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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being outstanding, quick, and genuinely helpful, often exceeding expectations. People find the software easy to use, with a simple interface that controls powerful tools, making complex tasks manageable and efficient. Many users highlight the effectiveness of the products in solving various issues, from password recovery to file management, and appreciate the fast and reliable results. Conversely, a small portion of people felt dissatisfied with the product's performance, reporting that it failed to deliver promised results or crack passwords as expected. Some customers also noted issues with unrequested subscriptions or difficulties with license transfers, and a few mentioned unhelpful support or concerns about automatic renewals.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, with many praising the prompt, friendly, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software's ease of use and... See more

Service

Consumers find service to be positive, with many praising the excellent customer service as responsive, fast,... See more

Technology

Customers had ambiguous experiences with technology. While some reviewers praised the software as intuitive,... See more

Based on these reviews

Rated 5 out of 5 stars

I needed to remove Google Lock from my Android phones in order to give them to my grandkids. I attempted many solutions before landing on PassFab Android Unlock. I purchased the software and my attemp... See more

Rated 5 out of 5 stars

I can't say enough wonderful things about PassFab! From the moment I reached out, their customer service team was absolutely outstanding—courteous, patient, and genuinely eager to help with every sin... See more

Rated 5 out of 5 stars

I chose this software after trying several others and was pleased to find that it did everything I wanted and worked very well. There are many great videos and tutorials out to help give examples on... See more

Rated 5 out of 5 stars

PassFab's software is great to use; a simple interface that controls powerful tools. But what prompted me to write this review is their customer support. When I had an issue with my computer, their su... See more


Company details

  1. Software Vendor

Written by the company

Found in 2010, PassFab, a leading password recovery tool provider, developed a series of professional computer solution for Windows, iPhone, Office, PDF, ZIP, RAR, etc. We are committed to making our customers' lives easier with efficient and user-friendly tools for resolving any kind of password-related problems. For the past 10 years, we have achieved millions of users' trust through our excellent services and are striving hard to get better.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Says its free on the website

Says its free on the website, then once you have downloaded and installed it, it says you need to pay $20 per month to use it.. Really frustrating waste of my time.

June 17, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 5 out of 5 stars

Must buy

Great customer service, speedy response. The services that they have I mean they speak for themselves. Very easy to use also.

June 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam Artists

Scam Artists.
The biggest Scam artists that I have ever seen. They took out 3 full monthly payments within a spam of 1 week for products that we never agreed upon and now are refusing to refund the money back saying they will give us life time membership of another product. Does this even make any sense????????????????

June 12, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 1 out of 5 stars

*Pure *Garbage

*Pure *Garbage

June 5, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Customer satisfaction is the ultimate goal at PassFab.

We do follow 30 days money back policy. Our prime motive is to assist the customers to solve their current issue.
We would help you to solve the problem. please contact to our support team.
Please accept our apologies and feel free to reply.

Regards,
PassFab Support Team

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Rated 1 out of 5 stars

scam me only was able to do two out of 5

May 2, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Customer satisfaction is the ultimate goal at PassFab.

We do follow 30 days money back policy. Our prime motive is to assist the customers to solve their current issue.
We would help you to solve the problem. please contact to our support team.
Please accept our apologies and feel free to reply.

Regards,
PassFab Support Team

Rated 5 out of 5 stars

Good day

Good day! I would like to thank PassFab for their help in fixing my device. The program is very convenient and high-quality. The prices are reasonable. I will definitely come back again! Have a nice day!

June 3, 2025
Unprompted review
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Rated 1 out of 5 stars

***WARNING, PassFab IS A SCAM!!!***

***WARNING, PassFab IS A SCAM!!!*** I ordered a 7 Day Free Trial of PassFab Word and cancelled it before the free trial ended and guess what? I was charged for having a subscription before the end of the 7 Day Free Trial. Then, before the end of the 7 Day Free TriaI, I submitted a "ticket" to PassFab requesting them to cancel the subscription and refund the charge to my credit card because the software doesn't work as intended.
PassFab responded, "We're deeply sorry, but I'm afraid refunds are not possible once renewal has been completed."
I replied to this requesting a refund again and attached both the Order Invoice and Subscription Charge Invoice that clearly shows the Date & Time that I canceled the order which was prior to the 7 Day Free Trial deadline. I'm going to Dispute the charge if I don't receive a refund.
Again, ***WARNING, do not order anything from this company. The software doesn't work as intended and they have poor business practices by not honoring the 7 Day Free Trial!!!***

On 06/17/2025 (3 weeks later), PassFab replied:

"Dear customer,
Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.
Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.
We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team"

Well, it's too late now to remedy the issue.
***PLEASE READ AND HEED MY WARNING ABOUT THE POOR BUSINESS PRACTICES OF PASSFAB***

May 26, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

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Rated 5 out of 5 stars

Time saving tool

PassFab provides the service to reduce my work with efficiency.
I don't need to spend time to find and delete the duplicated messy files.
I'd like to suggest to add a function that I can select a drive not to delete the duplicated files but to delete in the other divers. It helps to manage the files that are not deleted.

September 16, 2024
Unprompted review

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