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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the friendly, reliable, and efficient service, highlighting the polite and courteous staff who often go the extra mile. Many appreciate the convenience of the automated payment system and the clear communication regarding scheduling. People frequently mention the high standard of window cleaning, noting the attention to detail and thoroughness. However, some people were dissatisfied with the quality of the cleaning, reporting issues like smears, streaks, and missed spots. A few other people also felt that the administrative support and contact methods were problematic, experiencing difficulties reaching the company and receiving timely responses. There were also isolated concerns regarding misbilling and unexpected visits.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the service as fantastic, efficient, and... See more

Staff

Customers had positive experiences with staff. Many reviewers consistently praise the staff for being... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high standard of... See more

Payment

Reviewers mention ambiguous feedback about payment. Some customers appreciate the convenience of automatic... See more

Customer communications

People report ambiguous experiences with contact. Many customers express frustration, noting difficulties... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service is friendly and reliable. In the rare event that changes are needed to planned cleaning date, there is good communication via email in advance, and clean is rescheduled very quickly.

Rated 5 out of 5 stars

Love the idea of ex servicemen being able to do this, they deserve the support. My windows are always done to a high standard, if for any reason they can’t be done on usual day I am always advised a... See more

Rated 5 out of 5 stars

The whole service is run with precision, from the email to inform me of the window cleaning being done tomorrow, to when the window cleaner left my property. The window cleaner himself (Jamie) is alwa... See more

Rated 5 out of 5 stars

Our man, Nathan, does a great job and I am very happy to be supporting our Armed Forces Veterans in this small way. The automated process and bank payments make it easy to pay. I would gladly recommen... See more


Company details

  1. Property Maintenance

Written by the company

Finally, you can now find, manage, and book your local window cleaner using www.patchapp.uk, and the ioS & Android Patch app.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

436 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very reliable and do a good job. Recommended.

Been with Patch for a while and have always been very happy with the service. The price has remained consistent and they message you to remind you of the clean day. The cleaner does a good job and Patch are flexible and happy to skip cleans when asked. Customer service are also very helpful and always reply quickly. Recommended.

April 8, 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Nigel,

Thanks so much! This is wonderful to hear, thanks again 😊

Rated 3 out of 5 stars

Last time I had issue with the cleaning…

Last time I had issue with the cleaning
He didn’t do the sky lights window
It’s only like a bungalow at the back and previous cleaner have do them no problems….
But most annoying is the fact I tried to contact yourselves but go NO !!
Satisfaction to my Emails .
Please make SURE it gets cleared fully next time
There are only 2 windows and door at the front 1 side bathroom window and French doors at the back. 2 sky lights window

March 5, 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi, i'm really sorry to hear this!

Please can you get in touch with us directly, as I can't tell who you are or where you live from your name on here. All emails sent to us get replied to, so please make sure you're emailing the correct address: hello@patchapp.uk

We're more than happy to have a look into this with you as soon as possible, if we're made aware directly please 😊

Thank you!

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Rated 5 out of 5 stars

Impeccable windows

Always a good clean very good service.

April 28, 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Woohoo! Thanks so much for the great review!

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Rated 5 out of 5 stars

Really nice genuine guy

Really nice genuine guy. Good work ethic and does a really good job

April 24, 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hello, thank you so much! What a fab review! 😊

Rated 5 out of 5 stars

I have very large dogs and recently had…

I have very large dogs and recently had spinal surgery so couldn't keep garden as clean near patio doors and door was very dirty but he went above and beyond trying to clean my doors for me. I did go out to explain and apologise and he was amazing. Thank you so much 💓

April 25, 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hey Allison, thank you so much! This is lovely to hear!

We hope you're recovering from your surgery well, and if there's ever anything else we can do to help just let us know! 😊

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Rated 5 out of 5 stars

Great service

Great service. My window cleaner always turns up on the day it’s booked in for and cleans every window

March 18, 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hello April, thanks for leaving us a great review!

Rated 5 out of 5 stars

staffs are professional

staffs are professional , well cleaning my windows, doors, platforms, they are compliment

April 15, 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi, thanks so much! This is wonderful to hear 😊

Rated 5 out of 5 stars

Very reliable

Very reliable. Always does a great job. Always closes the gate to afterwards. Would definitely recommend.

April 20, 2026
Unprompted review
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Rated 3 out of 5 stars

Poor workmanship…

They always tell you that you don't need to be in when they come to clean your windows. That's certainly not my experience I've had to stop the cleaner driving off because he has forgotten to clean the window on the far side of the house. That's a frequent occurrence. Also they frequently fail to rinse the window adequately which means the windows dry with dirty water marks on the glass.

April 28, 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hello Michael,

Thanks for leaving us a review! I'm sorry to hear there has been some problems, that's not the idea at all!

We aim to always provide a fabulous service, but if there ever are any problems, please make sure to let us know directly so we can go back to you right away!

This has been fed back to all the armed forces veteran cleaners, so thank you so much for the feedback.

Please don't hesitate to let us know if there's anything we can do to help in future!

Rated 5 out of 5 stars

Good, reliable window cleaning service, that supports ex-service personnel into work

I’ve been really impressed with this window cleaning company. It’s great to support a business that employs ex-service personnel, and their professionalism really shows in the way they operate.
Communication is good. They give clear notice 24 hours in advance by both email and text, which makes it easy to plan around their visit. When they arrive, they get straight to work—quick, efficient, and very unobtrusive. The quality of the cleaning is excellent, and they pay attention to the little details.
I also appreciate that they follow instructions properly, like making sure gates are closed afterwards, which gives real peace of mind. They’re also considerate when it comes to parking, always being mindful of neighbours and not causing any disruption.
The payment system is hassle-free once set up through their app, which also makes it easy to check when your next clean is due. Overall, a reliable, respectful, and professional service that I’d happily recommend.

April 24, 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Vicki,

Thanks so much for leaving us a fabulous review! It's wonderful to hear! 😊

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