Been using Passes since early on and it’s so nice how many tools they’ve added, most platforms get worse with time but they’ve really been doing great

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Repeatedly tried to contact customer support over a mistaken payment that per their policy was within the refund payment. Was promised an email each time and never got one.
Just a company scamming the users and the creators. I can't use my card due to an error and they haven't responded still. they don't respond to customers at all. Lord knows where your money is actuall... See more
Company replied
Its a scam! The locked images are the same images you find on their other social media almost always. I have been bombarded with messages asking me to buy a photo supposedly from the creator even whe... See more
Company details
Written by the company
Passes™ is a creator commerce and monetization platform, offering creator-entrepreneurs a suite of digital tools to grow their brand through engaging with their fan community. Through powerful, safe-for-work channels, Passes™ allows creators to unlock recurring revenue, deepen fan relationships, and monetize sustainably—creating premium experiences that give fans exclusive access to the creators they love, all in one platform.
Contact info
N/A, 90048, Los Angeles, United States
- 7023358529
- help@passes.com
- passes.com
Replied to 73% of negative reviews
Typically replies within 2 weeks
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Think of passes as Onlyfans pg13 edition or Instagram plus.
I've heard the creators are most likely just bots and passes employees. Some of the reponses are extremely sus. They all use "haha" in every post. Even if they are real creators what are you really paying for? The subscription tiers are overpriced. Example Livvy charges $300 a month for her vip tier. Even if you dont sub to a creator their prices for content are ridiculously high. Want to pay $85 for 2 pics? How about $150 for a 10 second video? Spoiler alert. The content you're paying for are pics and vids the creators have saved on their phone that they unload on unsuspecting customers. Avoid this scam and just follow your favorite creators on regular socials. They'll post the same content for free.
This is a scam
This is a scam. You're sending DM's to bots and people in the company who are pretending be the creators. The site is super janky too. It's very low budget. I created 3 accounts and the DM responses are the same. So I came here to investigate and after looking through their reviews you'll find that some of them work for the company. Don't bother.
Had a problem with a fan running into a…
Had a problem with a fan running into a few issues. Contacted customer support, and they solved it within the hour. Always very responsive and very helpful
Their customer service is the worst
Their customer service is the worst. They ignore you for days. Even emailing them won’t work.

Reply from Passes
Awful support and automated creators
Awful support has taken over a week to address an issue of mine, when they finally responded after 5 days they completely ignored my message. Responses from creators are completely automated as well. This entire website feels sketchy.

Reply from Passes
Passes delivers as promised
Passes is the only platform where I'm able to DM people that I'm into and they actually reply to me instead of straight ghosting like other sites.
Passes had unbelievably fast turnaround…
Passes had unbelievably fast turnaround on an issue I was experiencing, and the support team was very helpful.
Passes is great
Passes is great! I love being able to connect directly with my favorite creators and see exclusive content. It's easy to use and a cool way to support the influencers I like. Also love staying for the livestreams, clean interface, great experience!
Fast and helpful customer service
Fast and helpful customer service, also love how many features they offer.
helpful
I had some leaks on my page and the person on the help email was fast, super nice, and fixed my problem asap. Thanks!
I love this site
I love this site! Super cool creators and influencers with fun behind the scenes stuff.
Great customer service
Passes provided me amazing customer service when I had an issue. Really helpful.
It’s very dangerous
It’s very dangerous.
It’s a scam
I was a creator and i got a msg from the owner of that stupid website claiming to be a fan and purchased all of my posts and asked for more .. at first they let you checkout a small amount of money and then you can never checkout anything.
And after contacting them they were very unprofessional and got be banned from the app just for asking for what I made.
They get whatever you post there (personal infos, pics and videos..) and use them for their themselves.

Reply from Passes
Beware of Misleading Practices
Users should approach "Passes" with caution. Despite its promising concept of connecting fans with influencers through chat, the reality is very sus. Instead of actual interactions, responses are automated or handled by outsourced agents, not the influencers themselves. This misleading practice detracts from the user experience + also raises questions about the app's integrity. Before spending money on this service, consider whether the lack of authentic communication aligns with what you're seeking from such an app. Avoid
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