The online chat function is very quick to connect you to a real person. My experience dealing with the Customer Service Agents was a positive one. My issue was resolved quickly.
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Excellent support! The team was knowledgeable, courteous, and resolved our issues with great attention to detail. I greatly appreciate the high level of support provided. The responsiveness and thor... See more
Alero contacted me to cancel as unfortunately there original offer was a scam and has hidden subscription within it so then they blackmail you into having to give a review to get a refund. Not quite w... See more
I had an issue and their customer service were helpful on resolving this matter. Good support. Thanks to Claire for your great service.
Hasn’t replied to negative reviews
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In geIn general it is a great web site and the staffs are genuinely very kind and very sweet neral it is a great web site and…
In general it is a great web site and the staffs are genuinely very kind and very sweet
Service
I had an issue and their customer service were helpful on resolving this matter. Good support.
Thanks to Claire for your great service.
The online chat function is very quick…
The online chat function is very quick to connect you to a real person. My experience dealing with the Customer Service Agents was a positive one. My issue was resolved quickly.
I was charged on the wrong thing and…
I was charged on the wrong thing and didn't even know party time, was assisted by a very friendly Agent
SCAM ALERT!
SCAM ALERT!! I never signed to this site but I get deductions for a subscription I have no idea of. I sent them a bank statement to prove that they took my money but they will give all sorts of excuses. BEWARE and BE WARNED this is a SCAM

Reply from Partytime4us
Bunch of crooks would not refund my…
Bunch of crooks would not refund my joining fee

Reply from Partytime4us
Claire is doing a good job arranging a…
Claire is doing a good job arranging a refund for me
Had an issue customer services sorted…
Had an issue customer services sorted it.
Got great service for my subscription…
Got great service for my subscription cancellation
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