Passport Visas Express.com Reviews 

7,027
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround times and efficient visa processing, noting that their important travel documents safely arrive much quicker than expected. People also appreciate the wonderful customer support provided, mentioning that staff members are consistently very kind, highly responsive, and extremely helpful via phone and chat. However, some customers also noted that the complex online application process or filling out forms could occasionally feel quite confusing or daunting. Consumers occasionally struggled with correctly submitting required photos or independently navigating the initial steps before receiving professional agent assistance.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional staff and fast... See more

Staff

Consumers find staff to be exceptionally helpful and professional during the application process. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as consistently responsive and... See more

Response time

People report positive experiences with response times, noting that customer service is consistently quick,... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, stress-free application process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having dealt with another passport company for about the same amount of money and not gotten any help, not even a hint, I ended that relationship, got a refund, and employed passport visa express.com... See more

Rated 5 out of 5 stars

#1 I got all the Visas we needed and had no issues whatsoever wth our border crossings. Thanks. #2 I found the workflow and confirmations somewhat confusing. After we subbmitted the paperwork I di... See more

Rated 5 out of 5 stars

The process was very easy and you could track the status on line. The computer generated messages did create some confusion for me because they didn’t seem accurate but contacting someone through the... See more

Rated 5 out of 5 stars

I cannot recommend this company highly enough. I was under a tight deadline and had some unusual circumstances and know I often sounded frantic when I contacted Passport Visas Express, but each time,... See more


Company details

  1. #4 of 12 best companies in Visa and Passport Office
  2. #2 of 9 best companies in Passport Office
  3. #2 of 4 best companies in Passport Photo Processor
  4. #63 of 201 best companies in Travel Agency
  5. #2 of 19 best companies in Visa Consultant

Written by the company

We are a privately owned and operated expediting company dedicated to providing superb customer service and personal attention to your Passport and Visa expediting needs. For more than a decade, we've been a trusted partner of individuals and businesses and have handled thousands of travelers' vital documents with speed and care. Let us help get you there!

Passport Visas Express

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(7,027)

318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well lets get down to the brass tacks

Well lets get down to the brass tacks. I put in for a visa for India. Two days later I had the pleasure of receiving a call your customer service rep's. I wish I had wrote her name down. It's one thing to get a call for making admin mistakes on my application form. But I received three calls from one of the nicest ladies I have talked from any customer rep. She was helpful, understanding, and even help my co-worker with his visa issue's. (We are traveling to the same country on the same job). My name is Hank Smith my app ID number is I004V386E426. Please find this young lady and thank her for us. This great service to this customer without sugar coating it outstanding.
Please feel free to call me. +1-478-442-2885

February 9, 2026
Rated 5 out of 5 stars

The hassle of running into glitches…

The hassle of running into glitches when on the website for the Uganda passport was eliminated! Your form was quick and easy to fill out and apart from needing to scan the passport, which I now have a copy of, and repeating the photo which required a minor change, it was smooth and easy.

February 6, 2026
Rated 5 out of 5 stars

Glad we used Passpor Visas Express

#1 I got all the Visas we needed and had no issues whatsoever wth our border crossings. Thanks.

#2 I found the workflow and confirmations somewhat confusing. After we subbmitted the paperwork I did not feel reassured I had gotten it all right. I was relieved to learn that everything was in order when we did finally get the visas.

December 15, 2025
Rated 5 out of 5 stars

Excellent, Fast, and Efficient Service

Service was fast and efficient and will be quicker next now that I've been through it once. Computers are not my forte, and I was a bit intimidated at the beginning. So happy this service is available to everyone.

February 2, 2026
Rated 5 out of 5 stars

Great experience

Great experience! Very good communication and extremely helpful. Ebony was able to get out Visas processed in less than 2 weeks. I would highly recommend Passport Visas Express for any visas and passport needs.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Very helpful answering questions. Fast service. Only complaint - FedEx was delayed three days. I thought I should get a refund of the $40 for overnight.

January 28, 2026

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