Ordered goods 29 Nov 23 - still not received anything despite numerous attempts to contact with no reply
Company replied
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See what reviewers are saying
We often buy from Party Pocket. They have a lovely range of stress / fidget toys at great prices. Our parcels always arrive before the expected delivery date and is always well packaged, often recyc... See more
Company replied
I've brought a lot of sensory toys from multiple sites over the years and party pocket is by far the best value for money! I ordered 25 items and all arrived exactly as expected, packaged well, and... See more
Company replied
Easy to order, kindly reminded me when they thought I had forgotten to collect my parcel. The business isn’t too big & this is a really good point for customers. Postage & packaging isn’t too expen... See more
Company replied
Company details
Written by the company
We are a retail toy and party accessories supplier based in the UK and have over 10 year’s experience working within this industry. We have a wide range of pocket money toys, fancy dress costumes and party accessories for both boys and girls, from pirates and astronauts to princesses and cowgirls.
Contact info
Unit 4B, Birch Mill Business Centre, Heywood Old Road, OL10 2QQ, Heywood, United Kingdom
- 0161 823 0451
- info@partypocket.co.uk
- partypocket.co.uk
Reply from Party Pocket
Thank you so much for your 5-star review! We are so glad you are happy with your purchase and appreciate your feedback. We strive to provide the best products and service, and we are thrilled that we were able to meet your expectations. Thank you for being a loyal customer!
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Item arrived well packed fast service…
Item arrived well packed fast service item what I expected
February 23, 2023
Reply from Party Pocket
Thanks for leaving us such a wonderful review! We are so pleased to hear that you are happy with our service! Best Wishes Party Pocket
Good value and quality.
Bought instead of party bags. Order arrived promptly before scheduled time. Good price for quality balls. Easy to pump and very resistant. Hours of play for very happy children.
February 7, 2023
Reply from Party Pocket
Thanks so much for ordering from us and we are incredibly grateful that you took the time out to leave us this wonderful review! We are glad that you and your children are happy with our balloons. We look forward to serving you again soon. Best Wishes Party Pocket
Fantastic experience with Party Pocket
Fantastic experience with Party Pocket! So happy!! Will definitely use again and recommend to everyone
January 30, 2023
Reply from Party Pocket
Thanks so much for ordering from us and we are incredibly grateful that you took the time out to leave us this wonderful review! We are glad that you happy with our service. We look forward to serving you again soon. Best Wishes Party Pocket
Easy to order
Easy to order, kindly reminded me when they thought I had forgotten to collect my parcel.
The business isn’t too big & this is a really good point for customers.
Postage & packaging isn’t too expensive though we chose to collect on both orders.
Prices are increasing but still ok.
December 12, 2022
Reply from Party Pocket
Thanks so much for ordering from us and we are incredibly grateful that you took the time out to leave us this wonderful review! We are glad that you happy with our service. We look forward to serving you again soon. Best Wishes Party Pocket
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I got exactly what I ordered
I got exactly what I ordered. Not put in an oversized box either!
December 10, 2022
Reply from Party Pocket
Thanks for leaving us such a wonderful review! We are so pleased to hear that you are happy with our service! Best Wishes Party Pocket
Good value
Good value, p&p one payment all items, quick service, good quality products
December 13, 2022
Reply from Party Pocket
Thank you for taking the time to leave us a review - it's much appreciated! We are so pleased to hear that you are happy with the products and service! Best Wishes Party Pocket
Where is my order?
I ordered from here almost two weeks ago. When I asked about the orders whereabouts, they were quite unhelpful, telling me that the package would be with me shortly. They gave me the tracking number but didn’t say which courier it was for. After emailing them again about the order a few days after, I got no reply.
I was hoping that this company would be reliable so that I could use them in future, unfortunately this is not the case.
December 12, 2022
Reply from Party Pocket
Thank you for your feedback,
I’m sorry to hear about your experience and that our staff didn’t meet the level of service we strive for. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards and company’s values. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Unfortunately it looks like Royal Mail lost your parcel during transition. We are really sorry that you did not get your parcel on time. I can see that the full refund has been issued to you.
I apologize again for any inconvenience this caused you.
Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Thank you for bringing this to our attention!
Wonderful website
Wonderful website, quality products, fast delivery and well packaged. Some great Christmas gifts 💝
November 30, 2022
Reply from Party Pocket
Thanks so much for ordering from us and we are incredibly grateful that you took the time out to leave us this wonderful review! We are glad that you happy with our website, our service and the products. We look forward to serving you again soon. Best Wishes Party Pocket
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Product arrived in time and was worth…
Product arrived on time and was worth what I paid for it. My daughter enjoyed wearing it for her nativity costume.
November 18, 2022
Reply from Party Pocket
Thank you for taking the time to leave us a review - it's much appreciated! We are so pleased to hear that your daughter enjoyed her costume! Best Wishes Party Pocket
Reply from Party Pocket
Thanks for leaving us such a wonderful review! We are so pleased to hear that you are happy with our service! Best Wishes Party Pocket
Fun party stuff
Great range of products and really good prices, perfect for end of term party and party bags. Quick delivery too.
December 7, 2022
Reply from Party Pocket
Thank you for taking the time to leave us a review - it's much appreciated! We are so pleased to hear that you are happy with the products and service! Best Wishes Party Pocket
Good quality for what it is and as…
Good quality for what it is and as expected, well packed, quickly delivered. Happy with service.
November 1, 2022
Reply from Party Pocket
Thank you for taking the time to leave us a review - it's much appreciated! We are so pleased to hear that you are happy with the products and service! Best Wishes Party Pocket
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Quick delivery and great quality for…
Quick delivery and great quality for the price would definitely use again.
My order was for a Halloween party and it was nice to have some different treats.
October 26, 2022
Reply from Party Pocket
Thanks so much for ordering from us and we are incredibly grateful that you took the time out to leave us this wonderful review! We are glad that you happy with our service and our toys. We look forward to serving you again soon. Best Wishes Party Pocket
Reply from Party Pocket
Thank you for taking the time to leave us a review - it's much appreciated! We are so pleased to hear that you are happy with the products and service! Best Wishes Party Pocket
Reply from Party Pocket
Thank you for taking the time to leave us a review - it's much appreciated! We are so pleased to hear that you are happy with the products and service! Best Wishes Party Pocket
Excellent quality, fast delivery
Items are of good quality, well packaged and arrived SUPER quickly!
October 1, 2022
Reply from Party Pocket
Thank you for taking the time to leave us a review - it's much appreciated! We are so pleased to hear that you are happy with the products and service! Best Wishes Party Pocket
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Reply from Party Pocket
Thank you for taking the time to leave us a review - it's much appreciated! We are so pleased to hear that you are happy with the service! Best Wishes Party Pocket
Very quick delivery
Very quick delivery of great products at a great price. Would definitely recommend and will buy from again.
September 20, 2022
Reply from Party Pocket
Thanks for leaving us such a wonderful review! We are so pleased to hear that you are happy with our products and service! Best Wishes Party Pocket
Great customer service and great…
Great customer service and great products. I definitely recommend them
September 4, 2022
Reply from Party Pocket
We are incredibly grateful that you took the time out to leave us a 5-Star review. We look forward to serving you again soon. Best Wishes Kidz Gifts
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