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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being outstanding, quick, and genuinely helpful, often exceeding expectations. People find the software easy to use, with a simple interface that controls powerful tools, making complex tasks manageable and efficient. Many users highlight the effectiveness of the products in solving various issues, from password recovery to file management, and appreciate the fast and reliable results. Conversely, a small portion of people felt dissatisfied with the product's performance, reporting that it failed to deliver promised results or crack passwords as expected. Some customers also noted issues with unrequested subscriptions or difficulties with license transfers, and a few mentioned unhelpful support or concerns about automatic renewals.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, with many praising the prompt, friendly, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software's ease of use and... See more

Service

Consumers find service to be positive, with many praising the excellent customer service as responsive, fast,... See more

Technology

Customers had ambiguous experiences with technology. While some reviewers praised the software as intuitive,... See more

Based on these reviews

Rated 5 out of 5 stars

I needed to remove Google Lock from my Android phones in order to give them to my grandkids. I attempted many solutions before landing on PassFab Android Unlock. I purchased the software and my attemp... See more

Rated 5 out of 5 stars

I can't say enough wonderful things about PassFab! From the moment I reached out, their customer service team was absolutely outstanding—courteous, patient, and genuinely eager to help with every sin... See more

Rated 5 out of 5 stars

I chose this software after trying several others and was pleased to find that it did everything I wanted and worked very well. There are many great videos and tutorials out to help give examples on... See more

Rated 5 out of 5 stars

PassFab's software is great to use; a simple interface that controls powerful tools. But what prompted me to write this review is their customer support. When I had an issue with my computer, their su... See more


Company details

  1. Software Vendor

Written by the company

Found in 2010, PassFab, a leading password recovery tool provider, developed a series of professional computer solution for Windows, iPhone, Office, PDF, ZIP, RAR, etc. We are committed to making our customers' lives easier with efficient and user-friendly tools for resolving any kind of password-related problems. For the past 10 years, we have achieved millions of users' trust through our excellent services and are striving hard to get better.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Super SCAM

Super SCAM – you buy a license and can’t use it after replacing your PC’s hard drive. Brilliant junk.

April 17, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 5 out of 5 stars

i would like to thank you guys for…

i would like to thank you guys for your amazing quality and effort to make sure your customers are happpy with your quality in product but also your great customer services form start to finish. your customer services was extremely friendly but also very helpful and polite. i also would like to say the quality of your products are great... i would gladly refer people too your guys site and recomend your products thank you guys for your help and services

January 15, 2025
Unprompted review
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Rated 5 out of 5 stars

…Absolutely Amazing !!!

First allow me to express how prompt and professional this company and staff are. Without question, the consumer is priority number one from beginning to end. From sales to customer service and tech support they have it nailed down. Keep doing what you’re and guys !
Awesome!!!!
Thank you again

Huni Family

April 2, 2025
Unprompted review
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Rated 1 out of 5 stars

It is a SCAM!

It is a SCAM!!
The devices they list is not compatible with all of them. It is overpriced and would never purchase from them if I actually knew what devices it was compatible with. Took out more money than it said it costed.
NEVER AGAIN

March 27, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Customer satisfaction is the ultimate goal at PassFab.

We do follow 30 days money back policy. Our prime motive is to assist the customers to solve their current issue.
We would help you to solve the problem. please contact to our support team.
Please accept our apologies and feel free to reply.

Regards,
PassFab Support Team

Rated 5 out of 5 stars

I had a problem with restoring the…

I had a problem with restoring the backup password on iTunes. My whole life in recent years could have been irretrievably lost (Thanks to the PassFab software, I was able to recover the password to the backup and all my photos and files were saved. Great program!!! Thank you very much to the developers!

March 10, 2025
Unprompted review
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Rated 5 out of 5 stars

PassFab support is EXCELLENT!

PassFab support is excellent! Folks at PassFab are always responsive and willing to "go the extra mile" to ensure the user has access to the program and that the program works well. PassFab has worked well to help us solve many issues. KUDOS to PassFab!

March 9, 2025
Unprompted review
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Rated 5 out of 5 stars

this is amazing

This service is absolutely amazing and a true lifesaver! I had an urgent task that needed immediate attention, and the response time was incredibly fast. I highly recommend this service to anyone in need of quick, reliable, and top-notch assistance. I will definitely be coming back for future needs. Thank you so much for making everything so easy!

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

It's a scam

It's a scam. They don't really have a 30-day money back guarantee. The software doesn't work and when you ask them why they send you a compatibility list not including your device. Impossible to get a refund and also impossible to use the software.

March 6, 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

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