patridge of Hampshire for my new 218i M Sport Grand coupe. Suraj who we were dealing with, was amazing and he made the entire experience seamless and stress-free. Suraj was professional, knowledgable and incredibly efficient. He had everything ready for us. Its clear he values his customers time and ensures they get exactly what they need. Highly recommend going to Suraj if you are looking for a new vehicle.
January 15, 2025
Unprompted review
Reply from Partridge BMW
Hi Farry
Thank you for taking the time to leave such wonderful feedback and for your recommendation.
We are so very happy to learn you are enjoying the Partridge experience and we know Suraj will be absolutely delighted with your comments.
We wish you lots of happy motoring in your new vehicle.
Best wishes The Partridge Team
Great delivery experience
First BMW, really good experience getting it delivered.
It’s an EV through my work from a fairly fiddly scheme. This meant I had to chop and change the delivery date a couple of times to fit the company rules.
Lucy helped with the delivery and was fantastic, really really helpful and walked me through the process.
Just wanted to say thanks to Lucy and the rest of the delivery team for getting it all sorted.
January 14, 2025
Unprompted review
Reply from Partridge BMW
Hi Tom
Thank you for your glowing review, we know that Lucy will be delighted and we are so pleased to learn you are enjoying the Partridge experience.
We wish you lots of enjoyment with your new car and if you have any questions, please do make contact,
Best wishes The Partridge Team
Definitely made the right choice choosing Partridge BMW
What a wonderful bunch they are at Partridge - to be treated like a valued customer is quite a wonderful thing.
I don't change cars too often and I generally find the experience of changing a car quite stressful - there is a lot of paperwork these days especially - but Raj and his colleagues made the entire process very straightforward - as well as making it pleasant too.
December 20, 2024
Unprompted review
Reply from Partridge BMW
Hi Richard
Thank you for taking the time to leave such a wonderful review and we are so pleased to learn that you have enjoyed the Partridge experience.
We will of course pass on your comments to Raj, who we know will be delighted with your feedback.
If there is any further assistance required, please do not hesitate to make contact.
Best wishes The Partridge Team
Professional and supportive team! Highly recommend!
I've been dealing with Patridge of Hampshire for my new BMW iX1 and they have been very professional and helpful in my journey. I would like to give a shout out to Zdenek Kalok who was quite fast in resolving all my queries especially during the holiday seasons. Highly recommend Patridge of Hampshire for their supportive team.
December 30, 2024
Unprompted review
Reply from Partridge BMW
Hi Ankit
Thank you for your wonderful comments and recommendation, we are so very pleased you have enjoyed the Partridge experience.
We will certainly pass on your comments to the Team and Zdenek, who we know will be delighted.
If we can be of any further assistance, please do not hestiate to make contact.
Best wishes The Partridge Team
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Thank you, Izabela!
Izabela was an absolute lifesaver who went above and beyond to help us out when another company repeatedly let us down. Friendly, efficient service, and nothing was too much trouble. Thank you, Izabela, you're a hero!
December 13, 2024
Unprompted review
Reply from Partridge BMW
Hi Barry
Thank you for taking the time to leave such a glowing review and we are delighted that Izabela was able to assist and that you have enjoyed the Partridge experience.
We will certainly pass on your comments to Izabela, who we know, will be so very pleased and we wish you lots of happy motoring miles in your new car.
Best wishes The Partridge Team
Zdenek was very helpful and…
Zdenek was very helpful and knowledgeable. He explained everything I needed to know and also found me solutions to the situation I am in. It was an absolute pleasure speaking. Thank you.
December 17, 2024
Unprompted review
Reply from Partridge BMW
Hi Rahul
Thank you for taking the time to leave a review and letting us know about your Partridge experience, which is very much appreciated. We will certainly pass your comments on to Zdenek, who will be delighted.
Best wishes The Partridge Team
Great experience with Zdenek Kalok in…
Great experience with Zdenek Kalok in the Corporate department. Always keeping me updated on my new vehicle order.
December 13, 2024
Unprompted review
Reply from Partridge BMW
Hi Ian
Thank you for your feedback and review, which we will share with Zdenek. Its good to learn you have enjoyed the Partridge experience.
Beset wishes The Partridge Team
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