Ordered a blower motor for a convection oven. Took a month to receive it called them a few times to try and get an update on the order. Met a lot of resistance from the one person we managed to get in... See more
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They don't respond to emails or phone messages. I tried calling multiple times, but was sent to voicemail immediately. I emailed twice but no response. I placed an order 3 weeks ago and haven't rec... See more
Since we have discovered PartsFPS it has been a refreshing discovery. 1- Their pricing is very competitive 2- They respond by email on any shipping holdups- acknowledge orders promptly, and ship ou... See more
Tried parts FPS because of reasonable prices and they showed all parts in stock. Received part of order although invoice showed complete order shipped. Call service number and got the same rude person... See more
Company details
Written by the company
We supply Restaurant equipment parts, restaurant parts, commercial food equipment parts, ice maker parts, ice machine parts, fryer parts.
Contact info
1 Radisson Plaza Ste 800 New Rochelle, NY, 10801, New york, United States
- +(315) 675 7792
- contact@partsfps.com
- partsfps.com
Hasn’t replied to negative reviews
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Not reliable
Tried parts FPS because of reasonable prices and they showed all parts in stock. Received part of order although invoice showed complete order shipped. Call service number and got the same rude person other reviewers mentioned. Was told it was shipping but wouldn't say when. Follow up phone calls went unanswered, sent emails and then was told part unavailable. Reordered parts from reputable supplier. As others stated,poor customer service and inaccurate listings.
What I needed when I needed it
What I needed when I needed it, website is easy to navigate.
Fast service and quality part
Ordered 2nd day air
Ordered 2nd day air , received it 5 days later , one switch is broken . Tried To call no answer, no response to 2 emails . We are an extremely busy restaurant and hence due to not receiving our replace part we were with out a fryer warmer for 6 days over the Thanksgiving weekend
They are laying
They are laying. They say that have something in stocks and I pay 2dn day shipping and now I have to wait to December since Nov 18
Lightning fast shipping!!
My several orders placed arrived very…
My several orders placed arrived very quickly and smoothly.
You had what I needed at a reasonable…
You had what I needed at a reasonable price.
We recieve it on time.
The parts were correct and worked
5 STARS FAST SHIPPING GREAT PRODUCTS…
5 STARS FAST SHIPPING GREAT PRODUCTS AND SERVICE!
Easy to order and fast shipping.
SHUT THIS PLACE DOWN!!!! SCAMMERS
If I could give 0 stars I would. I ordered a part from here they sent me a o ring but not the water sensor then the guy tells me he will call me back after he speaks to the warehouse 2 days in a row. I paid $52 in shipping and inky received 1 out of 2 parts so I co tact through email and they tried telling me it is on national backorder and won't be available till the middle of November. I ordered from a different company and got it in less than a week. I demanded a refund still no response from these jokers. Customer service sucked they don't return calls. DONT ORDER FROM THIS PLACE YOU WILL GET SCREWED. SOMEONE NEEDS TO SHUT THIS PLACE DOWN FOR GOOD.
The part that came in was broken
The part that came in was broken, I had to rebuy the ice machine part and paid for overnight because I own a motel and had to get the machine working right away because it was down for about a week. Order Thurs. 2nd part did not show up till Monday. And I still have to deal now with returning the 1st one and pay for shipping again to hopfully get my money back.
NEW CUSTOMER EXPERIANCE; with PartsFPS
Since we have discovered PartsFPS it has been a refreshing discovery.
1- Their pricing is very competitive
2- They respond by email on any shipping holdups- acknowledge orders promptly, and ship out in stock items rapidly
3- They appear to offer most mfg parts for a one source stop & parts replacement source.
Falsely advertises that they have parts…
Falsely advertises that they have parts in stock. They don't answer phone calls. You are emailing back and forth to resolve the refund issue. They wasted my time!!!
Vulcan 0ven door hinges
Ordered 2 0ven door hinges, received timely and fit the old Vulcan stove at best price. thank you
Excellent service and worth buying
False advertising
False advertising about having an in stock. Then sends an email saying it will be like 3-4 months before.
genuine spare and fastest delivery
genuine spare and fastest delivery
i would like to suggest that parts fps should launch the mobile application for better customer experience.
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