Having a real analysis was good info but could be better if a Laymans translation was included as not educated to understand the results in doctor language. Hard to confer with current doctor on the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I took the Sinus Key test to try to figure out why I am getting recurrent sinusitis. The test results came back quickly. The report was easy to read. I would have been happier if it was easy for me... See more
This is the best test I have ever found. I will definitely reorder for future concerns. I am hopeful that after using these results I feel much better soon with various treatments. I love that the qPC... See more
You test accurately and quickly for 1000's of bacteria, fungi etc in the urine. You are fairly inexpensive for such extensive testing. Patients are also given what the antibiotics are antidotes for t... See more
Company replied
Company details
- #4 of 5 best companies in Medical Laboratory
- #4 of 5 best companies in Blood Testing Service
- #4 of 4 best companies in Diagnostic Center
- #4 of 5 best companies in STD Testing Service
About MicroGenDX
Written by the company
Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide?
MicroGenDX can help.
At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on.
Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve.
Our unique two-test approach combines:
- qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster.
- Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests.
From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing.
Take control of your health today. Visit MicroGenDX to order your at-home test kit.
Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx.
*All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
Modern, Accurate Testing You Can Trust
Written by the company
- Precision Diagnostics for Peace of Mind
- With leading-edge Next-Gen DNA Sequencing (NGS) by your side, MicroGenDX detects over 57,000 pathogens with unrivaled 99.2% accuracy. Our dedication to detail empowers you and your healthcare provider to pursue effective treatment, backed by reliable answers. Join the thousands of doctors and patients who trust our proven process.
- Easy, Discreet At-Home Testing
- Our patient-friendly at-home testing kits are designed to make clinical-grade diagnostics accessible and stress-free. Collect your sample in the comfort of your home, drop it off in the mail, and leave the rest to us. At MicroGenDX, we believe testing should fit seamlessly into your life, delivering you peace of mind without the hassle of in-office visits.
- Get Answers In Days, Relief Without Delay
- MicroGenDX delivers results within 4-5 days, so you can act quickly. With a rapid turnaround time of 2 days for qPCR and 5 days for NGS, we help you and your healthcare provider focus on what matters most–your health and a path forward. Get the answers you need when it matters most.
Our Promise to Support Timely Care
Rapid Processing & Overnight Shipping
By shipping kits overnight and processing samples with industry-leading turnaround times, MicroGenDX strives to provide a high-quality precision testing experience that gets patients and providers the answers they need, faster.
Contact info
Orlando, United States
- 1-855-208-0019
- info@microgendx.com
- patients.microgendx.com
4.1
Great
360 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When other tests fail you
On time shipping. Fast results. Thorough testing with drug testing for susceptibility. Other traditional urinalysis and pcr tests have failed to detect bacteria.
March 26, 2026
Reply from MicroGenDX
Hi Jennifer, thank you for sharing your experience with us!
We're glad we could provide you with fast and insightful results that other tests didn't.
We strive to give our patients rapid, detailed, and actionable results for better care.
Wishing you good health!
Reply from MicroGenDX
Hi Hank, we're sorry to hear your product never arrived. If this is still the case, please call our Customer Service team at 1-855-208-0019 so we can track your order and make this right as soon as we can.
Microgendx has the best lab for UTIs
Thanks for your services. I’m really impressed by how quickly the results came back and by the final report and the antimicrobial suggested by the lab. It was easy to read! After many months of having frequent UTI and not getting a culture from the labs I used, even from the urgent cares I went to, finally I’m on the right course of treatment. Anyone having a frustrating or misdiagnosed UTI should buy the MicroGenDx urine test.
March 25, 2026
Reply from MicroGenDX
Hi Tania, thank you for sharing your story and kind words with us!
We know how frustrating recurring UTIs can be, especially when standard testing leaves answers out of reach. We're glad our testing could deliver the clinical clarity you were looking for and support your recovery.
We're especially glad to hear that you found the report easy to read and that the Antimicrobials for Consideration section was helpful for your doctor.
Wishing you good health.
Thank you Microgendx & Vivian G !
Can't say enough about this company as a whole and it's assets like Vivian G who went above and beyond and not only answered all 647 questions I had about all 27 different tests and what shows up and what will be able to get into the biofilm and give me the answers I've been desperately seeking for over a year now just now getting more and more sick and less and less able to advocate for myself, my health and my life. A systematic fungal infection that spread from my gut to my lips (angular chelitis) reoccurring and disappearing with treatment and coming right back to my scalp to my hands to my feet and now my sinuses putting me at risk for fungal menengitis with a biofilm protecting it from treatment and diagnosis so I am so grateful tests and companies like this exist to save my life and my quality of life at that! Thank you Microgendx!
March 30, 2026
Unprompted review
Reply from MicroGenDX
Hi Molly, thank you for sharing your story with us!
We're sorry to hear about the complex health journey you've been navigating.
Dealing with a systemic infection for over a year while struggling to find helpful answers is incredibly difficult, but your resilience is clear to us.
Our team has worked with patients with similar experiences, and we understand the toll such conditions can take.
We're glad Vivian was able to guide you through your options and support you along the way. We'll be sure to pass on your kind words to her.
We hope our testing supports you on your health journey, and we wish you all the best on your path to recovery and better health.
Great costomer service and you found 2…
Great costomer service and you found 2 UTIs
Where just urine culture showed nothing
Thank you.
March 13, 2026
Reply from MicroGenDX
Hi Janet, thank you for sharing your experience with us! We're glad our testing could deliver the answers you were looking for and that our Customer Service was able to support you along the way. Wishing you good health.
Reply from MicroGenDX
Hi Henry, thanks for your kind feedback! Our team takes pride in having one of the fastest NGS test turnaround times in the nation. We wish you good health.
Battling prostatitis
Battling prostatitis
Finally have a weapon to help in this battle
My urology clinic has no testing lab so microgendx has been our guiding light
Thanks again
March 11, 2026
Reply from MicroGenDX
Hi Brad, thank you for sharing your story with us! We understand that chronic prostatitis is a problem for many men and that it can be frustratingly difficult to navigate it with standard testing alone.
We're glad we could provide better answers to you and your doctor and support your care. Wishing you good health.
Register my kit before I sent it
Register my kit before I sent it. Got an email that I didn’t?? Registered again still said I didn’t, Had to call customer service to get kit registered., not good?
March 18, 2026
Reply from MicroGenDX
Hi Ann, we appreciate your feedback. We apologize for the difficulty with kit registration and any confusion it caused.
We'll share your feedback with our team and review the registration workflow.
Otherwise, we're glad our Customer Service team could get it sorted out for you. We hope you got the answers you were looking for.
I placed the order and received the…
I placed the order and received the sample box and received my results in 24 hours great turn around time
March 10, 2026
Reply from MicroGenDX
Hi Emmanuel, thanks for sharing your experience with us! We pride ourselves on our speedy testing processes and are happy it delivered for you. We wish you good health.
I still haven’t received my results
I still haven’t received my results, and I shipped them out Friday morning with an overnight paid label. So it’s difficult for me to fully fill this out, without results. I expected them yesterday & had an appointment with my urologist this morning where we were supposed to go over results, but I didn’t have them, unfortunately.
March 17, 2026
Reply from MicroGenDX
Hi Sarah, we sincerely apologize for the delay you experienced in receiving your results back in March. We respect how frustrating it was to have not had the complete report for your urologist appointment.
Our lab does not process samples on Sundays, which may have impacted your turnaround time. We'd like to make this right, please reach out to our Customer Service team at 1-855-208-0019 if you haven't already and they can discuss options with you.
We appreciate your patience.
Willingness to resolve a concern.
March 16, 2026
Reply from MicroGenDX
Thank you for the positive review!
This test has opened a door to…
This test has opened a door to understand the cause of 5 years of debilitating illness!! Ordering is simple with timely delivery, and easy sample return process. The results come within 24 hrs after sample arrives at MicroGn Dx. The report is easy to understand, and my drs have appreciated the helpfulness! Still working with my drs to trust these results when their cultures show nothing! I’ll keep you updated with my journey as I work thru resolve with my drs now that I have these test results.
March 8, 2026
Reply from MicroGenDX
Five years is far too long to wait for answers, and we are so glad we could help you open that door to recovery! We love hearing that the ordering process was easy and the results arrived so quickly. Regarding your doctors: we’re here to help! If they need more information on why our results differ from standard cultures, we have extensive clinical resources available on our website, along with peer-to-peer consultations for your provider. Keep us updated on your progress—we’re standing with you!
Reply from MicroGenDX
Thank you for the positive feedback!
First Time Tester
Shipping the kit to me was very quick. The test however is a bit pickier to use. Not sure why. The test container said 2 clicks and it’s secure but it would never click. I tightened down as secure as possible and packaged accordingly and I added extra bubble wrap for secure shipping. I called and they said it should be fine. I would have thought for the price of the test 350.00+ I was expecting a bit more ease and secure testing. I sent it off so we will see how it goes. I do hope they offer a second test kit if something goes wrong. I did everything I could on my part.
March 17, 2026
Reply from MicroGenDX
Hi DF, we appreciate your feedback.
We apologize for any confusion the collection container may have caused. We understand how important it is that the testing process should be straightforward and reassuring.
That said, we're glad you spoke to our Customer Service team and they could help.
We'll pass your feedback along to our team. We hope the results provide the answers you're looking for. Wishing you good health!
So grateful for this company
So grateful for this company. My primary care said nothing was wrong but I had symptoms that would not going away. I tested with MicroGen DX, got the results and was started on anti-biotics right away after seeing the results. I highly recommend testing to any struggling and their primary care feels nothing is wrong.
March 6, 2026
Reply from MicroGenDX
Thank you so much for sharing your story. We know how incredibly frustrating it is to feel unwell and be told that 'nothing is wrong' by traditional tests. Your persistence in seeking answers is so important, and we are honored that MicrogenDX could provide the definitive data you needed to finally start the correct treatment. We truly hope you are feeling much better now, and we appreciate you recommending us to others who may be facing a similar struggle!
WATCH OUT FOR SCAMMERS
I paid $300 for a test and all I got was results I could not understand. When I asked for advice on what to do going forward, the employee who answered said she could only "explain" the results which she didn't do. I can read fine, but these terms are foreign to me. There was a doctor's name on the results and when I asked about that, the employee said that person would not be able to tell me anything past what she herself was telling me. What a joke! She said I'd have to go to my own doctor to get the results explained to me which is more money out of my pocket and I still don't have instructions on what to do going forward. How are these people still in business? Watch out!
March 13, 2026
Unprompted review
Reply from MicroGenDX
Hi Erin, we're sorry to hear your experience left you feeling your care was incomplete. We understand how important it is to have a full understanding of your results and what next steps look like.
To clarify, MicroGenDX is a diagnostic laboratory, our role is to identify the presence of pathogens. Your results are intended to be reviewed by your treating physician, who can take your full medical history into account and make appropriate diagnostic and treatment decisions.
We recognize this distinction can be confusing with the signoff from the third-party telemedicine doctor that approves your test. We wish you good health.
Insanely quick turnaround
Insanely quick turnaround, helpful nurses to review results with you.
February 26, 2026
Reply from MicroGenDX
Hi Isabella, we appreciate you sharing your experience! We take pride in our fast turnaround time and are glad our friendly Customer Service team could support your needs. While they aren't nurses, they're well-equipped to help patients better understand their results.
We wish you good health.
Life Changing
My urologist used this service, and I reached out to MicroGEnDX when I needed other testing. It solves a mystery that has kept me under the weather for three years. The primary pathogen is not something my doctor's office could have tested for through its usual channels. I am incredibly grateful for MicroGenDX!
February 25, 2026
Reply from MicroGenDX
We are thrilled to have provided the answers you were looking for! It is a common frustration for patients when 'usual channels' like traditional cultures fall short. By looking at the DNA of the infection, MicroGenDX is able to detect pathogens that are simply not visible to standard labs. Thank you for your kind words and for trusting our service to help you get back on the path to wellness.
Outstanding lab and support
If it were possible to rate higher than a 5, I would do that for MicroGenDx. I have used this lab many times. Without exception the experience has been outstanding. Kit's arrive rapidly. Results are often posted within only a couple of days. No other lab I've used has such a rapid turn-around. Result reports are thorough and provide the information I need to determine treatment options. Further, every contact with customer support has been excellent. Rapid, informative, helpful and pleasant. I wish other labs were this wonderful to work with.
January 6, 2026
Unprompted review
Reply from MicroGenDX
This is truly wonderful to hear! We are incredibly honored by your long-term trust in MicrogenDX. Knowing that we have consistently met your expectations, from the speed of our kit delivery to the thoroughness of our reports, is exactly why we do what we do. We believe that rapid, actionable data is the key to better health outcomes, and we are so glad our team has been able to provide that for you time and time again. We’ll be sure to share your kind words with our laboratory and customer support teams. Thank you for being such a valued part of our community!
Excellent all around!
Professional, easy to understand and follow online, punctual, valuable information.
February 28, 2026
Reply from MicroGenDX
Thank you for the 5-star review and for your kind words about our online experience. We’re so glad we could provide the clarity you were looking for. Thank you for choosing MicrogenDX!"
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.