An emergency in the family abroad struck me when my passport had expired and I was very distressed. This team handled my urgent case with amazing speed and such warmth .They processed my application-... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I usually wait forever for my business
I usually wait forever for my business visas, but these guys operate on a completely different level of speed. Very impressed.
STAY AWAY. This website is VERY NOT transparent
This website is VERY NOT transparent. We didn't properly research that it is impossible to renew online for a 17 year old and were pleasantly surprised that our application went through. Only now do we realize that the entirety of this "service" is that they gather the forms for you but have nothing to do with actually getting you a passport- a 17 year old has to go in person no matter what. This is truly unhelpful and was an extremely expensive mistake. Stay away.
Update- we emailed the site immediately and they did refund our money. However, user beware- this site merely prepares the forms for you, nothing more.
Absolute scam of a website
Absolute scam of a website. When you type in what you think is the actual government website, this site pretends to be it, charging you for a free form and pretenting to be a pasport processing website. The form is free on the real governemnt website and this website does nothing to process your actual passport form.
FEE IS A RIP OFF
I thought I was renewing a minors passport on travel.gov site but got through here, all I did was type the name and hit submit and it charged me A HUNDRED DOLLARS. TO PUT A NAME ON A FORM. And because its a minor that is all they could do, and when I contacted support saying the purchase was unintentional as still had to go into the office in person they said that the services had already been used and could therefore not be refunded. Again, the ONLY THING THEY DID was type the name in their form.
PLEASE PLEASE learn from my mistake that you absolutely do not need to spend your money here, and hopefully I can save you the $100.
SCAM!!!!!!!
This is a scam website. They do not process your passport application but pretend they do by charging the almost identical $130 processing fee required by the government. They charge $99 (or $124.98 if you choose priority service) to send you a pdf file that is both free and instant on Travel.State.Gov. DO NOT USE THIS WEBSITE IT IS A COMPLETE AND TOTAL SCAM! Go to Travel.State.Gov and never a third-party website.
I searched for ann online application…
I searched for ann online application for renewal of my passport. The company mimics a government agency with a logo that mimics US government sites, does ask same questions as US gov site, charges $130 ( not stated an extra fee on top of US government charges to renew)and then sends you an application you just filled out with instructions to mail it in with a cashiers check for the fees for renewal. A rip off and fake. I have disputed the charges and cancelled through my credit card.
Don’t fall for this scam. Go to Official US gov site and do it yourself.
Do Not Trust This Company
This was the first result that came up when I was seeking forms online to renew my passport. I thought I was on a US government website. The fees collected DO NOT apply toward the official US passport renewal fees. I emailed requesting to close my account with this website and received a refund and received a curt and frankly rude response back. DO NOT USE THIS SERVICE. BE SURE YOU ARE ON AN OFFICIAL US GOVERNMENT WEBSITE ENDING IN .GOV
This is a borderline scam and deceptive…
This is a borderline scam and deceptive website! Do not use them. Waste of time and money. The passport application form that they generate does not have the official digital code, that you get when you fill it out at the official gov site! They collect sensitive personal data as well! Very risky! AVOID AT ALL COST!!!!
Do not use for renewals. They only fill out paperwork which you don’t need.
This website did everything it could to make you think you were filling out to renew your passport online when that is absolutely not the case they are just filling out paperwork for you that you have to then print and mail yourself and pay all of the passport renewal fee fees. You can easily go to the government website and file online without having to print and mail any documents. This company is a total scam for renewals.
If you're debating doing it yourself.
If you're debating doing it yourself to save a few bucks, don't. The risk of a mistake isn't worth it. This team knows exactly what they’re doing.
I thought I was on a government…
I thought I was on a government website. Now I am concerned I just paid for something TWICE and I have my private information out there. HOW IS THIS LEGAL!?!?!?
One of many passport help sites :)
1. No disclaimer on the home that they are NOT the official government website.
2. They went out of their way to make their site look very official.
They are just trying to charge $99 + the actually passport fees.
I appreciate a business that is upfront.
I appreciate a business that is upfront about costs. They told me the total price on day one, and that’s exactly what I paid. No hidden "processing" surcharges at the end.
I wasted $130
I wasted $130. The website gives the appearance of the goverment passport office and payment is the exact amout it costs for a renewal. I thought I was paying for a passport renewal when in fact I paid for the application filled out with the information I provided. Made me feel sick to my stomach.
Managing four passports and three visas.
Managing four passports and three visas for a holiday was a nightmare until I found these guys. They kept every document organized and gave us a single, clear timeline. Total lifesavers.
SCAM - change your credit card info and freeze credit
This is a SCAM. All of the positive reviews are fake as well, note how they are all recent.
If you fell for this like I did unfortunately, time to change your credit card number and freeze your credit. The first two cards I put in said "declined", so they actually got multiple of my cards, and I am having to change them all now.
It's a scam website if you are renewing…
It's a scam website if you are renewing your passport. Simply go to the governments site, follow the online instrucations and save yourself $100.
This is a scam website
This is a scam website. They do not process your passport application but pretend they do by charging the almost identical $130 processing fee required by the government. They charge $99 (or $124.98 if you choose priority service) to send you a pdf file that is both free and instant on Travel.State.Gov. DO NOT USE THIS WEBSITE IT IS A COMPLETE AND TOTAL SCAM! Go to Travel.State.Gov and never a third-party website.

Reply from Passportvisarush
Bad Experience - No Refund
We went to this site without initially realizing that it was not the correct route for obtaining an online passport renewal. In retrospect, we blew through some red flags and even had issues with payment. We foolishly continued. We asked for a refund and am ever hopeful that we did not put our information onto the dark web. They rejected our refund request but vowed that our data was deleted. DO NOT USE THIS SITE! 100% Scam.

Reply from Passportvisarush
Very misleading an did absolutely…
Very misleading an did absolutely nothing for me that I couldn’t do at my local post office. Please just go somewhere in person

Reply from Passportvisarush
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







