Although paying with Paypal to this site did not work and was not notified until I did not receive my package, I had to call to be told they had to unlock the payment, then still did not receive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to find the part we needed considering its an AC unit that is almost 30 years old. However, I wish it was stressed that orders made after 5pm would not be processed until the next day,... See more
Company replied
I ordered some parts for our large stand mixer and a steam kettle on a Saturday and chose express delivery which made it to our business on Tuesday. Coming all the way to Van Island was great to see... See more
Company replied
Was asking and paying for fast shipping, yes a little bit expensive but my stuff arrive in 2 days, was happy it brand new OEM part that work very fine... very happy experience with Parts Town, first t... See more
Company replied
Company details
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was fast
Delivery was fast . Seller very noligable and helpful in making sure that I was choosing the right part
April 28, 2026
Reply from Parts Town Canada
Hello Jim,
We're happy to hear that the delivery was fast. We're also glad that our team's knowledge and assistance ensured you selected the correct part. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Noah,
We appreciate you taking the time to leave us such a fantastic review! We are so happy to hear you received fast delivery at a good price. Thank you for choosing Parts Town Canada!
Sebastian
Return customer
Return customer - great service, fast, efficient and good communication.
April 28, 2026
Reply from Parts Town Canada
Hello!
We're happy to hear that you had a great experience with our service! We appreciate your positive feedback and are grateful for your continued support. Thank you for choosing Parts Town Canada!
Sebastian
Their website was very easy to navigate…
Their website was very easy to navigate and check out and the product came quickly and well packaged.
April 28, 2026
Reply from Parts Town Canada
Hello Paula,
We're happy our website was easy to use for navigation and checkout. We appreciate that the product arrived quickly and was well-packaged. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Jim,
Thank you for your positive feedback! We're happy to hear that you received quality parts quickly. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Terry,
We're happy to hear that you had such a great experience with our product and fast shipping. Thank you for choosing Parts Town Canada!
Sebastian
Parts are correct and awesome
Parts are correct and awesome. But your purolator delivered to a grocery store in another county!! quite a distance from the address we provided.
April 24, 2026
Reply from Parts Town Canada
Hello Ryan,
We appreciate your feedback and are glad the parts met your expectations. We are sorry to hear about the delivery issue and the inconvenience it caused. We'll look into this to prevent similar problems in the future.
Sebastian
You showed parts in your warehouse but…
You showed parts in your warehouse but canceled order showed nla. I was told an account manager would get a hold of me and never did. I bought it from a competitor.
April 24, 2026
Reply from Parts Town Canada
Hello Pierre,
We regret that the part was unavailable after it was shown in our warehouse. We are also sorry that you did not receive a call from an account manager. We appreciate your feedback, and we'll investigate this situation.
Sebastian
Ordered a part for my stove and it was…
Ordered a part for my stove and it was promptly delivered the following day, unfortunately the part was slightly damaged most likely from manufacturing. Parts Town gave me a total refund due to the part being on back order. Overall excellent service, thank you Parts Town.
April 24, 2026
Reply from Parts Town Canada
Hello Michael,
We appreciate you taking the time to share your experience. We are happy to hear that you received your order quickly. We regret that the part arrived damaged, but we're glad we could provide a refund. Thank you for choosing Parts Town Canada!
Sebastian
J'son is very helpful when we need him…
J'son is very helpful when we need him and service and delivery has been Great
April 23, 2026
Reply from Parts Town Canada
Hello,
Thank you so much for your 5-Star review. We will share this with J'son to let him know to keep up the amazing work. We at Parts Town Canada hope to do more business with you!
Sebastian
Reply from Parts Town Canada
Hello Alistair,
Thank you for taking the time to share your recent experience with Parts Town Canada. Your feedback is very valuable to us as we work to be better each and every day. If there’s anything else we can do to continue improving your experience, please let us know!
Sebastian
Reply from Parts Town Canada
Hello Kirat,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
I didn't receive any confirmation of my…
I didn't receive any confirmation of my order until I contacted them
April 22, 2026
Reply from Parts Town Canada
Hello Brett,
Thank you for taking the time to share your thoughts and feedback with us. We would like to discuss your feedback further if you wouldn't mind. Our customer service team will be reaching out shortly.
Sebastian
I like to thanks for all process from…
I like to thanks for all process from ordering your web side till receiving my items. Thanks for wonderful service. Good service and right product. Very well packing. I will be suggesting your company to all my friend's. Thanks
April 21, 2026
Reply from Parts Town Canada
Hello Brian,
We're happy to hear that you had a wonderful experience, from ordering on our website to receiving your items. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Martin,
We appreciate your 5 Star rating and positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Marino,
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello John,
Thank you so much for the 5 Star rating and positive review. We are thrilled that you are happy with your fast delivery. We appreciate your business.
Sebastian
I had a very good experience
I had a very good experience, I ordered the part
and I received in couple of days. Thank you very much
April 21, 2026
Reply from Parts Town Canada
Hello Roya,
We are happy to hear that you had a very good experience and received the part quickly! We appreciate you taking the time to leave us this positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello George,
We're happy to hear that our parts met your expectations and worked well. Thank you for your positive feedback; it means a lot to us. Thank you for choosing Parts Town Canada!
Sebastian
Fast delivery,very proffesional
April 21, 2026
Reply from Parts Town Canada
Hello Gabriel,
We are so happy to know our fast delivery and professionalism met your expectations. Thank you for choosing Parts Town Canada!
Sebastian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.