Patchs Health Reviews 

Personally have found using Patchs Health exceptionally good, once you get used to actually using it. Not everyone is able to. My husband cannot use it but it allows you to apply on behalf of someone else if needed which is a very good idea.

Don't see the point of it at all!
I always get directed to patch's from my doctors surgery, then when I do use it, I get a message to ring the doctors to make an appointment! 🤷‍♀️ so what is the point, I could of just rang in the first place, the patch is a waste of time and money

Honestly, patch is very helpful

We have always received swift response when using PATCHS

Got through and completed the questions concerning my problem easily enough. They seem to have ironed out any initial problems they had with it. Surprisingly quick and easy

I have been using Patchs for my own concerns to contact the GP l have been registered with. I also use it for my daughters, l find the service quite convenient, efficient and hassle free. I highly recommend using patchs service for non emergency queries and GP requests.

I have used Patches now several times, if you issue is not necessarily urgent then this is great for communicating with your practice without having to go through reception and asking for callbacks etc

I find using patchs is very easy and straightforward.

super good and easy to use
thank you for your good service

The surgery always tries to act quickly and efficiently.
The doctors who we have seen recently including the paramedics have been excellent.
Thank you for the care and support you have given us.
5 stars plus

Very frustrating experience trying to get an appointment at this surgery. The Patches system involves answering endless unnecessary questions, only to submit a request and receive no appointment or even a phone call back.

It is almost impossible to see a doctor, despite the surgery often appearing relatively quiet when visiting in person. Why has something as basic as getting a GP appointment become so complicated?

Patients need access to doctors, not endless online forms and unanswered requests. The practice really needs to rethink this system and make healthcare accessible again.

Only thing I hate is all the questions at the end.
Other than it is excellent

Dreadful, made to use it by drs surgery, supposed to send me prescription next day only to send me an email saying they couldn't and i should go elsewhere. Pointless

I use the software to communicate with my GP about twice a week and have found it to be far better than phoning my problem in.
Its fast and I have a record of what's happening, its made my life while caring for my Partner a lot easier.

Willow House is always very kind, helpful and supportive each time, thank you so much.

Easy to use and very efficient; this is a very good facility/service. Thank you.

Had to use the service atleast 5 times in the last 2 months. Found it very useful to reach my GP at my convenience. Questions were overall very relevant and helped me access the right services on time. One suggestion I wish to make - is to improve the interface in a way that could prevent scrolling in order to access a previous question. Makes it much easier for the elderly to navigate when they are using it.