Parts Big Boss Reviews 

584
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about failing to receive their ordered items or getting any tracking updates, leaving many waiting for extended periods after making advance payments. People also noted that the support team was completely unresponsive, making it impossible to get clear answers or refunds regarding missing deliveries. Though some reviewers were happy with their experience, a small group of buyers mentioned receiving correct car parts that were a proper fit. These individuals appreciated obtaining the exact items they needed for their vehicles when their specific orders arrived successfully without issues.

What people talk about most

Order

Customers consistently note negative experiences with order processing, frequently highlighting severe delays... See more

Product

Customers consistently express deep disappointment regarding products, highlighting severe delivery delays... See more

Response time

Consumers express deep frustration and dissatisfaction regarding the response time and unresponsiveness... See more

Website

Reviewers mention negative feedback about website, consistently reporting that orders remain stuck on... See more

Payment

Clients report issues with payment processes and subsequent communication delays. Reviewers consistently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered a set of Door Visors for a Fiat Linea. They took forever and sent the set of 4 using India Post with minimal packing. One of the door visors came in 3 pieces. When I contacted customer servi... See more

Company replied

Rated 1 out of 5 stars

Hear me out, Don't fall for this website, they might have the parts listed on their website but they source from other suppliers. the result is long waiting times. slow response from team, frustrat... See more

Company replied

Rated 1 out of 5 stars

The items "Front wheel bearings for Chevrolet Spark" vide Order 100216935 Dtd. 26/07/2025 but till today the required said items have not been dispatched. During the inquiry about tracking the order,... See more

Company replied

Rated 1 out of 5 stars

Cheating site. Don't fall in their offers. You wont recive your products You will loose your money. Customer support is only upto the placement of order. After that no respons /reply.my experience.... See more


Company details

  1. Auto Parts Store

Written by the company

India's most authentic car spare parts portal. We aim to provide wide variety of car parts at the most reasonable prices. Your one stop shop for making car maintenance, a "Hassle Free Experience"


Contact info

1.9

Poor

TrustScore 2 out of 5

584 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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1.9

All reviews

(584)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 3 out of 5 stars

Doesn’t send you the parts as promised. Don’t expect refunds as well.

Looks like a fraud company to me. I've tried to order(100202083) a part for my car and paid advance amount but the order got canceled. I thought the order was failed and made another order(100202091) with full payment. It has been 13days and still no shipment has been made. I'm still waiting for the refund on 100202083 and waiting for the delivery of 100202091. I've raised a support ticket and called over the mobile number. They simply said I will get a refund for the canceled order and delivery for the paid order which never happened as of now. I'll change this rating if I ever receive a legit parts I've ordered.
Editing this as I received the products from successful order after 30days. Quality is reasonable. No refund was initiated for cancelled Order yet.

October 18, 2024
Unprompted review
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Rated 1 out of 5 stars

Order no#100199884.The way product…

Parts Big Boss Fraud Company,I contact them phone Or mail etc but no one answer.Order no#100199884.The way product damage is like throwing the product while putting.I don't want your products anymore. I will return it. Tell your courier person to pick up the products as soon as possible.

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

Order #100199588

Order #100199588
On 19Aug2024 , I placed the order and received the same. I thank the team for delivering the items safely, and I felt personally your are one of the trustful site to purchase car products. I suggest you to avoid delay to deliver products and remaining all ok

September 5, 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised for the delay in your order.

Your order is shipped with xpressbees and shipment details have been sent to you on your registered contact number.
https://shipment.xpressbees.com/shipping/tracking/14355940079891

Regards.

Rated 1 out of 5 stars

Order yet to received

Order #100199277 ,
On August 14, I placed the order and used GPay to make a 10% advance payment. I have not received a tracking number yet, though. When will my order be delivered?

September 3, 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Hello Sir,

Please accept our sincere apology for the inconvenience caused to you due to the delay.

As per the latest updates, your order is in transit and it can be tracked from this link: https://shipment.xpressbees.com/shipping/tracking/14356040034241


Your patience would be appreciated.

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Rated 5 out of 5 stars

Great Service

Great Service. Parts are correct
Thanks
Parts Big Boss

August 24, 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are glad to know that you are happy with our satisfactory services.
Looking forward to serve you again.

Regards.

Rated 1 out of 5 stars

Substandard items and fraudulent firm

I had ordered XL6 headlight chrome garnish about a month back and both times I received broken items. The last consignment was returned to them on 4 July 24 and received by them by 9 July 25. Despite whatsapp messages and raising a ticket, the refund has not been received till date. Interestingly I brought the same item from Kashmiri Gate for Rs 800/- for which these people charged me Rs 1400/- plus. There is no way to contact these people except through whatsapp wherein they hardly respond. Seems to me a fraud company fleecing people. Please avoid them. Seriously contemplating approaching consumer forum.

July 9, 2024
Unprompted review
Rated 2 out of 5 stars

no reponse

okk goods expected soon.

August 10, 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Hello Sir,

Please accept our sincere apology for the inconvenience caused to you.

As per the latest updates, your order 100198273 has been successfully delivered to you.
https://shipment.xpressbees.com/shipping/tracking/14344942119323

Regards.

Rated 1 out of 5 stars

Fraud - Ordered Nano part on 25th July

Ordered Nano part on 25th July. No tracking and phone switched off. No refund. It's a Total fraud company. Police action will be initiated to investigate this company's activities.

July 25, 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised for the inconvinence caused.

The refund of the advance paid amount INR 266/- for your order 100198177 was processed on 03 Aug 2024 with RRN number 421610190060.

Kindly verify the refund status with your bank through the shared RRN/ARN

Hope this information helps.

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Rated 1 out of 5 stars

fraud company

fraud company . loters. they take online money and never deliver product.
i am looted by this company and foung in consumer court. all those who suffered contact me
we will take this fake looters to legal

August 8, 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised if you had an unpleasant experience but also skeptical that what went wrong from our end.

Kindly be informed that your order number 100198634 made on 2nd August has been shipped on 7th August which can be tracked from below link:
https://shipment.xpressbees.com/shipping/tracking/14356040026710

Hope this information helps.

Rated 1 out of 5 stars

Very much bad service

Very much bad service. Don't buy.

July 27, 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

Please accept our sincere apology for the inconvenience caused to you.

Kindly help us resolve the issue you faced with us, we would be thankful if you can enlighten the grievance with us over email at support@partsbigboss.in.

Regards.

Rated 1 out of 5 stars

Product delivery

I have ordered a part 10 days no tracking no response I have paid for the item know to cancel the order I have been calling no body picks the phone my 1st and last buying I never recommend anyone

July 15, 2024
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised for the inconveniences faced.

As per the Latest update, your order number 100197649 has been delivered to you by Xpressbees with AWB number - 14355940059969.

Regards.


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