Pass Functional Skills Reviews 830

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 450 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and kindness, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the product is consistently found to be helpful and well-structured. However, some customers also noted issues with the service not being available as agreed, leading to an inability to access course content or exams. A few other people also felt that the company did not take responsibility for these problems, and some experienced difficulties with technical setups for exams.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many customers found the process smooth and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpfulness and efficiency of the... See more

Product

Reviewers highlight positive aspects of the product, particularly the helpfulness of the revision materials... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The format was good for my son’s learning. Small bite size chunks of info, with helpful revision and test learning. Great to have mocks and passed papers to help. Customer services have been brilliant... See more

Company replied

Rated 5 out of 5 stars

The exam went well for me. I am happy with how I performed and I feel confident about my answers. I would like to thank all the revision guides that were available, as they really helped me prepare an... See more

Company replied

Rated 5 out of 5 stars

I was hesitant to use this company is it was expensive, I used other companies and they were frauds and didn’t know this until I did my test and got a lower mark than I knew I got.I decided to bit th... See more

Company replied

Rated 5 out of 5 stars

I bought an English Functional Skills course and it was really helpful for my study. The course has lots of useful videos and practice tests. You can also see your progress, which gives you co... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center

Written by the company

Pass Functional Skills is the leading provider of functional skills qualifications, supporting thousands of learners every week with their revision and exam preparation. As an Ofqual regulated exam centre our qualifications are accepted nationwide by employers, apprenticeship providers and Universities. Our market leading course improves pass rates with the vast majority of learners passing first time. Whether you need your maths and English functional skills, we are here to help every step of the way. Pass Functional Skills is powered by Pass, the AI-powered maths and English edtech platform for learners and educators.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

830 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I only took the exams but it was very…

I only took the exams but it was very well run and very quick results received.

March 16, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Joelle. We’re really pleased to hear that the exam process was well run and that you received your results quickly.

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Rated 5 out of 5 stars

Great revision resources

Great revision resources, and well worth doing the exams

February 21, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your review Ale! We're delighted to hear you appreciated the revision resources. We hope that your exams went well!

Rated 5 out of 5 stars

They were so supportive with my exams…

They were so supportive with my exams and reset but pass second time . Thank you so much for all your support.

March 18, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Kamila. We’re really glad to hear that the support you received helped you successfully pass on your second attempt. Congratulations on your achievement, and thank you for choosing Pass Functional Skills!

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff, always there to help, the support was amazing. After failing 3 exams at college this was my last resort at trying, I still didn't think I would do it but the platform I had for learning was really helpful and easy to understand, now I have finally passed and I am so chuffed and very thankful to pass functional skills for getting me there so thank you all so much

March 9, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing your experience! We’re so happy to hear that the support and learning platform helped you turn things around after your previous challenges. Passing your exam is such a fantastic achievement, and we’re thrilled we could be part of your success. Congratulations, and thank you for your kind words!

Rated 5 out of 5 stars

Jacob was great

Jacob was great. Really easy transaction and full support. Thank you

March 17, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback. We’re glad to hear that Jacob was able to provide full support and make the process easy for you. We appreciate your kind words!

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Rated 4 out of 5 stars

Hooray! Yippee yippee yippee!!

Very good yes yes yes I won at GCSEs and now I can do anything! Thank you thank you thank you!
I’m asked to make this review for a chance at £100 but I still believe this is very good yes yes!

December 25, 2025
Unprompted review
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Reply from Pass Functional Skills

Thank you for your review Greg

Rated 5 out of 5 stars

Provided with enough resources to…

Provided with enough resources to practice exam questions. Passed on my first try. Would highly recommend thank you

March 2, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your review, Snodia. We’re really pleased to hear that the practice resources helped you prepare and that you passed on your first attempt. Congratulations on your success, and thank you for the recommendation.

Rated 5 out of 5 stars

Excellent course

Excellent course . All of the work you need to study is provided .The support either online or over the phone was great. Highly recommend this course.

January 1, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Dave. We’re really pleased to hear that you found the course comprehensive and that the support, both online and over the phone, was helpful. Thank you for the recommendation.

Rated 5 out of 5 stars

I found the course really helpful and I…

I found the course really helpful and I would definitely recommend it to others that are in the same situation I was. I found the exam pretty relaxed and I couldn’t really improve it in anyway. The support staff are great and responded quickly.

January 20, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Cam. We’re really pleased to hear that you found the course helpful and that the exam experience felt relaxed and straightforward. It’s also great to know the support team were quick to respond when you needed help. Thank you for your recommendation.

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Rated 5 out of 5 stars

Great learning platform

Great learning platform, catered to different styles of learning. Helped me to build confidence.

March 3, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Anthony. We’re really glad to hear that the learning platform suited your style and helped build your confidence. It’s great to know it made a positive impact on your learning experience!

Rated 5 out of 5 stars

Nice and easy to book with plenty of…

Nice and easy to book with plenty of support available - always a human to speak to!

February 26, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Andrea. We’re glad to hear that booking was easy and that you had plenty of support available when you needed it. It’s great that you were able to speak with a real person to help with any questions.

Rated 5 out of 5 stars

Really informative experience

I was in two minds about enrolling my homeschooled children, the website was informative but I felt it might not be the best fit for them because they have various special needs & most other online courses didn't allow enough flexibility. I spoke to Poppy who was amazing, so helpful & patient as I listed what was required & my hopes for a way to get a recognised qualification without the need to figure out how to take the exams at a different location which would be impossible for my children. The deciding factor was the choice to sit the exam online & to choose the date either in advance to provide a solid goal to work towards or leave it flexible & choose a time when they felt ready & confident. There is so much I could say about what is offered that suits children of all ages & needs but I would suggest looking at the website & calling to expand on anything that you want more info about. I can't find the words to express my relief at finally setting up a plan which includes a recognised qualification & a chance for my children to move into further education or jobs should they choose to. Thank you

March 7, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you so much for sharing your experience, Victoria. It means a great deal to hear how much this has helped you plan the next steps for your children.

We’re really pleased that Poppy was able to take the time to understand your situation and help find an approach that works for your family. Supporting home educated learners, particularly those with different learning needs, is very important to us, so it’s wonderful to hear that the flexibility of online exams and choosing a suitable date has made the process feel achievable.

Thank you for your thoughtful words and for taking the time to explain how the platform can work for families in similar situations. We wish your children every success as they continue their learning and work towards their qualifications.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, great materials and I passed first time with a very high mark! Would recommend over and over!

March 6, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your review, Laura. We’re delighted to hear that you found the materials helpful and that the customer service met your expectations. Congratulations on passing first time with such a high mark, and thank you for your recommendation.

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Rated 4 out of 5 stars

Wonderful Experience

It is a wonderful experience for me to learn deeper and wider English in a couple of months. It is also very useful in real life including writing an appropriate email, responding to a request, proper tone and language in conversation. I would highly recommend taking this course and the exam to upgrade your language.

March 5, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for sharing your experience, Kam. We’re really pleased to hear that the course helped you develop your English skills in a meaningful way, not just for the exam but for real-life communication as well.

It’s great to know that the lessons on writing emails, responding to requests, and using the right tone were useful to you. Thank you for your recommendation, and well done on completing the course and exam.

Rated 5 out of 5 stars

Professional and Smooth Process – Passed Both

I recently completed my Functional Skills Level 2 Maths and English and successfully passed both. The exams were well managed, and the guidance provided was very helpful. Thank you for making the process simple and stress-free.

February 15, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Ali, and congratulations on passing both your Level 2 Maths and English exams! We’re so pleased to hear that the exams were well managed and the guidance helped make the process simple and stress-free. Your success is a great achievement!

Rated 5 out of 5 stars

Great service

Great service, useful resources and easy to learn from.

February 24, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Calum. We’re glad to hear that the service and resources were helpful and made learning easier for you.

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Rated 5 out of 5 stars

Level 2 functional skills in English was a smooth and pleasant experience

Booking Level 2 functional skills in English course was very easy. I did it over the phone with the help of a very responsive staff member.
Preparing for the exams was made as easy as possible - very well structured lessons and with the ability to constantly track my progress, which was very helpful. I had plenty of time to prepare and didn't feel rushed thanks to the option to choose a later exam date.
The exams went smoothly and without any problems with the help of very responsive and quick-reacting staff members.
Thank you very much for everyone's help and positive attitude!

January 30, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for such detailed feedback, Iskra. We’re really pleased to hear that booking over the phone was straightforward and that the structured lessons and progress tracking helped make your preparation feel manageable and organised.

It’s great that having the flexibility to choose your exam date meant you didn’t feel rushed, and we’re glad the exams themselves ran smoothly with support on hand when needed.

Thank you for your kind words about the team’s attitude and responsiveness, and congratulations on completing your Level 2 English.

Rated 5 out of 5 stars

Jacob was very helpful and…

Jacob was very helpful and professional. He gave me all the information I needed and everything went smoothly.

February 27, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your kind feedback, Virginie. We’re pleased to hear that Jacob was helpful and professional, and that he provided all the information you needed to make everything go smoothly.

Rated 5 out of 5 stars

It was a very smooth process

It was a very smooth process
throughout! Reading Writing and SLC for Level 2 English . They would send a preparation kit which will help refresh your memory and that really helped me as I have been out of school for the longest time . I passed on first try and I would recommend for anyone looking to take a test and doesn’t want to go through the long route .

February 19, 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Mohammed, and congratulations on passing all three components first time.

It’s great to hear that the preparation kit helped refresh your knowledge, especially after being out of education for some time. We’re really pleased the whole process felt smooth from Reading and Writing through to SLC.

Thank you for your recommendation, and well done again on achieving your Level 2 English.

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