Absolutely avoid!!!
Absolutely avoid!!!
I never normally take time to review, I like to give everyone the benefit of the doubt, however I ordered a Dyson bin part online from this company that said it would be compatible with my Hoover . It was not, and wouldn’t fit my Dyson, I took the blame as my own that perhaps I had not ordered it correctly, I emailed the company twice to get no response. I then rang and managed to speak to what I thought was a lovely guy who asked me to return the item at my own cost and then they would send me out a non-genuine Dyson part at the same price as I had paid for the genuine part, but I was assured it would fit my hoover, I accepted this as all I wanted was my hoover to be fixed. The part has now arrived and has the same trouble as the first part and does not fit my hoover. I rang up today to try and send it back, but they wanted me to pay the shipping fee, even though they were the ones that sent out this incorrect part . After a discussion with GARY, he was very obnoxious and unwilling to give on the shipping fee despite it being their fault, he said I can either refund this part Less the shipping fee or keep it. He also told me that he was Unable to help me and that I was taking up his ‘precious’ time.
I actually can’t believe that someone in the Company would say this. He said, if I wasn’t happy, I could take it further. I asked if I could take it further to which he replied there was no one to help me any further and he was the only one!! Wow!
November 4, 2024
Unprompted review