Michigan Powersports, Inc. Reviews 

I’m extremely disappointed with my experience with parts giant

I ordered a Vance & Hines PCX Upsweep 2-into-1 Full Exhaust System for my 2021 Harley-Davidson Low Rider S. The exhaust arrived defective and scratched, so I contacted Parts Giant to request a replacement.

What should have been a simple warranty/replacement issue has now taken almost a month.

Unfortunately, the customer service experience has been just as disappointing. The representative I dealt with was arrogant and dismissivefrom the beginning. He made several promises, including that he would send me a confirmation email regarding the replacement shipment.I never received this email as he promised.

From what I remember, his name is Jeff.

I did receive UPS notifications about a delivery, but because I never received the promised confirmation from Parts Giant, I did not know that the UPS shipment was the replacement exhaust. The delivery attempt happened over the weekend when I wasn’t home, and the package was eventually returned.

When I called the representative to explain the situation, instead of trying to resolve the problem, he was again extremely dismissive and simply told me that they would refund the money and will never get a new product, which is unbelievable because it wasn’t my fault that it arrived scratched and damaged.Jeff the representative said that he already paid too much for the delivery, which is unbelievable and unprofessional to say that specially because it was defective and not my fault.

After waiting almost a month to receive a replacement for a product that arrived defective and scratched in the first place, this is completely unacceptable to me.

I’m a business owner myself, and I understand that mistakes happen. What matters is how a company treats its customers when something goes wrong. Unfortunately, parts giant failed in that regard.

I honestly did not want to leave a negative Google review. I tried to resolve this directly with the company, but after almost a month of frustration and dealing with a representative who seemed unwilling to take responsibility or help, I feel I have no other choice

They don’t accept defective new parts for return or exchange. I purchased a new sprocket and chain set. The rear sprocket and chain were fine, but the front sprocket didn’t fit, it was defective. After 6 emails they said they won’t accept the return /exchange and that I should have returned the defective item BEFORE trying to install it. The logic is circular.

It’s a $24 part and now they have a bunch of bad reviews for not honoring their “fitment guarantee.” The company needs basic customer service training, I would have written a glowing review if they honored their guarantee.

DO NOT ORDER ANYTHING FROM THEM!!

After I looked up my mx bike make and model on their website and ordered a tank that seemed like it fit because it was the first one that showed up but did not. I contacted them and they said it’s my fault and I must pay for the return shipping. I sent it back and now they have had my tank for 4 business days and I have not seen a refund yet. I sent the package back with all the info on the side of the box in clear view. After looking at the google reviews I wish I never ordered from them. People saying they send stuff to the wrong address, cancel orders, don’t refund people for parts the arrived broken. Are they waiting for someone to sue them for bad business practices? They have a 1.5 star review rating on BBB and a 3 star on google. I would steer clear from them and never order from their website.