Parts City Australia Reviews 144

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

GR8 QUICK SERVICE SECURE PACKAGING NO DAMAGE TO MY TWIN AWSOME POWERFULL THERMO FANS VY SERIES 2 WAGON GOT ME OUT OF HEATING PROBLEMS I READ SOME OF THE NEGATIVES QUITE SUPRISED GUYS .IT MITE HELP TO... See more

Company replied

Rated 5 out of 5 stars

Clear guidelines. Quick communication. Even after Shop and Auspost conspired to send me the incorrect tracking number - the owner of the site texted me with the image of the tracking details.... See more

Company replied

Rated 1 out of 5 stars

Absolute disgusting quotes for transport. This rubbish establishment is profiting on postage. I got quoted $300.00 + a create for a door. COME ON! I get many deliveries from QLD This place is a RIP O... See more

Company replied

Rated 5 out of 5 stars

This was the first time we have used Parts City Australia to supply our company aftermarket parts. We were pleasantly surprised firstly of the quality of the part and secondly the time of delivery wh... See more

Company replied

Company details

  1. Auto Parts Store
  2. Auto Accessories Wholesaler
  3. Auto Body Parts Supplier
  4. Car Accessories Store
  5. Racing Car Parts Store

Written by the company

Parts City Australia always offers low prices in car parts. We have 30000+ products you can buy your quality car parts from Parts city Australia. Aftermarket and genuine parts car parts & accessories #partscityau #partscityaustralia


Contact info

3.8

Great

TrustScore 4 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Part arrival

Part arrived Tuesday, 23rd May.
Received in good order. Parcel marked 'Fragile', although no protective wrap.
Part was hard to source & Parts City Australia delivered in good time.

May 14, 2023
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Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

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Rated 1 out of 5 stars

No contact

No contact, I had to phone to see what is happening. Wrong Bumper Bar, out of pocket to send it back. No contact again, phoned and found.they didn't have the right one. Absolute complete stuff up. My car off road for over a month. Disgusting service.

March 24, 2023
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Reply from Parts City Australia

Sorry For That. If possible share ur problem on Phone call or Inbox Usb on Facebook Page.
https://www.facebook.com/Partscityaustralia/shop

Rated 5 out of 5 stars

GR8 QUICK SERVICE SECURE PACKAGING NO…

GR8 QUICK SERVICE SECURE PACKAGING NO DAMAGE TO MY TWIN AWSOME POWERFULL THERMO FANS VY SERIES 2 WAGON GOT ME OUT OF HEATING PROBLEMS I READ SOME OF THE NEGATIVES QUITE SUPRISED GUYS .IT MITE HELP TO GIVE PARTS CITY THE RIGHT PART INFO AS THEY ARE NOT MAGICIANS ......ONE HAPPY CHAPPY .....JOCK HERVEY BAY...

March 27, 2023
Unprompted review
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Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS BACKYARD CHOP SHOP

PURCHASED A FLARE TO SUIT AN AMAROK BUMPER. RECEIVED IT AND NONE OF THE TABS TO MOUNT IT LINED UP. WAS TOLD FROM SUPPLIER TO GO DOWN AND BUY GLUE AND STICK IT ON THATS WHAT MOST PEOPLE DO.... SENT IT BACK FOR CREDIT AND WAS TOLD I COULD ONLY HAVE STORE CREDIT. POOR CUSTOMER SERVICE AND DODGY PARTS. DONT BUY ANYTHING FROM THESE GUYS. PARTS ARE SOLD OUT OF THE BACK OF A HOUSE NO ADDRESS TO SEND ANYTHING BACK AND WHEN ASKED FOR A NAME THEY WOULD NOT GIVE ONE. NOT WORTH THE HEADACHE.

April 13, 2023
Unprompted review
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Reply from Parts City Australia

Sorry For That. If possible share ur problem on Phone call or Inbox Usb on Facebook Page.
https://www.facebook.com/Partscityaustralia/shop

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Rated 3 out of 5 stars

Hi I’m very impressed with your…

Hi I’m very impressed with your response to my problem sending out a replacement part after the first was broken in freight
My problem is that it’s listed wrongly it doesn’t fit my gu patrol 2006 my fan is central mounted not off to one side please advise me if you can get the correct one thanks

February 19, 2023
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Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 5 out of 5 stars

Great service

Great service, prompt delivery .

March 1, 2023
Parts City Australia logo

Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 1 out of 5 stars

No not good at all disgusting service

No not good at all, made a purchase on ebay suppose to be 24hr send order after payment recieved, it's been 3 days and just got a message to say been out of office or 2 days bulldust yous knew the order had to be sent due to earlier messages, don't know status of your order for as christ sake just refund me so I can go elswere minus 5 stars never again

February 26, 2023
Unprompted review
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Reply from Parts City Australia

Sorry For That. If possible share ur problem Phone call or Inbox Facebook Page.
https://www.facebook.com/Partscityaustralia/shop

Rated 1 out of 5 stars

NO instructions how to fit

There are NO instructions in the package on how to fit the motor or which way the springs and retainers fit. No lithium grease or anything to assist in the movement when fitted. I would not deal with this company again.

January 30, 2023
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Reply from Parts City Australia

Sorry For That. If possible share ur problem Phone call or Inbox Facebook Page.
https://www.facebook.com/Partscityaustralia/shop

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Rated 5 out of 5 stars

Excellent part

Take good care of items and it is very good quality of products and good price.

January 17, 2023
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Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 5 out of 5 stars

Don’t look anywhere else

Easy, fast and the right price!

January 9, 2023
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Reply from Parts City Australia

Thanks For Your Review. We Hope again you come back our Parts City Australia Store.

Rated 1 out of 5 stars

Don’t buy from parts city

I bought a product that they advertised on their web site, when it arrived it was different from what I bought. I raised this with them and they said just use it. They have ignored all emails and refuse to help me. Worst company practices.

December 18, 2022
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Reply from Parts City Australia

Sorry For That. If possible share ur problem Phone call or Inbox Facebook Page.
https://www.facebook.com/Partscityaustralia/shop

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Rated 1 out of 5 stars

My item was apparently shipped on…

My item was apparently shipped on Monday however I am yet to receive even a tracking number let alone the item, was led to believe express post was 1 to 4 working days and today is day five so I guess I paid for a service that I didn't receive, I have sent messages to you guys and I haven't received a response goi g o three days since original msg was sent regarding tracking number, very disappointing service.

December 4, 2022
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Reply from Parts City Australia

Sorry to here your problem and Thanks For your feedback. Please contact our Facebook inbox or live chat We Hope again you order on parts City Australia

Rated 5 out of 5 stars

Great product

Great product, arrived quickly.

November 30, 2022
Parts City Australia logo

Reply from Parts City Australia

Thanks For your feedback. We Hope again you order on parts City Australia

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Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great product

November 4, 2022
Parts City Australia logo

Reply from Parts City Australia

Thanks For your feedback. We Hope again you order on parts City Australia

Rated 1 out of 5 stars

Unfortunately poor service

I ordered a part through these guys and have been highly anticipating the arrival of the part for a couple weeks. Well i recieved a notification saying i have been refunded the price of the item although the so called "tracking" says its still in transit and i actually haven't recieved the refunded amount. It was quite a let down that i wasn't contacted in regards to why the order was refunded as when i ordered the part it said it was in stock in my state.

November 4, 2022
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Reply from Parts City Australia

Sorry to here your problem and Thanks For your feedback. Please contact our Facebook inbox or live chat We Hope again you order on parts City Australia

Rated 1 out of 5 stars

My first phone order did not happen

My first phone order did not happen
My second online order has not arrived

October 18, 2022
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Reply from Parts City Australia

Sorry to here your problem and Thanks For your feedback. Please contact our Facebook inbox or live chat We Hope again you order on parts City Australia

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