EDIT - they gave me a full refund so credit where its due, happy that its sorted and they took care of it. Frustrating that it happened this way and the initial contact with them, but it is sorte... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am changing my review to a 3 because i did email this company and they have issued a refund. I do feel its a 3 because I do think its misleading to sign people up to when they think they are just b... See more
Company replied
I tried to buy a fast track pass, the payment initially went through but then the pass could not be emitted due to “technical issues”. A refund was given but the day after 40€ were charged. This was... See more
Company replied
Oh how I wish I'd thought to check Passfly's reviews before I bought my fast track pass for Madrid Airport. Like everyone else I've now found myself signed up to a subscription, that I certainly don... See more
Company replied
2.5
Poor
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would highly recommend- easy to book…
Would highly recommend- easy to book and the best price.
July 19, 2026
Unprompted review
Reply from Passfly
Hello London,
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you found the booking process easy and that you were happy with the price.
We truly appreciate your trust and support. We hope to make your future travel bookings just as simple and convenient!
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Reply from Passfly
Hello Emilia,
Thank you so much for your positive feedback! We’re delighted to hear that you found our eBooks useful and that you would recommend them.
We truly appreciate your support and hope they continue to be helpful for your future travels!
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Booking was quick and the confirmation…
Booking was quick and the confirmation arrived almost instantly.
July 3, 2026
Unprompted review
Reply from Passfly
Hello Clara,
Thank you so much for your great review! We’re delighted to hear that your booking was quick and that you received your confirmation almost instantly.
We’re happy to know that everything went smoothly and that our service made the process simple and convenient for you.
Thank you for your trust and support. We hope to assist you again on your future travels!
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Whilst it may not be a direct scam its…
Whilst it may not be a direct scam its underhanded business practice. I tried to get fast track at Birmingham airport which wasn't available and got the same subscription charge as others are reporting.
I got a refund after calling their Customer Service and now know to never use them again.
July 16, 2026
Unprompted review
Reply from Passfly
Hello Simon,
We’re sorry to hear about your experience and understand your concerns regarding the booking process and the unexpected subscription.
We take feedback like yours seriously and have forwarded your comments to our Customer Service team so the situation and your experience can be reviewed.
We apologize for the frustration and inconvenience caused, and we appreciate you taking the time to share your feedback with us.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
I tried to book a fast track that…
I tried to book a fast track that didn't go through but have been charged a subscription of £39
July 12, 2026
Unprompted review
Reply from Passfly
Hello Philip,
We’re sorry to hear about your experience and understand how frustrating this situation must have been.
We take your feedback seriously and have forwarded your case to our Customer Service team so they can review the situation and assist you appropriately.
We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Sadly I didn’t read the below reviews…
Updated review:
The response from the company was it that it is my fault that I signed up to the subscription.
Do with that what you will. I have also noticed multiple other ‘companies,’ using EXACT same website format and doing the same as PassFly, one being UPTrip. Please be aware everyone and hopefully at some point there will be legal ramifications for duping customers into purchasing a subscription that they are unaware of. I must also add that the customer service I believe is an automated bot as the email response I received was very impersonal and quite rude.
Sadly I didn’t read the below reviews of this company before paying for my fast track.
I made my one off payment of €6.90 then a day later an additional payment of €39.90 was taken from my account. I thought perhaps it was an error and left it for a day.
Apparently in the fine print there is a subscription which you sign up to. There are no confirmation emails of a subscription being set up, nor is it made clear that you are signing up to a subscription service. Additionally, on my passel account there is NO indication anywhere that I have a subscription. It is all very hidden. Despite the company continuously saying that it is in their terms and conditions, this is clearly a method to trick people into a subscription service.
I have emailed to try to get a refund, but a 24 hour window means it is highly unlikely that anything will be done. I have seen from responses below that the company say they act transparently, however, the number of people who have fallen victim to this company suggests that they need to rethink how the present their ‘service.’
Very disappointed that companies still run in this way.
June 30, 2026
Unprompted review
Reply from Passfly
Hello OLeary,
Thank you for updating your review and for taking the time to share your feedback.
We are sorry to learn that you remain dissatisfied following your contact with our customer support team. We understand your frustration and regret that your experience did not meet your expectations.
Your comments have been noted and will be shared with the relevant team for review, as we are always looking for ways to improve both our service and the support we provide to our customers.
Should you have any additional information you would like us to review, please feel free to reply to your existing support ticket so our team can take another look at your case.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
A MISREPRESENTATION SCAM
Yet another one who got caught with the subscription scam! I went to get a fast track pass which surprise surprise wasn’t available. My bank picked up the monthly fee as a possible fraud so on looking into it I discovered that I had signed up for a subscription! This is completely hidden on the web site (small print at the very bottom) and is MISREPRESENTATION of the highest order.
I have requested a refund and we shall see what happens (charge back if needed) and I wonder how much they make from those who are not as observant.
July 2, 2026
Unprompted review
Reply from Passfly
Hello Halifax guardian,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
We would appreciate the opportunity to review your case in detail and address any concerns you may have. Please contact our customer support team, and we will carefully investigate your situation and provide you with the appropriate assistance.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
I purchased the fast-track service on…
I purchased the fast-track service on PASSFLY.CO. Be aware: they are scammers. They will charge unauthorized amounts to your card over and above the agreed price for the fast-track service. As for them, I am already initiating legal proceedings and will pursue the matter to the very end.
June 29, 2026
Unprompted review
Reply from Passfly
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations.
Our team would appreciate the opportunity to look into your situation and assist you further. Please feel free to contact our customer support team so we can review your case and provide you with the appropriate assistance.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Please choose another page to buy fast track
THEY DON'T INFORM BEFOREHAND ABOUT A 39,90€ CHARGE TO SUBSCRIBE. I ONLY WANTED TO PAY A FAST TRACK SERVICE, I AUTHORISED THAT PAYMENT BUT THE DAY AFTER I GOT ANOTHER CHARGE FOR A SUBSCRIPTION THAT I NEVER ORDERED. I WILL CANCEL IT WITH MY BANK, THANK GOD
June 27, 2026
Unprompted review
Reply from Passfly
Hello K-rol,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and understand your concerns regarding the subscription charge you mentioned.
We would appreciate the opportunity to review your case in detail. Please contact our customer support team so we can investigate your situation, verify your account, and provide you with the most appropriate assistance.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
Terrible experience
Terrible experience. I used PassFly only to buy a Fast Track pass, but the service was never activated — I received nothing of what I thought I was paying for. On top of that, I was charged €39.90 for a subscription I never knowingly signed up for. At no point during the purchase was it made clear that I was subscribing to a recurring payment.
Reading the other reviews, I can see that a huge number of users have had the exact same problem, which points to a far-from-transparent practice. I have formally requested a refund and the cancellation of the subscription. I will update this review depending on how (and whether) they handle it.
My advice to everyone: check your bank statement carefully after using this site, and dispute any unauthorised charges with your bank. Not recommended.
June 26, 2026
Unprompted review
Reply from Passfly
Hello Agostino,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and understand the concerns you have raised regarding your purchase and the subscription.
We have received your request and would like to reassure you that our team will review your case carefully. If any additional information is required, we will contact you directly. Our goal is to provide you with the most appropriate assistance as quickly as possible.
Thank you for your patience, and we remain at your disposal should you have any further questions.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM – 6:00 PM CET/CEST)
SCAM
SCAM! SCAM!! SCAM!!! DO NOT USE THIS COMPANY!!!!
I found this dodgy company online whilst trying to book 2 fast track passes for Malaga airport & all looked well until i had confirmation that they had not only charged me for the passes but had also for some sort of monthly subscription. When i emailed them explaining i did not require a membership they simply said that it was somewhere (disguised!) in the booking form NO IT WAS NOT!! And to make matters worse the passes did not even work!!
Please people do not use this company under any circumstance.
June 24, 2026
Unprompted review
Reply from Passfly
Hello Mr Klein,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and understand the concerns expressed in your review. We take all customer feedback seriously and appreciate you bringing this matter to our attention.
We note that you have already been in contact with our customer support team. Your comments have been recorded and shared with the relevant department for review. We remain committed to examining all customer concerns carefully and to providing assistance where appropriate.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM - 6:00 PM CET/CEST)
Oh how I wish I'd thought to check…
Oh how I wish I'd thought to check Passfly's reviews before I bought my fast track pass for Madrid Airport. Like everyone else I've now found myself signed up to a subscription, that I certainly don't want or need, the details of which must be so deeply hidden if they are there at all. Their dealings are clearly not transparent if everyone is complaining of the same problem.
I've emailed customer services, I'm just hoping they play fair and refund and cancel this.
June 25, 2026
Unprompted review
Reply from Passfly
Hello Liz D'Agostino,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience has caused concern and understand the frustration expressed in your review. We take customer feedback seriously and appreciate you bringing this matter to our attention.
We can confirm that our customer support team is available to review your request. Since you have already contacted us by email, we encourage you to continue the conversation with our support team so that your case can be reviewed and the appropriate assistance provided.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM - 6:00 PM CET/CEST)
THIS IS A SCAM
THIS IS A SCAM! The services "promised" are not there, fast track entrance does not work, and indeed as any other person has highlighted, you will be charged a monthly subscription. STAY AWAY!!
June 22, 2026
Unprompted review
Reply from Passfly
Hello Margriet,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and understand the concerns you have expressed regarding the service. We take all customer feedback seriously and appreciate you bringing this matter to our attention.
We kindly invite you to contact our customer support team so that we can review your case in detail and provide the most appropriate assistance.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM - 6:00 PM CET/CEST)
A complete scam
A complete scam and, I’m sure illegal. Please stay away from this company at all costs.
I tried to order a fast track through there website, they took the payment and immediately after I was notified they the pass was unsuccessful. Then the day after they charged me £34.66. When I emailed them asking why they replied with a saying I activated the subscription and was not due a refund as part of there terms and conditions. Despite only ordering a fast track when I spoke with them through there webchat a “person” named George was rude and unhelpful when I explained everything he showed me a screenshot of a secondary purchase screen with just my initial when I know I put my full name in. So please people do not use them at any cost
Update shortly after writing this review I’ve had them contact me through my email and now they have said they will issue a refund time will tell but I will keep this updated
Two days later I have been issued a full refund. So if you have had a problem with this company don’t give up, keep going
June 22, 2026
Unprompted review
Reply from Passfly
Hello Glyn,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and understand the concerns you have raised. We take all customer feedback seriously and appreciate you bringing this matter to our attention.
We note that our team has already been in contact with you regarding your case. If you require any further assistance or clarification, please do not hesitate to contact our customer support team so that we can continue assisting you.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM - 6:00 PM CET/CEST)
Scam
Scam, Avoid at all cost!!!
I wanted to purchase a one time pass that actually didn't work, but they will charge you 39 Euros after 24 hours for something you haven't signed up for! They will not refund your money.
---
After Passfly Feedback:
I have contacted your customer support and they said they cannot reimburse the 39.99 Euros. The fact that you display the single pass price at 9.99 to sell a subscription at 39.99 in very small caption is a scam. I haven't used the subscription and contacted your customer service the day I got the surprise charge.
June 17, 2026
Unprompted review
Reply from Passfly
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and understand your concerns regarding the service and the situation you described. We take all customer feedback very seriously.
We kindly invite you to contact our customer support team so that we can review your case in detail and provide the most appropriate assistance.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM - 6:00 PM CET/CEST)
We bought a fast track for Barcelona…
We bought a fast track for Barcelona Prat Airport, which did end up working and the service was decent, but the main problem is that they charged us 39 euros, for a membership we werent even aware of us signing up for. We got no future information on the down payment and they just charged us 39 euros out of no where, debating on wether we get a refund or more clear information, this website is an absolute scam and not worth ordering from.
June 18, 2026
Unprompted review
Reply from Passfly
Hello Robin,
Thank you for taking the time to share your feedback.
We are pleased to hear that you were able to use the Fast Track service successfully. However, we are sorry to learn that your overall experience did not meet your expectations and understand the concerns you have raised.
We take all customer feedback seriously and invite you to contact our customer support team so that we can review your case in detail and provide the appropriate assistance.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM - 6:00 PM CET/CEST)
⭐☆☆☆☆
⭐☆☆☆☆
My partner believed they were making a one-time payment, but later discovered recurring subscription charges that were not clearly disclosed during the purchase process. The lack of transparency is very concerning and feels misleading.
Be extremely careful before entering your payment details. Very disappointing experience. Not recommended.
June 18, 2026
Unprompted review
Reply from Passfly
Hello Paola,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the situation described. We take all customer feedback very seriously.
Your message has been forwarded to our team for review.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM - 6:00 PM CET/CEST)
Completely scam
Completely scam, they charge you for a subscription you ever agreed to when buying a one time pass.
You pay 15 for a fast track, next day you find yourself with a charge of another 39’9 euros.
SCAM
June 16, 2026
Unprompted review
Reply from Passfly
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the situation described. We take all customer feedback very seriously.
Your message has been forwarded to our team for review.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM - 6:00 PM CET/CEST)
Literal scam
Literal scam! You try to buy a fast track pass, they then say it’s unavailable and refund you, but they start charging you €39.90 a month!
June 17, 2026
Unprompted review
Reply from Passfly
Hello George,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the situation described. We take all customer feedback very seriously.
Your message has been forwarded to our team for review.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM - 6:00 PM CET/CEST)
Fast track pass bait for hidden monthly subscription
I tried to buy a fast track pass, the payment initially went through but then the pass could not be emitted due to “technical issues”. A refund was
given but the day after 40€ were charged. This was due apparently to signing in to a monthly subscription when “buying” the pass. This might not be legally a fraud, but clearly smells of a legalised scam. A business that does this kind of tricks is clearly not trustworthy. I signalled it to proper authorities for further investigations.
June 9, 2026
Unprompted review
Reply from Passfly
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the situation you described. We take all comments very seriously.
We kindly invite you to contact our support team so we can assist you directly and review your request in detail. Our team will be happy to help you as quickly as possible.
We remain at your disposal for any further assistance.
Kind regards,
The Passfly Team
📧 contact@passfly.co
📞 +44 20 3608 0009 (Monday to Friday, 9:00 AM - 6:00 PM CET/CEST)
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