Pasarelle Reviews 587

They are definitely crooks never received my first order or the second replacement bunch of lies

I ordered items over a week ago, no tracking has been sent and no communication when I try and contact them.
Now opening a case to get a refund.
Strongly do not recommend. Terrible customer service.

Delivery was delayed for some days and the support couldn't do much about it, It came in after a few days and they were nice and comfy

Exactly what we ordered was delivered but it took longer than expected. Overall an average experience

Unfortunately it took a very very long time until the parcel arrived plus the communication afterwards was not ideal. I had to pay for the return as for the shipping the second time. I couldn’t get my money back but only a voucher. I would not order again.

Unfortunately no recommendation. Had to wait unusually long for my order. Quality was overall quite cheap and one dress did not fit me (size unexpectedly too small). When I wanted to return items after my three weeks holidays where I was not at home it was not possible because Pasarelle said they only accept returns during 14 days. I had expected to get some understanding from the shop's side since I also was patiently waiting for the delivery of my order. So again: definitely no recommendation.

They never delivered my order it has been over 3 months. They won’t refund my money claiming that they are waiting for evidence from the delivery company.

They respond to my messages intermittently. Last time they responded was 3 weeks ago. Please DO NOT TRUST THEM.

Already waiting 3 days until they answer my return request and still no answer. I don't see in their return policy how returns are processed, no address, nada.

Great Pre and post sale support via WhatsApp!
Very nice products!

Thank you

Ordering and delivery went very smooth. However I wanted to return 2 of the items so I contacted customer service. They responded to my first email with more information, but after that I send several more emails with no response. Very unprofessional if you ask me since the size guides are not accurate either.

Good efficient service. Thank you!

Perfect service. 1 article was nok, return managed directly by pasarelle, reimbursement on time. I will reorder for sure.

Loved my shoes! Great service kept me updated all the way.

Really nice!

Delivery was delayed for more than 5 months. Quality of the dress is poor, looks as if I did it myself. Very disapointing overall. Would not recommend.