PatchPanel Reviews 4

If I could leave a zero star review I would. My experience with this company was the most bizarre one I've ever had in 10 years of online shopping. As many others here have done, I complained about the high shipping costs as I only ordered one item and the shipping cost was more than the price of the item itself. Our email exchanges became derogatory (on both sides) almost immediately. Then my order was promptly canceled along with one final slight at me. These people are the strangest bunch freaks I've ever dealt with bar none. I reccomend you buy your patches & stickers somewhere else as there are plenty of options.

And if you all weren't such freaks maybe you would get better reviews.

Started with me putting the wrong address. Contacted the customer service department and after going through the run around I was put in contact with Even and after 3 days he replaced the order. If that was the end of it I would give 4 stars, as the long wait time did lead to an alsome conclusion. But that was not the end right before the new order Even asked for the right address and I sent it to him. After the package was supposed to be delivered I looked up the information and it looked like the wrong address was used again. After using there cat feature I was treated as if I was bothering them and given a refund and then they stopped talking to me. Part of the frustration could be from both partys having to read the conversation as there is no way to talk to anyone. Even with this as it started as a mistake on my part I will try again at a later date.

£9 shipping for two patches is not "super cheap"- although there was even an option for "free shipping" for me, which was taken away after adding an additional item in to my bag. I assumed purchasing more items wouldn't give me any issues, but it made the "free shipping" option disappear despite removing the items back to their original cart state, running in incognito, clearing cache, etc.
If I'm honest, I like the old site better, even though it was very similar.

Me and my friends have been shopping at The Patch Panel on and off for a good amount of years but I'm not enthusiastic about the direction it's taken; I'm also not too sure if I'll even purchase again at £9 shipping, that's the same price as some of the patches.

I've ordered multiple patches from The Patch Panel. They are always quality and arrive in a reasonable amount of time. Will order from again.