Passaggio Cravatte HOMEmade italian ties Reviews 

376
•
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Order two set of beautiful vintage silk ties and bow ties for our restaurant in Sydney. Great communication all the way through the process to ensure we got the ideal look and feel. In addition had a... See more

Rated 5 out of 5 stars

Firstly, as I see there have been a few reviews that have been less than generous, let me address those who want a mass produced product dispatched immediately; as Passaggio Cravatte’s site makes... See more

Rated 1 out of 5 stars

*Update in response to the owner* The corrected tracking number shows that the parcel was lodged on 17 August 2026. Nearly a year after I placed the order. The last update, d... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a tie (#10609) on 19-Sep-2024. After several reminders to Gianni Cerutti (Passaggio Cravatte) I only received the order on 20-Dec-2024 (3 months later. Note at the time you pu... See more

Company details

  1. Clothing Supplier

Written by the company

We are a small Italian family tailor shop that makes bespoke ties, scarves and pocket-squares, where everything is handmade by me and my wife Marta in our tailor's house near Milan; just think that in each of our ancient 7 folds there are almost two meters of hem all handmade. And all the fabrics you see in our shop are vintage, so still hand-printed between 1970 and 1990. And we can only produce a few pieces a day. Also on our online shop you can choose the measurements you want of length and width, in cm or in inches, of your tie, and whether to have your initials embroidered, again on the back of the tie. Thanks, Gianni


Contact info

3.4

Average

TrustScore 3.5 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(376)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Got a vintage paisley tie in burgundy…

Got a vintage paisley tie in burgundy and green - something that would be appropriate for the Christmas work party. I must say the quality is outstanding and so is the customer service of Gianni. These guys are awesome and knowing these ties are hand made makes the whole experience unique and worthwhile.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

These people make very expensive and…

These people make very precious and special treasure that make men shine, such as neckties and scarves. After wearing the ties here, people around me call me fashionable. I believe that such a precious artist should be run from generation to generation, and I want to remain a regular customer and huge fan for a long time.

December 25, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Stunning handmade tie

The seven folds tie i received from Gianni is one of the most beautiful and well constructed now in my wardrobe. The vintage silk is circa 30 years old, has a wonderfully smooth and soft hand and knots perfectly. It took a bit to arrive, but worth the wait!!

December 22, 2023
Unprompted review
Rated 2 out of 5 stars

I really don’t know

I really don’t know, because first you lost my order, causing a terrible delay. And then you gave the parcel to the entrusted Italian mailcompany, which failed to deliver the parcel on time.
Result? I had to travel to South Africa without the twi items I ordered (way on time). Si, I really don’t know. I am still in the dark. Grazie!

October 24, 2023
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Hi Marcel,

thank you for your review.

So, let's go in order:

1) I have checked all our emails we exchanged and I am not aware that I lost your order; can you send me an email again telling me that I lost your order?

2) your order was created on Oct. 25; after 32 business days it was being shipped; we are asking for 30 business days as production time.

3) our goal is the happiness of our customers; so if you had told me a precise, I would have sent you the package by fast courier. There are customers with premium service who get it in 7 days; and others who pay the difference to switch from standard to expedited shipping because they have weddings or other dates to meet, and we have always been on time.

In any case I am sorry about this. Next time I suggest you tell me a departure date, or choose expedited shipping; in Ue it would have arrived in 24 hours.

I am waiting for your email,

Thank you,

Gianni

Rated 4 out of 5 stars

Very nice and unique designs

Very nice and unique designs! However communication can be improved. I don't mind waiting for such a rare tie, but it would be great to receive updates! Also better opt for the 7 fold version, as the ties are unlined and depending on the cloth could be a bit "thin".

October 15, 2023
Rated 5 out of 5 stars

The very best Ascots (cravats)

The beauty of using a small family run business rather than a large retail operation is the attention to detail and the quality of both the service and the finished product. Gianni is a pleasure to deal with and really works hard to provide an excellent customer experience. I ordered 4 Ascots and what I have received exceeds all my expectations. The quality of the material and Marta's hand stitching is fantastic.
I would certainly recommend Passaggio for any neck wear and I will certainly be ordering more.
Thank you Gianni and Marta - please keep up the good work!

December 21, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely delighted!!!

Absolutely delighted with my yellow vintage tie from Passaggio Cravatte! The craftsmanship is superb, and the attention to detail is truly impressive. The quality of the material is outstanding, and the tie knots beautifully, giving a polished look every time. I've received numerous compliments whenever I wear it, and I couldn't be happier! Highly recommend Passaggio Cravatte for anyone looking to elevate their style with timeless, high-quality accessories! What is more, the order was made to Poland - very fast and without any problems.

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

Items never received

Items never received. Emails went unanswered.

October 12, 2023
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Thank you for your review.

1) your parcel, as I emailed you Dec 9, 2023, 08:52 is in transit; and your code, visible on www.poste.it , is RC283481246IT ; I just checked and it is regularly in transit; however, having chosen standard shipping, and it being now a busy time for shipping, it needs maybe a little more time.

2) I never received a reply from you to this email of mine of December 9 with the shipping number.

If you have any questions you can email me and I will respond, as I respond to all our customers.

Thank you and I look forward to your pocket-squares; so maybe you will change this review =),

Gianni

Rated 5 out of 5 stars

I started with one, I now have five

I started with one, I will soon have five. These are amazing ties, of the highest quality that bring me joy. And Gianni is the ultimate craftsman and so personally invested in what he is doing that it makes me want to buy more!

December 20, 2023
Unprompted review
Rated 2 out of 5 stars

Took 3 months to get product and the…

Took 3 months to get product and the quality is poor.
should had just buy high end product form retail shop instead.

August 17, 2023
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Thank you for your review.
What I regret the most is to read that we make poor quality products. Because the hands that made all those ties that received 5 STARS here are the same hands that made your tie; and that is my hands and my wife Marta's hands.

Maybe you have all lined ties, with the tip all put on by machine, because the lining is only put on by machine, and you are not used to the unlined ones that are all hand hemmed like ours, with about a meter of hem all done by hand.

Maybe email me at info@passaggiocravatte.com so we can talk more about it. I am at your complete disposal to always improve.

On the delivery time you ordered in August so we were stopped for the summer vacation. I don't think it's been 3 months since the order, though.

Thank you and I hope to hear back from you by email.

Gianni

Advertisement
Rated 5 out of 5 stars

Absolutely satisfied with these home-made ties!

The ties are of superb quality: the silk is of excellent manufacture and truly vintage, and you can immediately tell the difference with any industrially-made tie the moment you take one home-made tie of Passaggio Cravatte in your hands. The service is very personal and valuable too: Gianni is available to answer any question and thoughtful to provide guidance on every purchase as well as updates on the status of the orders. Absolutely satisfied with my experience at Passaggio Cravatte!

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible customer service…no clear…

Horrible customer service…no clear expectations on delivery. It took a month from shipping and I still have not received the tie

October 7, 2023
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties


Thank you for your comment. But as I already wrote to you on instagram your package was due on December 12. But it was missed delivery because no one was home. So with your code RC280956115IT call the post office because it will be in stock.

I point out to those reading that we exchanged many messages in Instagram. So we always responded to the messages that the customer sent us.

Also, if the U.S. customs and shipping systems have kept the package for many days stopped, it is not our fault.

Thank you and I hope you can go and retrieve your package in storage as soon as possible,

thank you,

Gianni

Advertisement
Rated 4 out of 5 stars

Quality is excellent

Quality of their handmade is excellent and the fabrics they use are really good, beautiful and unique.

They give the width in 0.5cm intervals. I ordered 9cm width but the tie is 8,5cm. And the length is 1cm short of what I ordered. This have happened before also with them. Considering how important the width and the length are for ties, I'm amazed that they don't pay attention to the measurements the client has ordered.
This is the reason I give 4 of 5 starts.

September 13, 2023
Rated 1 out of 5 stars

I still have not received my order

I still have not received my order! Getting very nervous

September 15, 2023
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Hi Burnet,

thank you for your review. It surprises me for these reasons:

1) as of Nov. 5, I had sent you an email with photos of your almost-ready ties. I do this to keep customers informed. I if I were a customer would be happy.

2) to that email of mine you never answered me.

3) as of Nov. 9 you are still writing to me asking about your order

4) I reply to you on November 10

5) you don't respond to my Nov. 10 email

6) tonight you write me this review

Conclusion: it seems to me that I have always responded to you, even showing you the status. I hope you appreciated it.

Finally your order will be shipped, along with many others, tomorrow or the day after tomorrow, because it is ready. And after shipping, our custom is to send your shipping number; and so we will!

And I hope when you receive the ties you will be happy in changing this review; thank you for everything,

Gianni

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look