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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being outstanding, quick, and genuinely helpful, often exceeding expectations. People find the software easy to use, with a simple interface that controls powerful tools, making complex tasks manageable and efficient. Many users highlight the effectiveness of the products in solving various issues, from password recovery to file management, and appreciate the fast and reliable results. Conversely, a small portion of people felt dissatisfied with the product's performance, reporting that it failed to deliver promised results or crack passwords as expected. Some customers also noted issues with unrequested subscriptions or difficulties with license transfers, and a few mentioned unhelpful support or concerns about automatic renewals.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, with many praising the prompt, friendly, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software's ease of use and... See more

Service

Consumers find service to be positive, with many praising the excellent customer service as responsive, fast,... See more

Technology

Customers had ambiguous experiences with technology. While some reviewers praised the software as intuitive,... See more

Based on these reviews

Rated 5 out of 5 stars

I needed to remove Google Lock from my Android phones in order to give them to my grandkids. I attempted many solutions before landing on PassFab Android Unlock. I purchased the software and my attemp... See more

Rated 5 out of 5 stars

I can't say enough wonderful things about PassFab! From the moment I reached out, their customer service team was absolutely outstanding—courteous, patient, and genuinely eager to help with every sin... See more

Rated 5 out of 5 stars

I chose this software after trying several others and was pleased to find that it did everything I wanted and worked very well. There are many great videos and tutorials out to help give examples on... See more

Rated 5 out of 5 stars

PassFab's software is great to use; a simple interface that controls powerful tools. But what prompted me to write this review is their customer support. When I had an issue with my computer, their su... See more


Company details

  1. Software Vendor

Written by the company

Found in 2010, PassFab, a leading password recovery tool provider, developed a series of professional computer solution for Windows, iPhone, Office, PDF, ZIP, RAR, etc. We are committed to making our customers' lives easier with efficient and user-friendly tools for resolving any kind of password-related problems. For the past 10 years, we have achieved millions of users' trust through our excellent services and are striving hard to get better.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

It's working

Working pretty good, if you want a good program that do thing you want it to do, it's your choice

May 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam software

They prey on a users who buy licenses and try to include other products during registration. You are paying for a products you are not interested at all.

Total con artists!

September 7, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 5 out of 5 stars

Great software backed by phenomenal service

PassFab's software is great to use; a simple interface that controls powerful tools. But what prompted me to write this review is their customer support. When I had an issue with my computer, their support quickly responded and were able to figure out a solution for me. I wouldn't hesitate to recommend this company and their products.

September 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding customer services and…

Outstanding customer services and support thank you once again for your continued support from start to finish.
Great unlock tool for most and current android and iOS devices.

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Pitiful Support and No Customer Service

Pitiful Support and No Customer Service
The first link they sent for their software did not work, nor did the second. In desperation I bought another license. That license did go to a real website and I was able to download the software onto a USB flashdrive. However, the software did not install successfully on my computer.

I tried to engage with their customer service. Their customer service is a complete joke. No live chat. No call in ability. You leave a message and 24 hours later you get a response. Try having a productive conversation where it takes the other person 24 hours to answer a question. It is completely useless.

I asked them to refund just the first purchase. I was willing to accept paying for the one that actually downloaded. I just wanted a refund for the one where they sent me a broken link. They refused and accused me of not cooperating with their customer service.

I am reporting this to my credit card company as fraud.

August 22, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.Based on an event that you have described, we understand the inconvenience.

Could you please provide a support ticket from here: https://support.passfab.com/#/ so that we can reach you at first time. We promise to offer you the best services at all times.

Please accept our apologies and hoping for your kind cooperation.

Your sincerely,
Passfab Support Team

Rated 1 out of 5 stars

Unable to end subscription

Unable to end subscription. After several mails to customers support to end subscription and their promises that its done new invoices keep coming. Use any other tool, there are many others to choose from..

August 19, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software. We regret the inconvenience caused to you.

If you would like to cancel the auto-subscription, can you please open a support ticket here: https://support.passfab.com/#/
So that we can contact you as soon as possible. We are committed to providing you with the best service at all times.

Your sincerely,
Passfab Support Team

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Rated 5 out of 5 stars

License problem fixed

I had a problem with passfab regarding my computer and license. So i contacted them and they responded very fast and helped me with my problem. So i can use their good and usefull program again. Thanks

August 11, 2025
Unprompted review

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