Passenger Reviews 

50,843
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 8,305 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, highlighting comfortable fits, vibrant colors, practical pockets, and durable materials that feel built to last. Consumers also appreciate the fast, reliable delivery service, easy website navigation, and the thoughtful, sustainable packaging used for their shipments. Some reviewers were not happy with order management, mentioning specific problems such as missing items from packages or receiving incorrect sizes. A few customers also noted frustrating experiences when dealing with communication gaps or trying to resolve stock discrepancies and delivery delays. Shoppers occasionally experienced complications when exchanges led to unexpected price changes.

What people talk about most

Product

Consumers find product to be positive, highlighting excellent quality and comfortable, well-made clothing... See more

Quality

People report positive experiences with quality, highlighting that the garments are well-made, comfortable,... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting promptness and smooth... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. Many consumers... See more

Service

Customers consistently note positive experiences with service, highlighting quick deliveries and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more

Company replied

Rated 5 out of 5 stars

My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more

Company replied

Rated 5 out of 5 stars

Love my shorts. Love colour great quality …. Love everything about them. Sailed in Them on Blyth tall ship yesterday. Pockets great for gloves. Comfortable. Enough movement to pull ropes. Re... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Outerwear Store
  5. Women's Clothing Store

About Passenger

Written by the company

Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions. High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
Contact us

Passenger

Written by the company

Two million trees planted and counting...
We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.6

All reviews

(50,843)

9,078 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Towel lined dry robe

Towel lined dry robe, my usual size is UK10 or M, decided to go for S as I may be using it not only at the beach. It’s perfect, still plenty of room for changing and great quality, warm, windproof, didn’t get a chance to test it in the rain yet.

June 22, 2026
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Reply from Passenger

Hello Lina,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

It’s awesome to hear it still gives you plenty of room to change while being perfect for everyday wear. We’re thrilled you love the warmth and quality

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Service is always top class

Service is always top class. Products are spot on and delivery is simple and super quick. 5stars all the way.

June 22, 2026
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Reply from Passenger

Hello Andy,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear you feel our service is always top class! Its also nice to hear that delivery is simple and super quick!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Great service and a great product

Great service and a great product! I love my new fleece, the quality is good 👍

June 22, 2026
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Reply from Passenger

Hello Martin,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so nice to hear that you feel we gave great service and you though the product was great! Its great to hear that you love your new fleece!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Good quality and price

I like that orders are delivered quickly at a reasonable price and returns are dealt with promptly. Also, product quality is excellent with a tree planted for every order.

June 22, 2026
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Reply from Passenger

Hello Linda,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear that your orders always arrive quickly and that any returns you have made have been dealt with promptly. Its also nice to hear that you feel the product quality is excellent and you love that we plant a tree for every order placed.

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Passenger always give amazing service…

Passenger always give amazing service from the point the order is placed through to delivery. Excellent communication throughout from a ethical environmentally focused company

June 22, 2026
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Reply from Passenger

Hello Nick,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

We work incredibly hard to make sure our service and communication match our commitment to the planet, so hearing this means the world to us. We appreciate you choosing Passenger and look forward to your next order!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Baseball cap

Bought a cap roughly same as previous one that had gotten left behind on bus . So I knew I liked it and it fitted my head without hurting . So very happy with it.

June 23, 2026
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Reply from Passenger

Hello Shaz,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Thank you for the lovely review. We're so happy to hear that your replacement cap fits just as perfectly and comfortably as the original. 

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

First time purchasing, great experience

First time purchasing. Love the style and quality of the clothing and found it true to size. I’m 185cm tall, 90kg and bought a medium fleece and shirt.

June 22, 2026
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Reply from Passenger

Hello Alex,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

We are thrilled to hear your first purchase was a success and that the medium fleece and shirt fit perfectly.

Thanks again,
Jess
Passenger Team

Rated 2 out of 5 stars

I paid on June 21

I paid on June 21, 2026, and it's now July 5, 2026, and I still haven't received the goods. The delivery was too slow. I've already lost 15% before even receiving the goods (the price fluctuates too much).

June 22, 2026
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Reply from Passenger

Hello Hai Bin,

We're sorry to hear that you have not yet received your order, please do get in touch with our customer service team directly at hello@passenger-clothing.com so that our team can assist you further. We're currently in the midst of our summer sale which is why the prices may be different to what you paid before the sale.

Many thanks,
Amber
Passenger Team

Rated 5 out of 5 stars

Love ordering again and again and never disappointed

Love the clothes, quality and the sizing- seamless service from order to delivery and wonderful how eco conscious you are and ethically sound x

June 22, 2026
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Reply from Passenger

Hello Dawn,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

We work hard to make sure our gear is high-quality, fits perfectly, and respects the planet, so we are thrilled to hear you had such a seamless experience. Thanks for being part of our journey

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

so happy with your product

so happy with your product! helping the environment and the ecosystem! tshirt feels good and look good. people actually notice me. Thank You! continue what you are doing! we keep on supporting!

June 22, 2026
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Reply from Passenger

Hello Wenzo,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Hearing that you love the feel, look, and our eco-mission means everything to us. We love that you’re getting noticed out there, keep wearing it proudly, and we promise to keep doing what we do!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Love the jackets

Love the jackets
Blue waterproof is amazing
Even better when they have sales

June 22, 2026
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Reply from Passenger

Hello,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear you love your new jackets and you think the blue on is amazing!

Thanks again,
Jess
Passenger Team

Rated 1 out of 5 stars

Lovely coat but the colours were…

Lovely coat but the colours were different from what was advertised so I had to return it

June 22, 2026
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Reply from Passenger

Hello Gill,

Thank you for your feedback, we're sorry to hear this was not as expected - we'll take a look into this. 
Thanks for returning it, please don't hesitate to get in touch at hello@passenger-clothing.com if you need any further assistance.

Many thanks,
Amber
Passenger Team

Rated 5 out of 5 stars

Very good product quality

Very good product quality. Fast delivery and accessible prices.

June 22, 2026
Passenger logo

Reply from Passenger

Hello Leo,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its nice to hear that you though the product was very good quality and that the delivery was fast! 

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Excellent quality and service…

Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very easy. Will definitely be ordering again. Thank you passenger for great quality and service.

June 22, 2026
Passenger logo

Reply from Passenger

Hello Lisa,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

We love hearing that you enjoyed the quality and that our sizing hit the mark. We try to make returns as seamless as possible, so we're glad it was an easy process for you. See you on the next order!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars
Passenger logo

Reply from Passenger

Hello Customer,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear your order arrived fast and you though the product was great!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Easy ordering

Easy ordering, amazing choice of colours.
Great quality goods and loving that a tree is planted for each purchase.
Quick dispatch and delivery.

June 22, 2026
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Reply from Passenger

Hello Moira,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

We’re so glad we could deliver great quality, vibrant colours, and lightning-fast shipping straight to your door. Plus, knowing there's a new tree growing out there thanks to your order makes it even better

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Was worried about buying on line…

Was worried about buying on line without a tactile experience, but no problem! (2 orders). Good designs and attention to design detail.

June 22, 2026
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Reply from Passenger

Hello John,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Was worried about buying on line without a tactile experience, but no problem! (2 orders). Good designs and attention to design detail.

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Love Passenger clothes

Love Passenger clothes, and always good service, so I’m happy!

June 22, 2026
Passenger logo

Reply from Passenger

Hello Jo,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so nice to hear that you love Passenger clothing and you always receive good service!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Very good products and service

Very good products and service

June 19, 2026
Passenger logo

Reply from Passenger

Hello Greg,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its great to hear that you found our service and products were very good!

Thanks again,
Jess
Passenger Team

Rated 5 out of 5 stars

Great quality and all round service

Great quality clothing. Was looking for something a bit different and Passenger fits the bill. Love the patterns. Quick delivery. Another good all round thumbs up from me.

June 22, 2026
Passenger logo

Reply from Passenger

Hello Tamantha,

Thanks for taking the time to leave your review, we really appreciate your feedback. 

Its so nice to hear that you found Passenger when you were looking for something different. We are glad that you love the patterns we offer and its great to hear that delivery of your order was quick.

Thanks again,
Jess
Passenger Team

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